Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,917 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“POSSIBLY IF NOT ABSOLUTLEY THE WORST COMPANY I HAVE EVER DEALT WITH REGARDS TO COMMUNICATION - ONCE THEY GET THE SALE AND YOUR MONEY THEY ARE NO LONGER INTERESTED IN ANYTHING, HEAVEN FORBID IF I EVER HAD A CLAIM THEY'D BE USELESS - STAFF HAVE ATTITUDES, ARE VERY UNHELPFUL, DON'T CALL BACK WHEN THEY PROMISE TO, JUST GENERALLY SHOCKING SERVICE - STEER WELL CLEAR OF THIS COMPANY - YOU'LL REGRET IT IF YOU DON'T - WHAT A JOKE OF A COMPANY FROM START TO FINISH - AVOID AVOID AVOID AVOID AVOID 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬”

Helpful Report

Posted 5 years ago

Hi James, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints department and someone will be in contact shortly. Kind regards Mollie

Posted 5 years ago

“Good value for money. Easy to use site.”

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Posted 5 years ago

Hi, Thank you for letting us know you found the website easy to use. Kind regards Mollie

Posted 5 years ago

“Have used many times good company great prices online”

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Posted 5 years ago

Hi, Thank you for letting us know you found the process competitive. Kind regards Mollie

Posted 5 years ago

“Very quick and very easy”

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Posted 5 years ago

Hi, Thank you for letting us know you found the process quick and easy to complete. Kind regards Mollie

Posted 5 years ago

“AVOID AT ALL COST Been with Autonet on/off for years. Competitive prices etc but the worst experience when you really need them!!!! Wrote car off.....bad enough.....lots of fees/excess charges through insurance company (to be expected) that autonet insurance brokered for me. Hit with a bill from Autonet for my policy in full (accident happened 2 months into years policy). I had no idea this was a “thing” with brokers....you need to pay your years premium regardless if ca is written off/sold/you want to leave out with 14day cool off period. Robbing pri*ks. NEVER will I use there services again and it has become a little project of mine to make sure everyone knows this hidden detail about brokers. PS - Company was also like a chocolate fire guard when I needed there assistance with vehicle recovery etc and I ended up bypassing them completely and dealing with insurance directly. AVOID AVOID AVOID!!!!!! Get your insurance direct and cut out the middle man.”

Helpful Report

Posted 5 years ago

Hi Russell, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints department and someone will be in contact shortly. Kind regards Mollie

Posted 5 years ago

“Easy to Follow Instructions”

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Posted 5 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 5 years ago

“Amazing price, quick & easy to get insurance, no one bothers you all done by e-mail, would highly recommend it only takes a few moments to have a look, nothing to loose only a great deal, will certainly be passing autonet on to my friend and family”

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Posted 5 years ago

Hi Julie, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 5 years ago

“Easily arranged cover giving me all the features I needed”

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Posted 5 years ago

Hi, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 5 years ago

“Smooth process both online and when I spoke to the call centre.”

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Posted 5 years ago

Hi, Thank you for letting us know you found the process smooth to complete. Kind regards Mollie

Posted 5 years ago

“Very easy to set up insurance quickly online. Received documents by email. No problems at all.”

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Posted 5 years ago

Hi Thomas, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 5 years ago

“Easy to arrange car insurance and very reasonably priced compared to other competitors. Would recommend.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to get in touch, we are pleased to hear you found the website easy to use. Kind regards Mollie

Posted 5 years ago

“Quick, smooth and clear”

Helpful Report

Posted 5 years ago

Hi, Thank you for letting us know you found the process quick and smooth to complete. Kind regards Mollie

Posted 5 years ago

“All good pleased with the service hope all will be good for the rest of the year.”

Helpful Report

Posted 5 years ago

Hi, Thank you for letting us know you were pleased with the service from Autonet. Kind regards Mollie

Posted 5 years ago

“Quick, smooth and clear”

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Posted 5 years ago

Hi, Thank you for letting us know you found the process quick and smooth to complete. Kind regards Mollie

Posted 5 years ago

“Really easy and straightforward to arrange but best of all a very competitive price. Very satisfied.”

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Posted 5 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 5 years ago

“Very good customer service when making adjustments to policy”

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Posted 5 years ago

Hi Nicoll, Thank you for the comments, we are pleased to hear you were happy with the service from Autonet. Kind regards Mollie

Posted 5 years ago

“Cheapest car insurance found. Quick and easy to use on line.”

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Posted 5 years ago

Hi, Thank you for letting us know you found the process quick and easy to complete. Kind regards Mollie

Posted 5 years ago

“Very easy no hassle 👍”

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Posted 5 years ago

Hi, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 5 years ago

“simple and straightforward, not to mention the best deal around! could only have been better if someone had popped round to make me a cuppa...”

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Posted 5 years ago

Hi John, Thank you for letting us know you found the process simple and straightforward. Kind regards Mollie

Posted 5 years ago

“Not only the cheapest on comparison sites but the most comprehensive cover. Speedy easy service. 5 star.”

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Posted 5 years ago

Hi, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 5 years ago

Autonet Insurance is rated 4.5 based on 8,917 reviews