Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,138 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 30th August 2025

K Bella

Automotive Superstore 5 star review on 28th August 2025

Anthony

Automotive Superstore 5 star review on 20th August 2025

Florin

Automotive Superstore 5 star review on 27th June 2025

Anonymous

293

Anonymous

Anonymous // 01/01/2019

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English

“The staff were very helpful”

Helpful Report

Posted 2 months ago

“Difficult to navigate and find parts Incorrect information shown on site Registration input brought up incorrect vehicle choices. Terrible response from Frazer - He could easily find the right part it's the site of business he works for, he's not a customer. He's prepared to lose a customer (with 8 vehicles in the garage) over a $33 part. Not coming back here again.”

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Posted 2 months ago

“Just placed my second order with Automotive Superstore. Website is clear and precise for searching to find what I needed for my specific vehicle. Pricing is very competitive across all lines and well respected brands.”

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Posted 2 months ago

“Order process was standard but delivery and communication very poor. The only communication is outward via text to the customer. This would be ok if the information was accurate. I had shock absorbers but the bushes needed were in a lost separate order. Hopeless. If you want to be a reliable retail player you must be interested in changing your really poor customer service. 1 out of 10.”

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Posted 2 months ago

“Purchasing the bundle was so easy. One click to select my items and easy checkout. Thank you”

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Posted 2 months ago

“The only issue I have is not receiving a tracking number to see when I will receive my order or any kind of time or date on when I should expect it”

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Posted 2 months ago

“This is where I get car parts that I can't find anywhere, they seem to have it all and with the best deals. Specifically, I source all my Mackay parts from AS. I would like order more if not for my location (Adelaide SA) which involves delivery fee - i'd prefer click and collect purchases. They do have free delivery based on total amount but my purchases are always below minimum.”

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Posted 2 months ago

“Easy website to use. Easy to find what I after and pay for.”

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Posted 2 months ago

“I tried to find out if my click and collect order was available from your dingley property, but your 1300 number says you don't respond to already ordered enquirys.so I sent an email,don't know how long I have to wait?”

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Posted 2 months ago

“As this is my first purchase from ASS I can only comment on the purchasing process. I has been one of the easiest ordering processes I have done to date. What happens from here we will see? Many other sellers falsely show wrong pictures or amounts and a lot of time is wasted checking & double checking to see if what I ordered is correct.”

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Posted 2 months ago

“Service was good. Price excellent. With prompt delivery included.”

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Posted 2 months ago

“I found it very hard to claim my 10% off first shop. Had to message customer service they got back to me and fixed it straight away. All I need to do now is wait for my package. Thank you for helping me work it all out.”

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Posted 2 months ago

“simple to use the shop with a great range of products, Very compeditive pricing.”

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Posted 2 months ago

“Highly recommend!”

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Posted 2 months ago

“Product was as described”

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Posted 2 months ago

“Excellent service thanks”

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Posted 2 months ago

“good service”

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Posted 2 months ago

“Easy to order and quick service, will order through them again”

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Posted 2 months ago

“Time wise was great but unfortunately I ordered the wrong part . My fault all good”

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Posted 2 months ago

“quick and easy”

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Posted 2 months ago

Automotive Superstore is rated 4.4 based on 2,138 reviews