Auxillis Reviews

Name: Auxillis
Rating: 4.38

4.4 Rating 704 Reviews

85 %

of reviewers recommend Auxillis

Company Reviews

Questions

Metrics

4.4

Based on 704 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Write Your review

Tell us how Auxillis made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A professional, friendly service when you need it most!!!!”

Helpful Report

Posted 5 years ago

“Trouble free service”

Helpful Report

Posted 5 years ago

“Auxillis was previously 'Helphire' and 'Angel Assistance' and they changed their trading name in September 2016 [Ref. 'Fleetnews' 06-09-16]. 'Helphire' was horrendous (see reviews for Helphire in 'google). Be under no illusion, from my experience this company will seek to provide you with an expensive hire vehicle and indicate they will cover virtually all costs and charges. Do this at your own risk and be 100% sure that you will indeed get these costs re-imbursed or paid for by Auxillis. I you have any doubt or feel that you may be getting 'hard-sell' tactics then do some research first via e.g. moneysavingexpert.com. YOU have the option to go straight to your own insurance company and seek to arrange for car hire or even better just provide your other own car instead of signing up with a company such as this. Please be warned that Accident/Claims Management Companies (CMC's) have been strongly criticised by industry regulators and the media and there is discussion (late 2019) that the FCA (Financial Conduct Authority) will seek to regulate these companies (at the moment they are NOT regulated). So do some thorough research on what users REAL experience is of a CMC before simply signing the paperwork. There can (sometimes) be a good reason for using a Claims Management Company (CMC), but as the FamilyMoney website notes : "What criticisms have there been of CMCs? Complaints about Claim Management Companies tend to centre around three main aspects. The first is that they may – knowingly or unwittingly – give their clients misleading and inaccurate advice. For example, they may encourage them to agree to an out-of-court settlement when going to court (with a competent medical report) would have resulted in more compensation. A 2012 Citizens Advice poll found that less than half of CMCs gave their clients a clear assessment of the chances of success in their case. CMCs instruct a solicitor on the claim, and so act solely as intermediaries. It would be much cheaper for complainants to instruct a legal representative directly, and save on CMC fees. Their charges can be as much as one third of any settlement. The second reason why people have been critical of CMCs is because of their fee structuring. In the CAB poll, 2 out of 3 companies didn’t tell their clients how much they charged, and 72% didn’t say when the fees had to be paid. Others asked for fees upfront before the case had been heard. Apart from their poor value for money and misrepresentation of their services, the 2016 Brady report also criticised the aggressive marketing tactics of some CMCs. These included cold calling (in the form of text messages or visits to people’s homes)" [this extract taken from the FamilyMoney website - https://www.familymoney.co.uk/life-experiences/money-magazine/claims-management-companies/]”

Helpful Report

Posted 5 years ago

“Fast friendly and good price. Was easier than ordering a taxi!”

Helpful Report

Posted 5 years ago

“Customer service very convenient , helped straightaway and are very nice . Car deliverd on time and taken back on time .”

Helpful Report

Posted 5 years ago

“Top quality like for like replacement vehicle Accurate delivery and pick up timing No hassle”

Helpful Report

Posted 5 years ago

“Used Auxillis through my insurance company. They were quick, thorough, polite and very efficient from start to finish. It was very easy to keep updated on the progress of my car via the email link. Very happy with their service from start to finish.”

Helpful Report

Posted 5 years ago

“Auxillis acted promptly to provide a car similar to the car that I had had stolen. The car provided was clean and in good condition and all paperwork involved was clear and easily understood. The delivery/collection drivers were efficient and helpful in answering any questions.”

Helpful Report

Posted 5 years ago

“Swift and friendly service. Helpful and flexible to my needs. The car provided was clean and of a high standard. I would definitely use them again in the future if needed.”

Helpful Report

Posted 5 years ago

“Everything was dealt with quickly and efficiently the hire car was of a great standard very please with the outcome”

Helpful Report

Posted 5 years ago

“Friendly and efficient, completely satisfied with the service; thank you.”

Helpful Report

Posted 5 years ago

“The service from start to finish was great. From arranging a repair quote, to discussing the write off, then subsequent hire car. Even with the covid 19 situation they were able to arrange collection, without being face to face. Very professional, thank you”

Helpful Report

Posted 5 years ago

“Excellent communication with setting up the hire. Clear instructions First class vehicle They did exactly what they said they would.”

Helpful Report

Posted 5 years ago

“Good communication and dealt with everything quickly and efficiently. Was offered additional help if needed. A very smooth resolution to a stressful situation”

Helpful Report

Posted 5 years ago

“Right from the start everyone from Auxillis was very friendly and helpful. Everything was sorted so quickly. The car was lovely, very clean with no problems at all. Thankyou very much.”

Helpful Report

Posted 5 years ago

“Great communication with helpful advisors. Car was delivered and collected promptly. Would recommend!”

Helpful Report

Posted 5 years ago

“First class service from beginning to end could not fault this service every one was very helpful and we was very happy when we got the car back looking great. Thank you.”

Helpful Report

Posted 5 years ago

“If I could give zero stars I would. The most aweful company, please do not do insurance with Admiral, as they use these people for insurance claims. Just a warning. Took money off us without our consent, zero communication and still will be pestering you years later. Id suggest you change from Admiral and any other insurance company that uses them today, do not delay. Customer service shocking, staff with bad attitude, rude and will NOT help you with questions. They are all about making money out of you even though you are a victim of an accident. Terrible, honestly. I am actually very concerned and don't know who to ask for help, as suspect they will not stop pestering accident victims for money later on. This company is a complete scam, not sure how and why Admiral or any other motor insurance company would use them. It is absolutely unacceptable. I think I might report them to the police actually, as someone has got to do something about this company”

Helpful Report

Posted 5 years ago

“Our car was written off, as a member of the public hit our stationary car in a supermarket car park, he came in to customers service desk admitted liability and left all his details, we went through our insurer's and Auxillis dropped us off a car. A year later Auxillis are demanding £3300 of us because the 3rd party and his insurers will not respond back to Auxillis. We had the car for 3 weeks. It was not our fault and demanding this money is disgusting”

Helpful Report

Posted 5 years ago

“Car was waiting on me at repair shop. I phoned regards some paintwork damage on hire car and they were very helpful and accepted that the vehicle had the damage. I was able to return the car back to repair shop when my car was repaired. When organising the hire car the process was simple and staff assisted mtself to arrange it and deal with my claim.”

Helpful Report

Posted 5 years ago

Auxillis is rated 4.4 based on 704 reviews