Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,917 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use, and fast process”

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Posted 7 years ago

Hi Jenna, Thank you for letting us know that you found the service easy and quick to use. Kind Regards Carly

Posted 7 years ago

“Very professional and good value for money”

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Posted 7 years ago

Hi Ricardo, Thank you for your comments, we are pleased to hear that you are happy with the premium offered. Kind Regards Carly

Posted 7 years ago

“Cheap and straight forward”

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Posted 7 years ago

Hi Ricky, Thank you for letting us know that you found the policy straightforward to purchase. Kind Regards Carly

Posted 7 years ago

“The application process was so easy and straight forward and customer service was so helpful in resolving any issues I had would recommend these especially with there fair prices compared to other company’s”

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Posted 7 years ago

Hi Matthew, Thank you for your recommendation, we are pleased to hear that you are happy with the service from Autonet. Kind Regards Carly

Posted 7 years ago

“Really efficent and online help chat was fab with uploading documents”

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Posted 7 years ago

Hi Anna, Thank you for your comments, we are pleased to hear that you found the online chat service useful. Kind Regards Carly

Posted 7 years ago

“Service was v good and efficient- staff was polite and professional but easy talked to and very well spoken. Smooth and easy transaction. No fuss or telephone queues like a lot of the insurance firms.”

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Posted 7 years ago

Hi Fergal, Thank you for your comments, it is great to hear that you are pleased with the service from Autonet. Kind Regards Carly

Posted 7 years ago

“Cheap price for van insurance. Pay monthly and easy to order. I got my mrs car insured also. Saved lots this year.”

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Posted 7 years ago

Hi Lee, Thank you for your comments, we are pleased to hear that you are happy with the quotations from us. Kind Regards Carly

Posted 7 years ago

“Good service but don’t set up automatic renewal ...”

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Posted 7 years ago

Hi, Thank you for your comments, I can confirm that you have declined the option to automatically renew your policy next year. Kind Regards Carly

Posted 7 years ago

“Very thorough, and everything explained well. The person that helped me on live chat was excellent help”

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Posted 7 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 7 years ago

“VERY EASY TO USE AND A GREAT PRICE”

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Posted 7 years ago

Hi, Thank you for the comments, its great to hear you found the process easy to use. Kind regards Mollie

Posted 7 years ago

“quick and simple to verify and complete after working through the GoCompare link”

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Posted 7 years ago

Hi Joanne, Thank you for the comments, we are pleased to hear you found the process quick and easy. Kind regards Mollie

Posted 7 years ago

“Can’t believe I can’t change from van to car insurance simply and swiftly but hay ho”

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Posted 7 years ago

Hi Jason, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction, unfortunately when changing your vehicle from van to car this is a different policy type however we can offer a cancel and replace. Please don't hesitate to contact us if you need any further assistance. Kind regards Mollie

Posted 7 years ago

“Great value been 3 year like it.”

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Posted 7 years ago

Hi, Thank you for the comments. We are pleased to hear the price was competitive. Kind regards Mollie

Posted 7 years ago

“Very good service ,staff very helpful friendly and clear with every thing I needed to know. A credit to the company.”

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Posted 7 years ago

HI Kevin, Thank you for your comments, we are pleased to hear that you are happy with the service from Autonet. Kind Regards Carly

Posted 7 years ago

“Less than 24 hours with this car insurance firm and already completely regretting it. First they send me emails suggesting that I need to take action and provide proof of my no claims bonus or I may not be covered. Then they add £60 onto the quoted premium from CompareTheMarket because I had made a phonecall over 3 years ago regarding an accident that was not my fault, even though I did not make a claim. They already had information about a phonecall that I made over three years ago so why imply that I was not covered unless I provide proof of NCB? Then the documentation they sent me was incorrect since it did not state that I had selected to have a courtesy car and personal accident cover as part of my cover. £50 to cancel the policy even within the 14 day cooling off period is ridiculous. Will certainly not be renewing with these people in 12 months time”

Helpful Report

Posted 7 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and we are sorry to hear that you are unhappy. I have passed your comments to our Customer service department and somebody will be in touch shortly. Kind regards Mollie

Posted 7 years ago

“Quick easy and great price!”

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Posted 7 years ago

Hi Andy, Thank you for letting us know you found the process quick and easy. Kind regards Mollie

Posted 7 years ago

“Fast and value for money great”

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Posted 7 years ago

Hi Timothy, Thank you for the comments, its great to hear you found the process fast. Kind regards Mollie

Posted 7 years ago

“Fair priced policy.”

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Posted 7 years ago

Hi Kevin, Thank you for the comments, its great to hear you found the price competitive. Kind regards Mollie

Posted 7 years ago

“We have renewed with Autonetinsurance for a second year, which We don’t normally do. After having an accident a month earlier the process was very simple and easy. All of the operators were swift and efficient with a very pleasing customer facing attitude, I would definitely recommend them to friends and family. Thankyou”

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Posted 7 years ago

Hi Darren, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet and you found the claims process simple and easy. Kind regards Mollie

Posted 7 years ago

“Price is not bad, but the site it is not really clear. for me, it was difficult to find important information.”

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Posted 7 years ago

Hi Sebastian, Thank you for your comments, we are sorry to hear that you had difficulty with the website. Kind Regards Carly

Posted 7 years ago

Autonet Insurance is rated 4.5 based on 8,917 reviews