Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,128 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,128 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 30th August 2025

K Bella

Automotive Superstore 5 star review on 28th August 2025

Anthony

Automotive Superstore 5 star review on 20th August 2025

Florin

Automotive Superstore 5 star review on 27th June 2025

Anonymous

293

Anonymous

Anonymous // 01/01/2019

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English

“Easy to find parts and very helpful”

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Posted 1 month ago

“Great communication”

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Posted 1 month ago

“Great to deal with”

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Posted 1 month ago

“Website was easy to navigate great prices and huge range”

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Posted 1 month ago

“Wouldn’t recommend these guys. Ordered brake pads and rotors on the 28/6 still waiting. Just keep getting the run around with a stupid txt and wait half a day for a reply. Was told 2weeks ago they had arrived in store but still nothing. Worst service ever”

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Posted 1 month ago

“Good job so far.”

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Posted 1 month ago

“Don't hesitate to check out once parts in in your cart. The price may change. Also, check the "on sale" price transfers to your cart.”

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Posted 1 month ago

“Good prices Aus company will use frequently for gearbox supplies. Trying to locate gearbox supplies through Google and ebay with very little success. The only reason I found AS was through chatgpt asking for links to Australian companies supplying a specific part number.”

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Posted 1 month ago

“If you like being on hold you’ve called the right place. I had a simple 2 second question and waited twice for well over 25 minutes before just quitting.”

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Posted 1 month ago

“AVOID. Ordered over 70 days ago (August 15), still says 'Order Received'. They are now asking for more money to send an alternative because they sell items that are not stocked! AVOID. It is illegal to sell goods you cannot supply.”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Always easy to buy just what i need parts are always correct fitment.”

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Posted 1 month ago

“Good range of products, fair prices but not the best available. A 5% discount code is provided after first purchase. However, I became aware of AS through the Redriven youtube channel. No discount code was provided through Redriven - why not? It would seem AS has no way of tracking referrals from Redriven, which is a strange way of monitoring return on marketing investment. Surely a discount code should be provided to Redriven and then that code can be tracked by AS?!? Anyway, they might need to get some marketing advice...”

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Posted 1 month ago

“Not impressed at all. Brake pads ordered, are incorrect for my car (although your website says they will fit). I have tried numerous times to contact the store, with no reply. Customer Service is absolutely atrocious. I will NEVER order anything from this place AGAIN. BEWARE!!!”

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Posted 1 month ago

“Amazing range from base level to highest quality there is, quick and easy, love the bundles tjays a great idea. And being able to out better components in is also awesome for bundling. Will be coming back for sure”

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Posted 1 month ago

“Received an cab air filter that was a correct by the online check but it is wrong. Have emailed twice with no response about fixing the problem”

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Posted 1 month ago

“Nothing but good to say about automotive super store. Fast quick delivery”

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Posted 1 month ago

“So the ordering process was ok, but after ordering parts 5 days ago, no delivery date and no response to my email of 2 days ago asking about the expected delivery date. I thought a week to get the parts would be fine, but the job I planned to do on Monday will be delayed. Not happy.”

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Posted 1 month ago

“Worst company to contact, no customer service, they don’t returns calls or emails. I still haven’t received my item and not sure when this “in stock”’item will arrive because no one will talk to Me.”

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Posted 1 month ago

“Terrible warranty support for smaller items. Cost more to return the item that it's worth & there's no guarantee they agree with the warranty so you might not event get it refunded. If they covered the return cost then it would be fine but they refused so it would be insane to spend more money.”

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Posted 1 month ago

Automotive Superstore is rated 4.4 based on 2,128 reviews