Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,128 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,128 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Automotive Superstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Automotive Superstore 5 star review on 30th August 2025

K Bella

Automotive Superstore 5 star review on 28th August 2025

Anthony

Automotive Superstore 5 star review on 20th August 2025

Florin

Automotive Superstore 5 star review on 27th June 2025

Anonymous

293

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Click and collect is meant to be done on the same day the stock is paid for .. paying for it then finding out its gonna take a few days to have it ready is just a pick up order.. bit deceiving marketing it as click and collect ..had i known this before i paid i woulda bought elsewhere, i live in gosford so its not a short drive to come pick it up.. the day i ordered it , i was in the area and actually needed the parts that day , my brakes are almost metal on metal, so having to drive back to gosford and then back to sydney to pick up, with virtually no brakes is not ideal.. and as yet im still waiting for the parts that i bought on wednesday.. i could have just paid the extra $30 and got the parts that same day at any repco or supercheap auto”

Helpful Report

Posted 1 month ago

“Great website good price.highly recommended”

Helpful Report

Posted 1 month ago

“Have used previously and am happy with prices and sevice”

Helpful Report

Posted 1 month ago

“These guys are great. Most often have OEM and always at a competitive price. I've had a few minor issues with them but they always came thru in the end.”

Helpful Report

Posted 1 month ago

“Good range, but needs a little more in-depth search of spare parts”

Helpful Report

Posted 1 month ago

“Very easy to use”

Helpful Report

Posted 1 month ago

“online purshase was simple and easy, however the after sales experiance is total shit reasons, ordered last Monday, invoiced on Monday, but since then heard nothing? not even any update when my order will be sent, and today is Monday again however one week later If you expect good feedback, how can I provide this, when my experience has not been good? Where is my order and where is my order update?”

Helpful Report

Posted 1 month ago

“Have used before, has always been reliable.”

Helpful Report

Posted 1 month ago

“Hi I’d just like to say the service is great never have any problems with product not turning up always quite response when wanting to know about a part I think they are a 5 star rating in my books don’t think you need to change anything just keep up the good work cheerd”

Helpful Report

Posted 1 month ago

“Haven’t received any shipping information yet how long does it take”

Helpful Report

Posted 1 month ago

“Easy and enjoyable to deal with”

Helpful Report

Posted 1 month ago

“Easy website to navigate made purchasing very easy”

Helpful Report

Posted 1 month ago

“Waiting for my parcel or up date on when it is arriving”

Helpful Report

Posted 1 month ago

“Easy to find what I want to buy”

Helpful Report

Posted 2 months ago

“Was what I was looking for and helpful service for all to buy from.”

Helpful Report

Posted 2 months ago

“Took over a week to tell me they didn’t have what I wanted in stock and it will be maybe 2 more weeks,I need this for work and might have to look elsewhere.”

Helpful Report

Posted 2 months ago

“Damaged Brake Drums found only after installation and car vibrating very bad. Had to send away new drums for machining with car off the road for a week with no response to warranty claim even after a follow up. Might be good prices but this has now cost me more to correct than what is saved. Very poor service, no offer to help remedy or refund purchase.”

Helpful Report

Posted 2 months ago

“Bloody good”

Helpful Report

Posted 2 months ago

“On line purchase software is, in my opinion, in need of an update. Instructions or progress and confirmation of purchase is complicated and confusing. Superstore has too many marketing messages. I had several attempts to clarify/check my recent [current] purchase. In frustration I let the system go through only because the total dollar value was low. I only wanted one purchase of two filters. I have received three confirmation emails. I dont have this problem using Ebay or other direct contact suppliers.”

Helpful Report

Posted 2 months ago

“Very Very Bad at sending orders. Over a week ( 7 days ) still has not been dispatched. Do not order from this company if a want in a hurry.”

Helpful Report

Posted 2 months ago

Automotive Superstore is rated 4.4 based on 2,128 reviews