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Automotive Superstore Reviews

4.4 Rating 3,254 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
13,034
 Metrics
4.4
Based on 3,254 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
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Donna
Verified Buyer
“So far, so good. They were the only ones in Brisbane who had both items I wanted in stock so it was a no brainer. Plus their website was simple to navigate and they offered free delivery. Good, better, excellent!”
Helpful Report
Posted 1 month ago
Glynn
Verified Buyer
“Auto superstore nows how to look after there regular customers, I was very pleased with the outcome of my last purchase, thank you”
Helpful Report
Posted 1 month ago
Tony
Verified Buyer
“Customer service good. Easy to find what needed and good price.”
Helpful Report
Posted 1 month ago
Milan
Verified Buyer
“I was very happy to have found AS today as they had exactly what I was looking for and also a great range of other products that I was interested in. They are a great supplier of automotive products and I highly recommend them to every auto enthusiast or mechanics in general.”
Helpful Report
Posted 1 month ago
Pasquale
Verified Buyer
“Well, it is normally good, however, there was a issue this time. When hitting the pay button. Message came up, "there was a issue try again later", i tried 8 times, which is fine it was a Sunday and problems occur, but I have recieved 8 seperate charges on my credit card of $1 from "Automotive Superste Sydney AU Pos Authorisation" I am hoping this will be deleted from my credit card statement in the coming days. If not I will call. Apart from that, and it is the first time was a good experiance. Awaiting delivery so can not comment on below questions. Rgds Pat”
Helpful Report
Posted 1 month ago
Phillip
Verified Buyer
“Very easy quick to find the product I was looking for.”
Helpful Report
Posted 1 month ago
Matthew
Verified Buyer
“Great service and the product was exactly what I needed”
Helpful Report
Posted 1 month ago
Ron
Verified Buyer
“Easy online dealings, fair price for item, fast delivery, good quality, item as described”
Helpful Report
Posted 1 month ago
Michael
Verified Buyer
“Great products with fabulous prices and super fast shipping, I am more than happy with Automotive Superstore 10 out of 10 guys”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“Third time ordering online. Always delayed on shipping. Tried to contact customer service always saying sorry for the delay. No shipping info. No tracking order. Only order number. And you keep wondering what happened on your order.”
Helpful Report
Posted 1 month ago
Kieron
Verified Buyer
“On the 19th june I ordered a GME xrs 4wd pack for a upcoming trip. I then reached out to customer support on Tuesday to enquire about tracking information, and was advised that my order wasn't going to be sent until friday which I was disappointed by as I wanted to install the uhf radio on the Week end. On the Friday 26th of June at lunch time I again reached out to customer support to enquire about my order and was advised they were sorry that my order wasn't going to be sent, that they moved warehouse and orders should be completed within a week. When I explained that this was not good enough, as i ordered my UHF radio for a upcoming trip, that I wish I was informed before purchasing from them that it was going to be a long delay, or at least informed straight away after ordering then I could have made a decision to order from another company, I also asked for a more definitive time line due to my trip and then they didn't reply. So now i am left in limbo, no radio, no communication and still have no clue on when my order will be sent, if it will arrive in time before I leave.”
Helpful Report
Posted 1 month ago
Michael
Verified Buyer
“Great help, confidant the right parts are coming. A bit dissapointed with delivery, site said 3/4 days and it looks like 7 for click and con next. We'll see”
Helpful Report
Posted 1 month ago
Troy
Verified Buyer
“Very easy to deal with, prompt delivery.”
Helpful Report
Posted 1 month ago
Paul
Verified Buyer
“Fast delivery. Perfect fit. Website was eady to navigate. Thanks to Automotive Superstore. đź‘Ťđź‘Ťđź‘Ť”
Helpful Report
Posted 1 month ago
Steve
Verified Buyer
“Ordering was great as usual however i was disappointed that the $10 off Discount Code you his sent to me by SMS wouldn’t work :( The code was - O8DTXKN18J No matter what i tried it wouldn’t apply to the order that was over the required $100.”
Helpful Report
Posted 1 month ago
Naomi
Verified Buyer
“I found the website very helpful. I particularly liked that I could input my car type and only be shown items that are compatable”
Helpful Report
Posted 1 month ago
Not Happy
Unverified Reviewer
“Was looking for zero but doesn’t exist. Ordered product was supposed to be delivered in 3 days. Arrived nearly 4 weeks later. Then the product was damaged, and tried contacting them again with little or no repsponse. If something goes wrong as a customer you have little chance of getting a response, when you ring them up they divert you back to online, if you go to the showroom employee..they apparently don’t deal with customer or online orders so you can’t get an update or an answer. They say they will get back to you but no answer, you can text them again no answer. This is not good customer service, is heading into week 5. Please be aware if something goes wrong with your order, It is really really difficult to get a response.”
Helpful Report
Posted 1 month ago
Derek
Verified Buyer
“Great products and great prices. The whole process was super smooth and easy.”
Helpful Report
Posted 1 month ago
Stephen
Verified Buyer
“I had difficulty using the online store and emailed support 2 days ago. Have not heard back. The problems were: i found a blinker online showing it was available through your store but when I tried to buy it I had the option of login or continue as guest. I am a member but forgot my email so tried to simply continue as guest. It would not let me as guest. It would also not let me as a guest enter my address. I was forced to try ask for a password reset. I asked, but the link email did not arrive. I sent myself a test email and that was fine, but the password one did not arrive. After 8minutes I tried again. Then after 4 more minutes tried again. No password email but I was locked out. My ford courier 2006 blinker was still in checkout but I could not buy it. 12hours later I tried again. The password email arrived this time but then trying to find the Ford courier 2006 blinker would not find the item. Even shortening to ford courier got me lots of products but not the blinker. I thought maybe to sold out. I tried Google again, found it, linked back to your website, and tried buying it now my password reset. The transaction to finalise checkout failed 3 times and in the 4th it worked and I did it via PayPal. In summary, what you can take from this is, some customers will keep trying as your price is cheap enough, but your continue as guest option did not work, the keyword search function did not work well in your site so I used Google, and your password reset email works some of the time. On the last product ai bought, the drum brakes were the wrong size did the Ford Courier 4WD your site said it fitted. However, I have a 2wd ford courier which they fit so I will keep them in case I need drums for that one. Thanks”
Helpful Report
Posted 1 month ago
Alison
Verified Buyer
“Can't contact them by phone”
Helpful Report
Posted 1 month ago
Automotive Superstore is rated 4.4 based on 3,254 reviews
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