Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,917 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheaper than other insurers. Paperwork was wrong and pretty sure not my fault (wrong dob!). They charged me £17 to change it!! New customer, not a great start...”

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Posted 8 years ago

Hi Dorothy. Thank you for taking the time to review Autonet. I can see that some amends were made to your policy after it was initially purchased online. This has now been updated, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“clear cut and easy to use”

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Posted 8 years ago

Hi Valerie, Thank you for letting us know that you found it easy to use Autonet. Kind regards Nicola

Posted 8 years ago

“Quick, easy and thorough, no added costs like others, overall very pleased”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the overall service from Autonet. Kind regards Nicola

Posted 8 years ago

“Their quote is reasonable and easy to book”

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Posted 8 years ago

Hi, Thank you for letting us know how pleased you are with the service and price from Autonet. Kind regards Nicola

Posted 8 years ago

“helpfull and clear”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the service from our helpful staff. Kind regards Nicola

Posted 8 years ago

“Communication was terrible - I missed 1 direct debit and ended up receiving 16 text and emails demanding payment which was £6.00”

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Posted 8 years ago

Hi Mark, Thank you for taking the time to get in touch. We are sorry to hear you are not happy with all aspects of the service that you received. I will pass your comments to my colleague in the relevant area and ask them to look into this. Kind regards Nicola

Posted 8 years ago

“Prompt quote with a discount”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the quote from Autonet. Kind regards Nicola

Posted 8 years ago

“Good communication and competitive prices.”

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Posted 8 years ago

Hi, Thank you for letting us know that you were pleased with the communication and price from Autonet. Kind regards Nicola

Posted 8 years ago

“EASY TO USE”

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Posted 8 years ago

Hi, Thank you for letting us know that you found Autonet wasy to use. Kind regards Nicola

Posted 8 years ago

“They offered all the cover I need for considerably less than my present Insurer (who is not taking on new customers - are they losing interest?), have a 5 star rating for this particular policy and seemed to take account of my being a professional driver and member of the Institute of Advanced Motorists.”

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Posted 8 years ago

Hi Peter, Thank you very much for taking the time to review Autonet. We are pleased to hear that you are happy with the cover that you have purchased. Kind regards Nicola

Posted 8 years ago

“good straight forward insurance”

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Posted 8 years ago

Hi, Thank you for letting us know that you were pleased with your purchase from Autonet. Kind regards Nicola

Posted 8 years ago

“I am very happy with the 3 policy’s I have with autonet each year keeps getting cheaper as well. Always happy to help no matter how big or small the question is. Great work”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet . If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“I was able to reduce my payment by speaking to a representative”

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Posted 8 years ago

Hi Sukhbinder, Thank you for letting us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Made a mistake on the policy quote and have paid dearly would have a appreciated some system where this is checked before these costs are charged. My son is not used to doing this and set up himself and he has been well and truly stung for his error. I am sure this all works really well for people who are used to the process but would like to warn those who aren't to steer clear added quite a lot to the cost of his policy compared to other companies could have saved £300 if we hadn't gone down this route. Not the cheapest for everyone by a long way.Company has an aggressive text approach to chasing up docs as well. Which along with the extra cost he can well not afford has him petrified every time he receives a text from them. We will not use them again or recommend them.”

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Posted 8 years ago

“no fuss just got on with the renewal”

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Posted 8 years ago

Hi Mike, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Becausy the company are very responsive and produce a world class product, which meets our requirements.”

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Posted 8 years ago

Hi Bill, Thank you for letting us know that you are pleased with the service from Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Got my new van policy and they are wanting to charge me extra for a forgulant claim that was made against me 5years ago. My other insurance company over the last 5 years have proven that this was forgulant and not charged me, but this company won’t listen to this and have been very unhelpful. Would not recommend them. Just a shame I’m now stuck with them for the next year.”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to get in touch. We take customer feedback very seriously and are sorry to hear that you are not happy with all aspects of the service from Autonet. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Nicola

Posted 8 years ago

“I have been with Autonet insurance for a few years now. They are extremely polite, friendly and very professional.”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the professional service from Autonet. Kind regards Nicola

Posted 8 years ago

“Very easy to use website , very straight forward”

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Posted 8 years ago

“Good price Quick process Did not like the £15 admin fee nor the £17 additional premium for a broken windscreen - not my fault & I had already paid £75 for the repair”

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Posted 8 years ago

Hi, Thank you for taking the time to let us know that you were pleased with the overall price and process from Autonet. When a policy is purchased, it is based on the information available at the time. If changes are made to this, such as an additional claim being added, this may impact on the price that insurers are able to offer. Although we do understand your frustration, admin fees are charged to cover costs incurred to Autonet and are explained before the policy is purchased. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,917 reviews