Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,622 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,622 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Automotive Superstore 5 star review on 11th October 2026

336

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great pricing .. fast delivery”

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Posted 2 years ago

“On June 18, I ordered on the website, seeeing that it says 1-3 day dispatch. I understand things might not be in stock, but an automated response saying it will be over a week to dispatch would have been great. I called multiple times, but I was on hold for 25 minutes, and after 25 minutes, it disconnects you. I ended up emailing saying I was going to get a refund through PayPal because I couldn't get through and I was unsure if your company was a scam site. Someone responded which was great. When I received my order 9 days later (27th), I had an empty box in the packaging for one tool, and the other tool was on backorder. I understand backorders happen, but an automated response would have been great. I still don't know when the backorder is going to be sent to me. I called about the empty box, and they have the packing station on video for things like this. That is awesome, so they sent me an email and asked me to reply with the photos. I did that on Thursday, but then I was not told how long it would take to determine if it a decision will be made. I am annoyed, but not with the delays, it is the communication. If I had things communicated to me, I could have let the person know that their order would be delayed. At the moment, it is my reputation that is being tarnished because of poor communication, and I still don't have any idea what is going on. It can be fixed with an automated system to send out emails. Hopefully this gets sent to someone and not posted on the website, because the email said it gets sent to your team to improve.. If this gets posted to the website, let me know and I'll remove it.”

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Posted 2 years ago

“I am unable to rate this product out of "5" as it is very hard to rate or review a product that was ordered back on 31/5/24 as being availabe and ready to ship in 1-3 days, and still is to this very day, only to find out a week later that it won't be available until the end of July. When and if I receive this item I would be more than happy to leave a review but in the meantime I am still waiting.”

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Posted 2 years ago

“Received part quickly and in perfect condition. Will definitely recommend them”

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Posted 2 years ago

“The prices are good and the despatch is quick but I'm getting spam before it even arrives.”

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Posted 2 years ago

“Automotive superstores are competitive in pricing and offer super-fast delivery. I am very pleased to do business with them.”

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Posted 2 years ago

“Website is easy to navigate. I purchased this product from Automotive Superstore because unlike alot of other online stores they have a pick-up option.”

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Posted 2 years ago

“I found the service very good”

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Posted 2 years ago

“Got my part in 2 days ... Super happy with everything about the purchase”

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Posted 2 years ago

“Very helpful, web site not so much. I will be ordering again soon”

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Posted 2 years ago

“asdadasas”

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Posted 2 years ago

“As usual great prices speedy delivery/service”

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Posted 2 years ago

“dfssdfs”

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Posted 2 years ago

“Reasonable price for the items, quick delivery.”

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Posted 2 years ago

“I have not received the brakes pads i ordered. It's been a month since my order was paid for and confirmation email received.”

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Posted 2 years ago

“Persistent harrassment for a review isn't great firstly really badly marked for in / out flow. Wesfiill weren't helpful at all and neither was AS”

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Posted 2 years ago

“Easy to set vehicle and match parts.”

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Posted 2 years ago

“Spent 1 hour on the phone trying to get someone to talk to about the order for 2 days. Emailed a few times and got a response back after the order was delivered. Poor service to customers. Will not order again from this place again.”

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Posted 2 years ago

“Ordered Thinkware radar on Friday afternoon delivered Monday afternoon very happy with the fast delivery. Will buy from Automotive Superstore again . Thanks.”

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Posted 2 years ago

“Good prices on parts. Somewhat slow with delivery away from Australia Post.”

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Posted 2 years ago

Automotive Superstore is rated 4.4 based on 3,622 reviews