Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,128 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,128 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 30th August 2025

K Bella

Automotive Superstore 5 star review on 28th August 2025

Anthony

Automotive Superstore 5 star review on 20th August 2025

Florin

Automotive Superstore 5 star review on 27th June 2025

Anonymous

293

Anonymous

Anonymous // 01/01/2019

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English

“One of the worst customer service experience from a local company I can remember. Makes you wonder why you'd bother buying locally when you get far better piece of mind from Amazon, etc. Was sent incorrect parts over a month ago and still no sign of the exchanged goods. No replies to multiple emails, no other contact details offered. CHOOSE SOMEONE ELSE!”

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Posted 4 weeks ago

“easy web page to navigate and resonable freight to perth”

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Posted 4 weeks ago

“All good here. I did a click and collect with two orders with one being available for pickup within hours and the other three days for some heavier parts. Prices were the best I could find and service was good especially from a Sam who helped in trying to source another part. It is certainly a busy place with trucks arriving and leaving all the time.”

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Posted 1 month ago

“I would've given a 5 star rating but there is always things that can be done better.”

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Posted 1 month ago

“Communication was not great, and after waiting quiet a while email of weather the part fits my car , was told the didn't know and to talk with my mechanic.”

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Posted 1 month ago

“First impressions, good. My son recommended you guys. Prices appear competitive.”

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Posted 1 month ago

“Very good customer service cheers”

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Posted 1 month ago

“Good price, good product, friendly staff”

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Posted 1 month ago

“So easy and fast”

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Posted 1 month ago

“Found the parts I needed easily”

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Posted 1 month ago

“quite easy to find parts, price's fairly reasonable.”

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Posted 1 month ago

“Package arrived with missing parts and never heard an answer from customer support.”

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Posted 1 month ago

“Very happy with entire experience. Delivery successful in reasonable time. Product as expected. Thank you K”

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Posted 1 month ago

“My favourite online automotive store. Sharp pricing and excellent customer service.”

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Posted 1 month ago

“Waited 5days for a cheap Engine mount.i do not believe this was a Mackay product as advertised. Was not hydraulic, just had a rubber bush type mount.i have just replaced the exact same mount i replaced 6 months ago.with the same cheap garbage.”

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Posted 1 month ago

“There were two options for shipping and I chose the most expensive option, thinking it must be Express Post. But I have, since, been informed that I selected regular Parcel Post. I'm extremely disappointed that Express Post was not an option! Moreover, it took 30 hours for someone to respond to my enquiry!”

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Posted 1 month ago

“These guys are crooks. I buy a fuse box online. After the purchase and payment, I get a message to say they can't supply the item, but I can have store credit for the money I paid. These guys advertised and sold something they don't have. That is false advertising and is fraud. I want a refund. Not store credit. Fair trading are the next people I write too.”

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Posted 1 month ago

“STILL DO NOT KNOW WHEN MY ORDER IS COMING”

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Posted 1 month ago

“A super wide selection of parts and accessories for cars at really good pricing. Very easy to navigate through the website and select all the parts needed and get superfast delivery.”

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Posted 1 month ago

“Unfortunately the after market Taillight for my 2010 Kia Sorrento did not have the same internal fittings and was not compatible even though the website showed it was. Hopefully i can get a refund or a swap”

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Posted 1 month ago

Automotive Superstore is rated 4.4 based on 2,128 reviews