Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,917 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I started with U-Switch and was then directed to Autonet. All questions were answered online...I didn't need to telephone anyone because the process worked perfectly.I am very pleased with the service...hopefully I won't need to make a claim! Thanks, Rodney Sabbagh”

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Posted 8 years ago

Hi Rodney, Thank you for letting us know that you were pleased with the online service from Autonet. Kind regards Nicola

Posted 8 years ago

“Easy to use grear customer service”

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Posted 8 years ago

Hi, Thanks for letting us know that you were pleased with the customer service from Autonet. Kind regards Nicola

Posted 8 years ago

“Easy to use grear customer service”

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Posted 8 years ago

“the price was good for me to insurance the van at time”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet. We are pleased to hear the price offered was competitive. Kind Regards Carly

Posted 8 years ago

“It didn't really make me happy. The rate of reply and ease of setting up the new policy online wasn't what I'd hoped, it was a lot more complex/difficult than other insurers.”

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Posted 8 years ago

Hi, Sorry to hear this, I have passed on your comments to our internet department to look into. Kind Regards, Carly

Posted 8 years ago

“Best value for money hassle free service”

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Posted 8 years ago

Hi Tom, Thank you for your comments, we are pleased you are happy with the service and price offered. Kind Regards, Carly

Posted 8 years ago

“Good price and very easy to use, needed to contact very simple to do and got problem sorted very quickly”

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Posted 8 years ago

Hi Jason, Thank you for taking the time to review Autonet. We are glad to hear the price was competitive and the problem was resolved quickly. Kind Regards, Carly

Posted 8 years ago

“Excellent service in finding a much cheaper insurance than last years”

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Posted 8 years ago

Hi Thank you for your comments, we are glad to hear we were able to offer you a competitive quote. Kind Regards, Carly

Posted 8 years ago

“Received an email welcoming me to the company and details of monthly payment. Then received 2 different bills by post, 1 of which had another customers personal details and bank details on. Rang customer services and thought this had been corrected. Just looked at my bank account details, horrified and upset that they have taken more than twice the amount agreed and neither or any amounts add up! Office is now closed so will no doubt have a sleepless night. So upset I can't afford for the amount they have taken out of my account. Will be reporting them and never ever use again.”

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Posted 8 years ago

Hi Sally, Sorry to hear this, I have looked into your reference and can see that you have spoken to an agent in our Customer Services team this morning. I hope everything is now resolved, if you would like to contact us further then please get in touch via reviewsites@autonetinsurance.co.uk. Kind regards, Carly

Posted 8 years ago

“WARNING WARNING WARNING !!!!!!!!!!!!! do NOT use this company unless you want to be messed about with. I should have known when I didn't receive a requested call back it was going to lead to a stressful situation. I then called them at my expense, for almost an hour from my mobile phone to their premium rate number to try to sort out. After jumping through endless hoops, I thought it was sorted. But no, I had received no email confirmation, although payment had gone through. I then had live chat with them because once again callback was ignored. I was reassured that once I had emailed the revelant documents I would be emailed the documents so I could tax the vehicle, great or so I thought. Just before I left someone from this inadequate company finally called. I said thanks for your callback but it was all sorted using live chat. Got to town to start jumping through their numerous hoops and they called me saying they were cancelling the policy. I was dumbfounded. In the space of less than twenty four, I was hoop jumping and stressed and now they wanted to dump me, I hadn't even finished hoop jumping. The upshot is they were without any regard for my well being or other road users quite happy to leave me uninsured and with no legal way to get my car home. Ohh did I mention being threatened with cancellation charges ? I DON'T WANT TO CANCEL, YOUR CANCELLING ME!!! One hand does not know what the other is doing within this company, not very reassuring if God forbid you did need to use them in your hour of need. So I reiterate USE THIS COMPANY AT YOUR PERIL. Remember you have been warned. Yours sincerely & stressed Christine Hearns”

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Posted 8 years ago

“Great service even though I made a mistake with my details they were able to be put right saving me money too ????”

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Posted 8 years ago

Hi Colin, Thank you for taking the time to review Autonet. It is great to hear that you have received great Customer Service and that we were able to save you some money. Kind Regards, Carly

Posted 8 years ago

“Great price, easy to purchase. No problems.”

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Posted 8 years ago

Hi, Thanks for reviewing Autonet. We are pleased to hear the insurance was easy to purchase at a competitive price. Kind Regards, Carly

Posted 8 years ago

“Competitive price. Was pestered by email, text and telephone to the point of visiting comparison websites just to get away from AutoNet.”

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Posted 8 years ago

Hi Mick, Sorry to hear you have insured elsewhere. I have passed your comments on to the relevant department to look into. Kind Regards, Carly

Posted 8 years ago

“Value for money. Easy to manage account.”

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Posted 8 years ago

Hi Derek, Thank you for taking the time to review Autonet. We are pleased to hear that the account is easy to manage and the price was competitive. Kind Regards, Carly

Posted 8 years ago

“After a competitive and easy online quite policy I took out insurance with Autonet. Having sent through all the relevant paperwork there was a query with a date. The query was rectified and all seemed well. However, I then received a notice through saying they are cancelling the insurance so I called them and explained this had been sorted. They said all was fine then sent another letter cancelling it. I then took out alternative insurance with Direct Line as I had had enough. They then realised their error and tried to reinstate the policy. I said I didn't want it as they had cancelled it. This was 3 months ago and they have just set up a direct debit and taken money from my account which isn't owed to them and they didn't even inform me. Outrageous practice from a company, not to mention breaking the direct debit guarantee laws. Like most insurance companies, they are fine until you have a problem and that's when you find out how good, or in this case bad they are. Would never deal again.”

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Posted 8 years ago

Hi James, I am sorry to hear about your experience with Autonet. I have passed on your comments to our Customer Service Team Leaders and someone will contact you within the next 48 hours. Kind Regards, Carly

Posted 8 years ago

“Easy to work through the application form.”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet. We are glad to hear the online application was easy to use. Kind Regards, Carly

Posted 8 years ago

“Cheepest price, and easy to get intouch with”

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Posted 8 years ago

Hi Allen, Thank you for your review, we are glad we offered the most competitive price. Kind Regards, Carly

Posted 8 years ago

“Quick a easy service”

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Posted 8 years ago

Hi Matt, Thank you for taking the time to review Autonet, we are glad the service you have received has been quick and easy. Kind Regards, Carly

Posted 8 years ago

“Very easy to renew”

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Posted 8 years ago

Hi Darren, Thank you for taking the time to review Autonet. We are glad to hear the renewal process was easy. Kind Regards, Carly

Posted 8 years ago

“Ease of use”

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Posted 8 years ago

Hi Thank you for reviewing Autonet. Kind Regards, Carly

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,917 reviews