Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,062 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,062 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Automotive Superstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Automotive Superstore 5 star review on 27th June 2025

287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“online purshase was simple and easy, however the after sales experiance is total shit reasons, ordered last Monday, invoiced on Monday, but since then heard nothing? not even any update when my order will be sent, and today is Monday again however one week later If you expect good feedback, how can I provide this, when my experience has not been good? Where is my order and where is my order update?”

Helpful Report

Posted 1 week ago

“Have used before, has always been reliable.”

Helpful Report

Posted 1 week ago

“Hi I’d just like to say the service is great never have any problems with product not turning up always quite response when wanting to know about a part I think they are a 5 star rating in my books don’t think you need to change anything just keep up the good work cheerd”

Helpful Report

Posted 1 week ago

“Haven’t received any shipping information yet how long does it take”

Helpful Report

Posted 1 week ago

“Easy and enjoyable to deal with”

Helpful Report

Posted 1 week ago

“Easy website to navigate made purchasing very easy”

Helpful Report

Posted 1 week ago

“Waiting for my parcel or up date on when it is arriving”

Helpful Report

Posted 1 week ago

“Easy to find what I want to buy”

Helpful Report

Posted 2 weeks ago

“Was what I was looking for and helpful service for all to buy from.”

Helpful Report

Posted 2 weeks ago

“Took over a week to tell me they didn’t have what I wanted in stock and it will be maybe 2 more weeks,I need this for work and might have to look elsewhere.”

Helpful Report

Posted 2 weeks ago

“Damaged Brake Drums found only after installation and car vibrating very bad. Had to send away new drums for machining with car off the road for a week with no response to warranty claim even after a follow up. Might be good prices but this has now cost me more to correct than what is saved. Very poor service, no offer to help remedy or refund purchase.”

Helpful Report

Posted 2 weeks ago

“Bloody good”

Helpful Report

Posted 2 weeks ago

“On line purchase software is, in my opinion, in need of an update. Instructions or progress and confirmation of purchase is complicated and confusing. Superstore has too many marketing messages. I had several attempts to clarify/check my recent [current] purchase. In frustration I let the system go through only because the total dollar value was low. I only wanted one purchase of two filters. I have received three confirmation emails. I dont have this problem using Ebay or other direct contact suppliers.”

Helpful Report

Posted 2 weeks ago

“Very Very Bad at sending orders. Over a week ( 7 days ) still has not been dispatched. Do not order from this company if a want in a hurry.”

Helpful Report

Posted 2 weeks ago

“Hopeless, still waiting over a month for an item not delivered, with no correspondence, ordered a head unit online but was unable to change the bundle to what i needed, so for over $700 i have been sent a cable, try ringing on the phone number they give you, HaHa, no answer, you have go online and chat with a computer, good luck,”

Helpful Report

Posted 2 weeks ago

“Customer service for retrieval of parts in store is very poor i won't use this mob again”

Helpful Report

Posted 2 weeks ago

“Competitive prices and portal is easy to use and has comparative parts in other brands which helps in purchase decision.”

Helpful Report

Posted 2 weeks ago

“I highly recommend, cheers 👍”

Helpful Report

Posted 2 weeks ago

“You’re 5% off introduction offer didn’t work your system didn’t recognise your discount code”

Helpful Report

Posted 2 weeks ago

“I had to initiate an enquiry as to why parts had not shown up after nearly 2 weeks. I was then told after multiple emails that the supplier had to stock and no ETA. Communication was poor due to the fact that no stock from the supplier would have been known atleast a week prior to my enquiry, this was not passed on. If I had not made an enquiry I would have been still waiting for parts that were destined to never arrive. Pretty poor form.”

Helpful Report

Posted 2 weeks ago

Automotive Superstore is rated 4.4 based on 2,062 reviews