Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.37

4.4 Rating 2,373 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 21st November 2025

300

Anonymous

Anonymous // 01/01/2019

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English

“Items exactly as described and in original packaging. Great service and quick delivery.”

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Posted 2 months ago

“Product as described, perfect for my needs. Quick delivery, very easy.”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“I appreciated the prompt responses and answers to questions asked. Haven't installed the items as yet as no template was provided with the replacement stereo. Fingers crossed it will all come together ok.”

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Posted 2 months ago

“good products, good prices, prompt service and delivery”

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Posted 2 months ago

“Parts Availability”

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Posted 2 months ago

“Very happy with pricing and delivery. Only thing is it seems to take a little while for the dispatch of items from the purchase date. But customer service is great and availability is also great. Highly recommended for all your automotive parts needs.”

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Posted 2 months ago

“did not get my derlivery it was sent to the wrong address carrier blames you and I just want what I paid for tracking # BDVZ014656”

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Posted 2 months ago

“I found your website fairly difficult to navigate, I look forward to receiving my Car cover and the variety in your stores looks healthy!”

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Posted 2 months ago

“Always good price and delivery is prompt”

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Posted 2 months ago

“very easy and quick and a lot cheaper than one of your main competitors, will purchase again from you and inform friends to do same”

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Posted 2 months ago

“So quick on delivery”

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Posted 2 months ago

“Don’t waste your time. I purchased a full sound system for my car, all items listed “in stock” They say dispatch time is 1-3 business days. So I emailed after the 3 business days, got a generic message response from a sales representative (Guy Davies) basically saying “yep your order is all good, it should be sent this afternoon“. It became apparent that the sales person didn’t actually check on the order or do the bare minimum because the following day I got a email stating that an item they sold me has actually been discontinued. When I questioned to why this wasn’t pick up on the day prior I got a response from another sales representative (Mikko). Saying we are trying to work with management to see what we can do. At this point it was about a week after I purchased my order. Mikko come back with the options refunding the money for the item they sold me but didn’t have or I could pay more money for the item they did have, but they gave me a “discount” for their stuff up. I paid this instantly when informed of the amount owing. I was told it would be sent express within 1 - 2 business days. That was over two business days ago. Don’t give timelines if you clearly can’t follow them. So I initially made the order on 3rd of September two weeks ago and it still hasn’t been sent.”

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Posted 2 months ago

“Camera doesn’t work, image is distorted”

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Posted 2 months ago

“Great prices, quick delivery, good service😀👍”

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Posted 2 months ago

“East to deal with ordering by phone, staff efficient and friendly, parcel arrived very fast as part needed urgently. Much appreciated and ighly recommend Automotive Super Store.”

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Posted 2 months ago

“Found the process easy to use and great prices”

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Posted 2 months ago

“It was easy to locate the part required on your website. Communication has been very good. I elected to collect my purchase from the Dingley store as the shipping costs were too high.”

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Posted 2 months ago

“Good selection of parts for most vehicles, various options on makes, easy to identify what part fit either of my two vehicles. Good comunmication and prompt delivery. Thanks”

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Posted 2 months ago

“I found Automotive Superstore on line. A great service hazel free and excellent prices. I'll be back for sure from a Retired Diesel Mechanic”

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Posted 2 months ago

Automotive Superstore is rated 4.4 based on 2,373 reviews