Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,127 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,127 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Automotive Superstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Automotive Superstore 5 star review on 30th August 2025

K Bella

Automotive Superstore 5 star review on 28th August 2025

Anthony

Automotive Superstore 5 star review on 20th August 2025

Florin

Automotive Superstore 5 star review on 27th June 2025

Anonymous

293

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Don’t buy from these people. Sell broken parts. Takes 4 weeks to speak to someone there via email only. No help at all Stay away”

Helpful Report

Posted 1 week ago

“I ordered and expected it to be dispatched in a timely manner but I have received an email saying estimated dispatch is the 29/08. Everywhere parts place I deal with dispatches within hours and is received within days when it says it is in stock. Seems a 3rd party shipper. Will be cancelling order and ordering elsewhere as I need to get this job finished”

Helpful Report

Posted 1 week ago

“Very good service”

Helpful Report

Posted 2 weeks ago

“East to navigate, great prices”

Helpful Report

Posted 2 weeks ago

“Great service really good price good quality parts”

Helpful Report

Posted 2 weeks ago

“Very easy website to find what you’re looking for. Very good range of products and great options at checkout.”

Helpful Report

Posted 2 weeks ago

“I always find the site to be user friendly, the automated system keeps you update of order progress and everything jus simply seems "to happen" I have no hesitation in recommending this site to anyone who has the need.”

Helpful Report

Posted 2 weeks ago

“Great company to deal with. Communication was perfect throughout both my shopping experiences. Parts were as described, great price and delivery was very fast. Will use again without doubt.”

Helpful Report

Posted 2 weeks ago

“Best service and great price.”

Helpful Report

Posted 2 weeks ago

“First purchase, great correspondence & good pricing.”

Helpful Report

Posted 2 weeks ago

“They listened carefully and acted accordingly.”

Helpful Report

Posted 3 weeks ago

“Great service and knowledge Thank you”

Helpful Report

Posted 3 weeks ago

“Absolutely terrible experience, placed order on the 14th July for 4 items. 2 weeks passed and nothing so emailed they stated an issue with an item on receiving from supplier. Another week passed nothing. They finally sent out part of the order on the 5th August. The remaining part on the 7th August which was wrong. I suspect they drop ship from suppliers but do not inform you. I will not be using them in the future. Terrible service stay away”

Helpful Report

Posted 3 weeks ago

“Easy to use site, good information on what will fit your vehicle and a good range of choices even for older models”

Helpful Report

Posted 3 weeks ago

“Your online registration didnt prefill my address details. The suburb and postcode was not abled to be filled in manually. Rang Natalie and she did it over the phone with no issues. Thanks natalie.”

Helpful Report

Posted 3 weeks ago

“The parts are a lot cheaper than in the other stores”

Helpful Report

Posted 3 weeks ago

“Very good! Well suprised!”

Helpful Report

Posted 3 weeks ago

“There is one thing that I hate buying online. That is being bombarded with emails and texts, For a very small purchase from yourselves I have had 4 emails and a text. Too much!”

Helpful Report

Posted 3 weeks ago

“First time buyer. Quickly found what i required and completing order was easy. The proof is now in the pudding to see if product is what was oredered and needed. This survey is a bit ptrmature as only ordered today. So will have o see if received on time from courier”

Helpful Report

Posted 3 weeks ago

“One of the worst customer service experience from a local company I can remember. Makes you wonder why you'd bother buying locally when you get far better piece of mind from Amazon, etc. Was sent incorrect parts over a month ago and still no sign of the exchanged goods. No replies to multiple emails, no other contact details offered. CHOOSE SOMEONE ELSE!”

Helpful Report

Posted 4 weeks ago

Automotive Superstore is rated 4.4 based on 2,127 reviews