Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,135 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,135 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 30th August 2025

K Bella

Automotive Superstore 5 star review on 28th August 2025

Anthony

Automotive Superstore 5 star review on 20th August 2025

Florin

Automotive Superstore 5 star review on 27th June 2025

Anonymous

293

Anonymous

Anonymous // 01/01/2019

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English

“Quick and easy”

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Posted 2 months ago

“Still waiting for advice, refunds, and newly ordered products. And the general company systems all seem illogical.”

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Posted 2 months ago

“This is my first purchase. They had a pump for my Mercedes which I ordered click & collect because they are in Castle Hill. Otherwise I am waiting 3 weeks from Mercedes in Germany and more expensive.”

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Posted 2 months ago

“I was pleasantly suprised with Automotive Super store prices. The site was easy to navigate and the customer service at their Dingley store was first class. Thanks Tom.”

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Posted 2 months ago

“good price, good service ... very happy thank you”

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Posted 2 months ago

“Quick service, best prices, Quick delivery, carry on and lead the pack!”

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Posted 2 months ago

“Easy to navigate to find what you're looking for.”

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Posted 2 months ago

“Web page was difficult to navigate and did not give me the options for the bundle i ordered, tried to rectify, not sure if successful, tried to ring, no one answers, hope i get the right parts, last delivery was incomplete and no one has told me anything ?”

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Posted 2 months ago

“Very good to deal with.”

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Posted 2 months ago

“A fantastic online website, great specials and good quality brands”

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Posted 2 months ago

“Glad I found the stereo speakers update for a good price at Automotive Superstore”

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Posted 2 months ago

“Unit does not work properly, no air conditioning, hazard lights and steering wheel controls.”

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Posted 2 months ago

“Placing the order for the head unit bundle was quite easy, But at the start of my choosing which head unit suited me a side window popped up saying sign up for sms notifications and I will be eligible for 10% off my order. So I signed up and waited for the discount code to be sent, and I waited , and still no code came through. So after a while I began thinking that was a waste of time and I placed the order. And then straight away the discount code came through..???? So I missed out on the discount for my purchase. Very cheesed off about that. I hope the order goes a bit better than the advertising.”

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Posted 2 months ago

“Placed order got confirmation it's been over a week & nothing with an eta. Would be good to know estimated time of delivery so i can work around it.”

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Posted 2 months ago

“would love this store if had option of express post on some items”

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Posted 2 months ago

“Mr Nyuen was unbelievable with his help and advice. Best phone rep l ever met on line. 😃😃😃”

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Posted 2 months ago

“My Invoice #100694077 and Order #100814079 are these, when I when to the site it only mentioned 1-3 business days for dispatch and handling and I specifically chose to pick from Dingly Village. I was planning to collect it today to fix them on Saturday. Even the email does not say from where I could collect nor when. I am very dissapointed customer and not sure if I would consider purchasing anuthing in the future.”

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Posted 2 months ago

“The staff were very helpful”

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Posted 2 months ago

“Difficult to navigate and find parts Incorrect information shown on site Registration input brought up incorrect vehicle choices. Terrible response from Frazer - He could easily find the right part it's the site of business he works for, he's not a customer. He's prepared to lose a customer (with 8 vehicles in the garage) over a $33 part. Not coming back here again.”

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Posted 2 months ago

“Just placed my second order with Automotive Superstore. Website is clear and precise for searching to find what I needed for my specific vehicle. Pricing is very competitive across all lines and well respected brands.”

Helpful Report

Posted 2 months ago

Automotive Superstore is rated 4.4 based on 2,135 reviews