Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.40

4.4 Rating 1,992 Reviews

85 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my parts (2 small Raceworks fittings) 2 weeks ago and they have still not arrived. I was charged $15 postage and handling on $15 parts. I have had parts delivered from America within 8 days. I understand shipping is beyond your control but I ordered the same parts from another supplier and had them within 3 days, and they were cheaper. I frequently order large and bulky parts for my company out of Sydney and often get them within 48hrs. This will be my first and last order with your company.”

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Posted 11 months ago

“The device is faulty on arrival. Cannot be registered in the Thinkware Connected App.”

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Posted 1 year ago

“Ordered nearly 3 weeks ago and still haven’t even received it. Company won’t answer the phone so please reach out so I can get a refund!”

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Posted 1 year ago

“If/when they arrive, i will review the fuse holder Shows delivered and left in a safe place. Very safe as i have not found them”

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Posted 1 year ago

“Purchased a $500 gift card for a friend to buy a pressure washer he wanted that was on sale. He was told they haven't had that in stock all year and didn't know when they were getting some. So why advertise it on sale? I contacted you guys and asked for a refund but was told you would have stock within a week. I got an automatic email notification saying it was in stock but you were still out of stock. I have asked for someone to call me and nothing. I want a refund!”

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Posted 1 year ago

“Sure it would be good if i actually recieved it, been waiting 3 weeks so far and still nothing.”

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Posted 1 year ago

“Dispatched in 13th May (couriers Please) seems to still be in NSW depot. Still waiting”

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Posted 1 year ago

“Took a week to receive my master cylinder. After paying $14 for the auspost option. Receive item and it was faulty. Blenched bled the master cylinder then each wheel for times with air bubbles coming out. But the pedal would be firm and slowly sink to the floor no external leaks anywhere (indicating an internal leak in tge master cylinder). I then took to jax tyres because I had it booked in for tyres I asked if they could attempt to bleed the brakes for me they spent 2 hours on it and said it was a faulty master cylinder. It's taken over a week for them to finally say I need to send it back at my own expense that would be even more time without a car that I need. I don't recommend buying from this company. I'm not even going to worrying about the warranty claim now, I rather not deal with them and take my business elsewhere.”

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Posted 1 year ago

“Automotive superstore were unable to get these to me, after waiting 2 weeks after paying they were still not sent. Refunded after multiple complaints. Will never use again.”

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Posted 1 year ago

“Ordered my product on the 9/5/24 & still waiting!”

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Posted 1 year ago

“My negative review is for the seller, not the product. It’s impossible to rate something you’ve not received. I made a point of contacting Automotive Superstore prior to ordering. I asked them specifically if the items were physically in stock in their own store, not “in stock” in a supplier’s warehouse, as I needed the parts quickly. I was told they had these and they would dispatch in 3-5 days. One month later, following lies and errors, still no shipping notification. When I first contacted them, I was told their warehouse was busy, running a day or two behind, so my order would he dispatched in next couple of days. After another delay, I got the same story, then finally got the truth that they never had the parts. So, they lied when I ordered, or I could be generous and presume they made an error. It’s hard to believe it was an error, when they compounded the lie by telling me twice they had shipping delays in their own warehouse, before I got the truth. After this, I was told the stock was due shortly, only to find out (well after they were supposedly receiving the stock) that they have sent my parts to another customer, who ordered after myself! Either they’ve added incompetence to mistruth, or this is a very poor attempt at trying to soften the fact they still haven’t ordered my parts. Each time they’ve told me the order will soon be filled, I resisted cancelling the order and trying to find another seller, as I assumed they couldn’t continue with this behaviour. It appears my assumption was wildly incorrect.”

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Posted 1 year ago

“This product was supposed to be a match for my daughter's vehicle after a rego search on your site. A 5 seater Nissan 2014 X Trail...a 7 seater X Trail was not mentioned and I don't think they even made them in 2014? However I got the wrong pads and the rubbish I had to go through to have them replaced meant she had to borrow cars for over a month. I gave up & bought pads from Supercheap. Your replacements arrived over a month after the original order AND PAYMENT! Now I'm out of pocket and have a set of pads she doesnt any longer require. Very poor performance AS.”

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Posted 1 year ago

“My order of Autoglym has not been delivered. Instead a Rhino rack for a lady in NSW was delivered to me here in Perth. I am still waiting for resolution.”

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Posted 1 year ago

“Ordered 3 weeks ago still have not even received a update”

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Posted 1 year ago

“still waiting for them to be delivered”

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Posted 1 year ago

“Yes purchased on the 8th may still have not received purchase?”

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Posted 1 year ago

“You couldn't supply as it was our of stock, even though it shows available on website.”

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Posted 1 year ago

“Bit hard to review when I haven't received the product yet. It's been weeks, Sent chase up email, still no response. Not keen on ordering from Automotive Superstore again.”

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Posted 1 year ago

“Bit hard to review when I haven't received the product yet. It's been weeks, received notification the item was received in store 23rd May so would be express shipped. It's now 2 June no shipping info. Sent chase up email, still no response. Not keen on ordering from Automotive Superstore again.”

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Posted 1 year ago

“The part was wrong”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 1,992 reviews