B&Q Reviews

“ The quoted price was excellent particularly with the 25% discount the company advertised until the end of January. ”

“ I and my daughter have had kitchens from B&Q and fitted by them bit expensive for fitting so will be getting my independent builder in this house but still going for their kitchens as I like the customer service and they will change units if damaged or faulty in the guaranteed time so I would recommend now waiting on my new kitchen with them good price and look fab ”

“ She made the experience enjoyable and the price could not be beaten. ”

“ I am disappointed with the communication and delivery services provided via On Line. ”

“ No text to say if pm/am delivery . And then no show on delivery day and I stayed in the whole day l . Then the run around from customers services . ”

“ Arranged with APC to pick up, no one arrived after waiting from 7am to 6pm APC said it was delivery not pick up, B&Q via millions of emails said they had rearranged. ”

“ It's now March 2024 and we still have no bathroom and no refund. ”

“ The real issue is getting it replaced or a refund. ”

“ Worst of the worst. Avoid this company. Still waiting for them to collect a large item from my house return from 2023. They just email me saying we are investigating why it's not been collected. Really just collect it and refund. They just take people's hard earned money like thief's and run away. ”

“ Disgusting customer service ”

“ Disappointing Experience with B&Q Kitchen Installation Service My fitted kitchen was installed by B&Q, and unfortunately, supposed to be an exciting renovation project turned into a disappointing ordeal. ”

“ I purchased a new kitchen from them with a 25 year guarantee and one of the doors blew we returned it to B&Q Derby and they said it was not covered by the guarantee,it had never been wet and the plastic was coming off we purchased a new door at around £50 and that mr was nearly a year ago and they still haven’t done anything about it,the derby store is refusing to respond to customer service, so the 25 year guarantee is not worth the piece of paper don’t bother to buy anything from them ”