B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,590 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,590 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLEASE PLEASE PLEASE B&Q Get rid of the people responsible for your website! It is inaccurate, unreliable and worthless. It has cost me pounds chasing after items not stocked when the website tells me otherwise. It now contains everything in the known universe, little of which is stocked. I WANT TO KNOW WHAT YOU HAVE GOT. I CAN SEARCH THE WEB FOR WHAT YOU HAVEN'T GOT. YOU ARE DRIVING ME AWAY!”

Helpful Report

Posted 7 months ago

“Verfied seller not replying to my return request. Repeatedly have to chase on my request and I always get an email saying they’re looking into my request rather and that I might have to wait up to 48 hours rather than an email making any progress on the case. Shocking.”

Helpful Report

Posted 7 months ago

“Please people, stay away. B&q sell next to nothing now. I made a huge mistake buying two £500 gift cards as I was moving to a renovation project home and thought it a good idea to put some money aside. The gift cards are cheap paper stock. I mean cheap. You cannot use these gift cards to buy anything online, as b&q now use verified sellers, and 90% of what’s online, is verified sellers. You are not warned of any of this when purchasing gift cards. The cards themselves as they are cheap paper, tore the pin on the back right off on TWO cards, so this is clearly a common problem. I now have two cards, with almost £700 of my money on there that I cannot use. B&q phone customer service was horrific. The guy was disinterested and dismissive and rude. Online customer services haven’t even gotten back to me. I tried explaining I was disabled and I needed to order online. Still nothing. Please don’t get ripped off like me. Try wickes or Homebase or travis Perkins. You will be far safer.”

Helpful Report

Posted 7 months ago

“Bought some engine oil last week 20litres and today when it’s supposed to be getting delivered I get an email saying order cancelled. When I contacted bandq I was told items not in stock when I asked how come it’s taken a week for you to tell me this? Nothing just an apology ok fine next I’ll be getting a refund in the next 14 working days what a joke never again bandq this is the 3rd time and last time I’m gonna get messed around with them”

Helpful Report

Posted 8 months ago

“In a regrettable turn of events, I found myself duped by this broker, losing a amount of $9000 investment. Despite my desperate search for assistance, I found no solace until I stumbled upon Mrs Bruce Nora. With her unparalleled expertise, she was able to recover my funds when all hope seemed lost. Her exceptional l and dedication to helping victims of fraudulent brokers make them a true savior in the industry get in contact with: b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

Helpful Report

Posted 8 months ago

“I purchased a three pack of 24mm Dial masking tape which was of very inferior quality and so thin that upon removing it, it frequently tore lengthways. This made the job 10 times more difficult than it should have been by having to remove thin slivers of it next to the work area. Rubbish.”

Helpful Report

Posted 8 months ago

“Gift cards can't really be used on website as 99% of the stuff on there isn't sold by them so they won't be accepted”

Helpful Report

Posted 8 months ago

“EVERYTHING THIS IS WHAT THEY HAVE REFUSED TO REFUND ON UNLESS I PAY COURIER FOR RETURN (£50) PLUS £75 TO HAVE LIFTED WASTE OF SPACE AVOID B AND Q FOBBING OFF IS THEIR ONLY SUCCESSFUL ATRIBUTE”

Helpful Report

Posted 8 months ago

“I recently had a terrible experience with B&Q regarding a bathroom purchase and installation, and I feel compelled to warn others about the issues I encountered. Firstly, the installation, which was supposed to take place between the 14th and 25th of October, was abruptly cut short when our fitter was rescheduled for another job on the 23rd, leaving our bathroom incomplete. On top of that, I received two damaged baths, which caused even more delays. Due to the damaged products, I now have to wait at least another three weeks before any work can continue. This delay is extremely frustrating, especially since it stems from faulty products supplied by B&Q. Adding to the confusion, I was told that no replacement baths were available in-store, but I could clearly see two available online. This lack of communication and inconsistency has been beyond frustrating. To make matters worse, my home has now become a storage area for the incomplete bathroom, forcing me to take extra time off work. I also need to arrange care for my three dogs during the continued installation, adding more stress to an already chaotic situation. The team at the Derby store has been incredibly unhelpful and seems to think that this situation is acceptable. I was even told that other customers, including a teacher and someone who is going away, were being prioritized over my family. This response is completely unacceptable. I strongly advise anyone considering using B&Q for their bathroom installation to think twice. The lack of professionalism, damaged products, and poor customer service have caused nothing but stress and inconvenience.”

Helpful Report

Posted 8 months ago

“The worst company I’ve ever dealt with, sold me an infested plant, when I called to ask to return the plant their customer service literally said they’d get back to me, didn’t for weeks, and when I kept ringing them they said you can’t return plants (even though this was damaged). I sent photos etc they didn’t care. I will never use this company again for anything.”

