Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,917 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

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Metrics

4.5

Based on 8,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to do. Great website”

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Posted 6 years ago

Hi Teresa, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 6 years ago

“Friendly and helpful service for third year . Price was reduced to Match a comparison quote which kept me with Autonet for another year .”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 6 years ago

“Easy setup, no hassle”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 6 years ago

“The best in uk car insurance”

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Posted 6 years ago

Hi Artur, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 6 years ago

“I have house insurance. Last year £146.22. Renewal quote is £393.10..... yes you are reading this correct..... an increase of 165%. !! How can you justify this. It is an obscene increase. I am now 77 and my working life was as a Business Controller for a large Insurance Company. Never ever heard of a 165% annual increase.”

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Posted 6 years ago

Hi, Thank you for taking the time to review Autonet, I am sorry to hear you aren't happy. I passed your file to our complaints team and someone will be in contact shortly. Kind regards Mollie

Posted 6 years ago

“My review is based on the initial set up of my policy and does not cover any claims process as I have only had the policy for a couple of weeks. I received the documentation for my policy via email and could also view documentation via an online portal which appeared quite efficient. I was asked to provide copies of my and my wife's driving licences as she is a named driver on the policy together with check codes for the driving licences and also proof of no claims discount. I sent the required documents to Autonet's designated email address on the same day as I received the request. In the interim I needed to change the registration number on the policy as I had a personalised number that I wanted to use. I arranged this by an online chat with a customer service representative which again was quite efficient. I subsequently received a text informing me that I hadn't sent the documentation they had requested and my insurance would be cancelled at a future date if I didn't provide it. Again I had an online chat with a customer service rep and advised her I had in fact sent the documents and gave her the email address I had sent it to. She was then able to find my email after a while but informed me that my wife's driving licence check code didn't work and I hadn't provided proof of no claims discount (NCD). I informed her the NCD document was definitely on that same email. She then confirmed that the NCD document had been received but they needed a new check code for my wife's driving licence. I took the liberty of testing the check code afterwards that I had sent originally and it worked perfectly! Anyway, I obtained a new check code and sent it off with a request that they let me know everything was OK with it. As I hadn't heard anything after a few days I had a further online chat with a customer service rep to check that everything was in order. After answering the normal security questions and advising the reason for my contact the lady told me she noted I wasn't the policyholder and did I have their permission to act. I advised her I was indeed the policyholder after which she apologised and advised me that she was on another chat at the same time! She seemed to be struggling with my chat so probably not a good idea to try to multitask! She said she could see I needed to send a new check code for my wife's licence. Again, I advised her that this had been sent and gave her the email address I had been requested to send it to which allowed her to eventually find it, So I would say it was a poor experience to have sent documentation as and when requested on two occasions only for it to seem to disappear into a black hole both times and only retrieved once I had advised them of the email addresses I had sent it to. Not a great customer experience in my view. Hopefully, I never have to make a claim as I dread to think what will happen with all the documentation that would entail!”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to review Autonet, I am sorry to hear you aren't happy. I passed your file to our complaints team and someone will be in contact shortly. Kind regards Mollie

Posted 6 years ago

“Excellent service from start to finish of whole process and very competitive pricing”

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Posted 6 years ago

Hi John, Thank you for letting us know you are pleased with the service from Autonet. Kind regards Mollie

Posted 6 years ago

“Quoted different prices on different sites with their own website being the most expensive! Also took my money but didnt confirm that my insurance had started to had to phone to confirm.”

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Posted 6 years ago

Hi Ben, Thank you for the comments, we are pleased to hear you found the price competitive. Kind regards Mollie

Posted 6 years ago

“Easy website to use and good explanation for all requirements. Well done and highly recommend you for future and to friends. Good customer service as well.”

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Posted 6 years ago

Hi Christina, Thank you for comments, we are pleased to hear you found the website easy to use. Kind regards Mollie

Posted 6 years ago

“Well what can I say... superb customer service and a even better quote, buying online through auto net couldn’t be easier 5 out of 5”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 6 years ago

“Booked my insurance on line, all went well, very easy to organise.”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 6 years ago

“So far l have been very impressed with the ease and simplicity of the procedures ,long may it continue . Tom .”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 6 years ago

“Warning!!! I took insurance with these people which I phoned to cancel less than 1 hour later due to a mis-communication at our end. They charged me £25 admin fee for an insurance that hadn't even begun yet. Apparently it's hidden in the Ts and Cs. Just another rip off - yes we get 14 days cooling off but, apparently insurance companies can do this.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to review Autonet, I am sorry to hear you aren't happy. I passed your file to our complaints team and someone will be in contact shortly. Kind regards Mollie

Posted 6 years ago

“I have not had a great customer care experience with Autonet insurance. I took out a policy for my van at £400 but accidentally typed in my no claims bonus incorrectly at 7 years instead of 3 years. They then wanted to charge me an extra £200 plus £14.95 admin fee. I searched online for the same policy with 3 years no claims bonus and the quotes still came back at £400 which was the same quote with 7 years no claim so I was basically about the get ripped off £215. I also had to send in paperwork via email to confirm a few things during g the 14 day cooling off period and I did this 3 times however had no response from Autonet apart from automatic emails explaining I only have 1 week to response before the policy expires. I ended up been on live chat for an hour to sort everything out and ended up paying a cancelation fee of the insurance and using a different insurance company. I wouldn't use Autonet again even if they came up cheapest on a google search.”

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Posted 6 years ago

Hi, Thank you for taking the time to review Autonet, I am sorry to hear you aren't happy. I passed your file to our complaints team and someone will be in contact shortly. Kind regards Mollie

Posted 6 years ago

“very quick and easy to use”

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Posted 6 years ago

Hi Sunny, Thank you for the comments, we are pleased to hear you found the process quick and easy. Kind regards Mollie

Posted 6 years ago

“Very easy to follow the steps asked on the computer”

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Posted 6 years ago

Hi Marcus, Thank you for the comments, we are pleased to hear you found the process easy. Kind regards Mollie

Posted 6 years ago

“Fast and efficient service, good communication.”

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Posted 6 years ago

Hi Ian, Thank you for the comments, we are pleased to hear you found the process fast and efficient. Kind regards Mollie

Posted 6 years ago

“It was easy to do it all online.”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 6 years ago

“simple process”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process simple to complete. Kind regards Mollie

Posted 6 years ago

“Had no problems getting my lnsurance.”

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Posted 6 years ago

Hi, Thank you for taking the time to review Autonet, Kind regards Mollie

Posted 6 years ago

Autonet Insurance is rated 4.5 based on 8,917 reviews