Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,917 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking, they cancelled our policy a few days after we took the policy out saying they didn't cover what we needed, then they kept the first payment, kept the deposit, charged me a cancellation fee and wanted the following months payment even though the policy was cancelled by THEM!! After refusing to pay for something that doesn't exist, they kept attempting to take money out our account and eventually did.”

Helpful Report

Posted 8 years ago

Hi Lisa, Thank you for taking the time to get in touch. We are sorry to hear that you are unhappy with the cancellation of your policy. Autonet are an insurance broker and work with various insurers. After the policy is set up, these insurers may carry out additional checks on the information customers provide. In this instance, the insurer has noted that you husbands phone number was linked to removal services that were advertised on the internet. In turn, this affected the occupation that needed to be noted on your file and unfortunately made this policy unacceptable for the insurer. At this point, Autonet wrote to you to explain this and to offer an alternative quotation with an insurer that would cover this occupation. As we did not hear back from you at this time, the policy was cancelled. It is important to note that if phone numbers are linked to your account that are advertised on the internet, these may be checked as part of the process of setting up insurance. If you are no longer doing that type of work then we suggest that you remove these adverts. In terms of the cancellation fees, when a policy is set up, it is a 12 month policy that takes into account the cost of setting up and administering the policy. If this policy is then cancelled before the end of the 12 month term, charges are made to cover the costs incurred to Autonet. These costs are explained in the terms of business before a policy is purchased. The charges also include the cost of the time that you vehicle was insured. This policy is now cancelled, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Excellent quote and good range of cover.”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the price from Autonet and the product that you have purchased. Kind regards Nicola

Posted 8 years ago

“easy quote and offered good breakdown cover at good price”

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Posted 8 years ago

Hi Chris, Thank you for letting us know that you are pleased with the products that you have purchased. Kind regards Nicola

Posted 8 years ago

“Easy to use, clear and informative, so far so good.”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Very easy to complete and the price was better value then on the compare site”

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Posted 8 years ago

Hi, Thank you for taking the time to get in touch and let us know that you are pleased with the price from Autonet. We are happy to hear that you found it easy to complete your transaction with us. Kind regards Nicola

Posted 8 years ago

“Fair price!”

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Posted 8 years ago

Hi Ed, Thank you for taking the time to review Autonet and let us know that you were pleased with the price. Kind regards Nicola

Posted 8 years ago

“Beat the price of my current renewal quote”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know that you were pleased with the price that Autonet were able to offer. Kind regards Nicola

Posted 8 years ago

“The comparisons with other Insurance companies was very favourable. All I required was included and cheaper than others. No problems with the online purchase and payment swift and easy.”

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Posted 8 years ago

Hi Michelle, Thank you for letting us know that you found it easy to deal with Autonet online. Kind regards Nicola

Posted 8 years ago

“They made me happy because I felt I was being listened too instead being told... This helps me as when I can listen properly I understand the process easier and quicker. The whole process of getting my new Van insurance was therefore straight forward.”

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Posted 8 years ago

Hi, Thank you very much for your comments and taking the time to let us know how pleased you were with the service from Autonet, We are pleased to hear that our agent was able to help. Kind regards Nicola

Posted 8 years ago

“Seamless process - clean cut complete form-pay-insured ????”

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Posted 8 years ago

“was very pleased with policy and price.”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the price and policy that you have purchased. Kind regards Nicola

Posted 8 years ago

“Simple site to use. Clear and concise.”

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Posted 8 years ago

Hi, Thank you for letting us know that you found our website easy to use. Kind regards Nicola

Posted 8 years ago

“Good quote. Simple to deal with”

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Posted 8 years ago

Hi Christopher, Thank you for letting us know that you found Autonet easy to deal with, Kind regards Nicola

Posted 8 years ago

“you was very good at looking and getting back to us which other company's will not do 5*****”

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Posted 8 years ago

Hi, Thanks for taking the time to review Autonet and let us know that you are pleased with the service that you have received. Kind regards Nicola

Posted 8 years ago

“Hassle free and simple!!”

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Posted 8 years ago

Hi, Thanks for letting us know that you found it simple to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Dropped price to acceptable price”

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Posted 8 years ago

Hi Duncan, Thank you for letting us know that you are pleased with the price from Autonet. Kind regards Nicola

Posted 8 years ago

“Very quick and easy on line service”

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Posted 8 years ago

Hi Debora, Thank you for taking the time to review Autonet. It is great to hear that you found the online application easy to use. Kind Regards, Carly

Posted 8 years ago

“Friendly response and cheaper than my old insurance”

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Posted 8 years ago

Hi Neil, Thank you for your comments, it is great to hear we were able to offer a competitive quote. Kind Regards, Carly

Posted 8 years ago

“Good quote, easy application, very happy.”

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Posted 8 years ago

Hi, Thank you for your comments, it is great to hear the price was competitive and you are happy with the overall service. Kind Regards, Carly

Posted 8 years ago

“When phoning their customer service line i was impressed at the effiency of the operators in resolving my problem.”

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Posted 8 years ago

Hi, Thank you for your comments, we are pleased to hear you are happy with the Customer Service our staff provided when dealing with your enquiry. Kind Regards, Carly

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,917 reviews