Helpful Report

Posted 8 months ago

“Worst experience ever, their own website has other retails partners and when orders online no delivery for a week and then another week to get a refund. Avoid.”

Helpful Report

Posted 8 months ago

“Absolutely shocking communication from customer support”

Helpful Report

Posted 8 months ago

“Shocking customer service!”

Helpful Report

Posted 8 months ago

“A few days ago I purchased a multi pack of Architrave as it was plastic wrapped I only discovered that evry single board was bent like a dogs hind leg when I got to the job and unpacked it why is timber not dried before it is cut this stuff is not cheap”

Helpful Report

Posted 8 months ago

“Ordered some wall paper one line of which was 7 rolls of a particular pattern When the order arrived there were only 6 rolls and 4 different batch codes (colour variants). I rang B&Q. They were terribly apologetic and said they would redo the order with 7 rolls from the same batch and collect the original 6. They promised a call back to arrange this. Nothing happened. I rang back 2 days later. They again said sorry and they would organise it. Again nothing happened. I have now ordered a second batch of 7 as we have the decorator booked and no paper for him to use. I am hoping that out of 13 rolls we will have 7 of the same batch. As it stands I am likely to be faced with a bill from the decorator for wasted time/travel. I'll then hand over the problem to the credit card company as it seems B&Q cannot get the basics right. What a shower!”

Helpful Report

Posted 8 months ago

“I am extremely disappointed with B&Q and the quality of their own brand product, the Cookie and Lewis kitchen tap. I purchased this tap about a year ago but never got around to fitting it. When I finally decided to install it recently, the holding arm for the sprayer broke off immediately, which is simply unacceptable for a product that is supposedly of good quality. I understand that I've misplaced the receipt, but given that Cookie and Lewis is B&Q's own brand and isn't sold anywhere else, this should not be an issue. To make matters worse, the tap supposedly comes with a 10-year warranty, yet B&Q has refused to honour this warranty, refusing to exchange or repair the faulty tap. This is extremely poor customer service, and I’m shocked that a company of B&Q’s size would fail to stand by the quality of its own product. I now have an unusable tap, and I will certainly think twice before shopping at B&Q again. I expected far better support and service from them.”

Helpful Report

Posted 8 months ago

“Two failed deliveries. Third delivery missing part of the order. The impact on my business is that I have missed the promised completion date I gave to my client as the materials did not arrive on time. I will not trust B&Q with any future order, as I can not cover the costs of the time lost due to the late delivery.”

Helpful Report

Posted 9 months ago

“An order was placed for bulk delivery and the 4 day window demanded by B and Q to make the delivery in was set up so someone was at home to drecieve. On the day of delivery they text saying they were unable to deliver because and I quote we did not ordeer the right size lorry apparently they over booked orders on that delivery vehicle. The failed delivery was advised by text requiring a no responce if thier suggested new date was not sitable. I responded with a no and within a few miniutes I was contacted by B and Q I ponted out that we had made ourselves available for the 4 day window and that failure to deliver would have a conciderable knock on effect. The responce was pretty much such is life and we don't come to your area on a date that works for you. So to be clear they charge for delivery and then fail to deliver and then pretty much say such is life. With the meriade of emails and out sourcing by B and Q made this both painful and unusually difficult to keep track. Concidering the delivery charge poor responce and poor customer service I would not use B and Q again and would definitly advise people to go else where if possible too painful process and tough luck customer care response.”

Helpful Report

Posted 9 months ago

“Made a purchase in August of 2 large doors which one was unsuitable was totally messd about wth return 2weeks in finally collected then took another 3 weeks to get a refund to which I hsd to demand inshore reluctantly purchased 3more doors which did not arrive fold had been delivered then told the doors were pending delivery requested refund in store and thru customer services to which was treated and handled appualing barred from store phone put down on me rudevstaff no support from both managers and no refund suffered a heart attack during all that sreesdgul time with no apology or response to my complaint left feeing like a victim of this astablishment and totally abused”

Helpful Report

Posted 9 months ago

“Ordered a duvet set through b&q but one of their partners fulfilled the order. Wrong size arrived , I explained it to them and said I was in Ireland so had to pay import duty, they said no worries it’s our fault return it and we’ll refund in full. Conveniently their “returns” label didn’t work so I stupidly forked out more money to post this set back and sent all my receipts by email for a refund including details of the package tracking. They are denying that they received it and are emailing, after I chased endlessly, asking for me to resend the tracking details, just making me jump through hoops. I’ve now given up hope of getting my 79 euro back.”

Helpful Report

Posted 9 months ago

B&Q is rated 2.2 based on 2,590 reviews