Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,139 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 30th August 2025

K Bella

Automotive Superstore 5 star review on 28th August 2025

Anthony

Automotive Superstore 5 star review on 20th August 2025

Florin

Automotive Superstore 5 star review on 27th June 2025

Anonymous

293

Anonymous

Anonymous // 01/01/2019

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English

“Very impressed with ease of ordering and especially like the confirmation feature of correct part for my vehicle”

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Posted 3 months ago

“If it could get my order shipped it would be better. Can’t understand why it takes a week from you order confirmation and still no indication of shipping”

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Posted 3 months ago

“The online order was straightforward enough my only concern was typically shortly after ordering a follow up email giving payment, an order reference number and delivery details I’ve not received anything as yet”

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Posted 3 months ago

“Staff were very helpful in resolving a online purchase problem and enabling me to buy the products I needed.”

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Posted 3 months ago

“Product range and information good, selection easy and ordering process straight forward though delivery cost option a little more costly than others. Great so far.”

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Posted 3 months ago

“Very helpful, polite and a pleasure to speak to regarding combining two orders onto one shipment and adjusting fee charged accordingly as per AUSTRALIA POST schedule of charges!!!”

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Posted 3 months ago

“Great Service & Fast Postage Thank you”

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Posted 3 months ago

“Their prices are unbeatable. Their service can't be faulted, answering every email and every question.”

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Posted 3 months ago

“Fast delivery, easy to order online. Product is as described.”

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Posted 3 months ago

“Good product and and delivery”

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Posted 3 months ago

“Hi I found it a little confusing I had hoped entering the part number in the search box would have given me a more immeadiate response. But thanks anyway I'm pleased with the result”

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Posted 3 months ago

“About one hour after placing an online order and paying for it via PayPal I discovered I had the exact same item sitting forgotten in my shed. I immediately rang Automotive Superstore and explained the situation to them and asked if I could cancel the order. They said "no worries leave it with us" . A couple of hours Iater I checked my bank account and the payment had been refunded and the order was canceled. Full marks to AUTOMOTIVE SUPERSTORE ( and PayPal )”

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Posted 3 months ago

“Kenwood DMX7022S. Don't like when you're not happy with a product you've purchase. They make every effort to make you feel incompetent by asking questions that make you feel stupid. The stereo I purchased did not sound right and definitely has some issues with it but I accidentally made a few marks on the chassis installing and removing it so I'm stuck with a $395 stereo I'll never use. Automotive Superstore will willingly take your money but when it comes to having an issue with their products, they discredit your judgement and make it so difficult to get a resolution. Will never buy anything from you again.”

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Posted 3 months ago

“Great prices and range. Fast delivery”

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Posted 3 months ago

“Exactly as ordered delivered as promised.”

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Posted 3 months ago

“good prices and easy to use website, simple to order and pay”

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Posted 3 months ago

“Ordered a roof platform a week ago, hasn’t been dispatched yet and can’t get in contact with a representative to find out an estimate dispatch date. I’d actually like to just cancel my order and purchase from somewhere else.”

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Posted 3 months ago

“Cheapest prices I have ever seen”

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Posted 3 months ago

“Item was as described, delivery was prompt.”

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Posted 3 months ago

“Good support but found the discount offer confusing. They advertise a 10% discount but it is capped > Discount (EDM - Welcome 10% OFF ($25 Cap)) After raising the concern with their support team, they rectified the issue. They also supplied extremely fast delivery...well done !”

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Posted 3 months ago

Automotive Superstore is rated 4.4 based on 2,139 reviews