Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,606 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,606 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Automotive Superstore 5 star review on 11th October 2026

336

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So Slow - Where are parts coming From?”

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Posted 4 months ago

“no replay……”

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Posted 4 months ago

“Still waiting”

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Posted 4 months ago

“The item listed on Automotive superstore was fit for my vehicle but it doesn’t fit in my vehicle. Its waste of fuel going there. Did 3 trips. First to get the battery in store. Informed you need to place an order online. Did order online and went to collect the order again. Battery’s doesn’t fit in the car. Came back to return the item. What a waste of time and money.”

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Posted 5 months ago

“Placed an order for collection from Meadowbrook, Qld on May 31st. Order # 101035095. Website displayed dispatch of 1-3 days. Follow up text sent to enquire about delay. Currently waiting 9 days (7 business days) and still not available for collection. Site might be a few dollars cheaper than Repco or Supercheap etc, but not worth the hassle. Will not be recommending this site to friends or family.”

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Posted 5 months ago

“Worst customer service I’ve had in a long time. Utterly pathetic. Will not shop with you again.”

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Posted 5 months ago

“Was offered 10 % off to sign up on line Didnt receive code to honour sign on request Was offered $25 off didnt receive that Love your shop ..still purchased parts But was disapointed”

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Posted 5 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 5 months ago

“Terrible Company , I’ve waited weeks for an order with no resolution… it’s beyond frustrating… I’ve wasted my time and money ! Don’t bother with them”

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Posted 5 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 5 months ago

“If zero stars was possible it would be no star review. Absolutely disappointing this company. Received a faulty part. No phone numbers to actually talk to a human. The Warranty/Return Process is absolute rubbish. The car has now been undrivable for 2 weeks. Now they want me to send the part back at MY cost.. which means who knows how long it will be until I get a new replacement part. Which postage also has to be paid by ME. I am severely disappointed!! What a joke. I will never order anything though them again!! If I could give anyone advice. It would be to find somewhere else for your parts.”

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Posted 5 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 5 months ago

“Came quick but item was damaged not to happy”

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Posted 5 months ago

“Click and collect is not a 9 day process... you guys are a joke”

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Posted 5 months ago

“After making a purchase online and payment via credit card, I was then asked to agree to having a small amount taken from my credit card to authenticate the payment. Not only have I never had to do this before or should I. So agreed, I now have to wait for the amount to be deducted from my credit card then I have to go into my bank account to see amount deducted then email back to company to verify transaction....then and only then can ma product be sent out to me. If you think this is way to involved you would be rite. Never before Never again.”

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Posted 5 months ago

“Part i ordered arrived scratched and metal bent. first time using this place and if this the parts they sell last time!!!. Metal has indents and drag marks like it ripped off another car new parts shouldn't be scratched this bad.”

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Posted 6 months ago

“Not all items ordered were in the delivery.”

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Posted 6 months ago

“I cannot believe how long it can take to get one small order of two identical rubbers ready for pick up at your Castle Hill store. Ordered before business hours on the 17th and will not be ready for pickup until the 23rd. I have got so many emails, that I feel if you put more effort into supply the needed service of supplying parts than sending emails you would do business much better and in an way that combines old fashion service with modern online stores. No one else has thought of it, so why should you. PS - I don't want the Newsletter on email refers to - at least save me from that garbage. By the way - Pelican Parts in California USA got my last order (much larger) delivered to my door in the same number of day you take to organise a pick up,(and from accross the big ocean). This was a bit of a test (obviously a failure). I even put in a SMS question to ask whether ordering a second order on same parts to my address would be quiker. By the way - my suburb is next to Castle Hill. I had to enquire this way as your phone staff are unable to deal with online orders (or so they say). By the way, I received no reply. I am sure that is no surprise. SO - guess what I really think. The big question I have is - will I hear back after this review. I bet we all know that answer. Better get back to my order for pads, discs and all shocks to Pelican Parts.”

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Posted 6 months ago

“hi i just about two send you a emial one of my part is no good it one is good one leaking from two hole from bleeder and where the pip go i have titan both to 40ft lb and can not go harder so need a new one now that good”

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Posted 6 months ago

“Ordered a part and used the website fitment check to confirm it was correct for my vehicle, paid express and received it quickly which was great. However after putting everything together the part is not compatible with my vehicle and appears to be a UK version not the Aus/Jap model that fits for my vehicle and Ive wasted my time and effort and am left with a part I can't use.”

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Posted 6 months ago

Automotive Superstore is rated 4.4 based on 3,606 reviews