B&Q Reviews

“ I also want to acknowledge a young lady at the till who kindly corrected the price of one of my items—another example of great service from the team. ”

“ Many thanks John King P S Good deal @ B&W with a 15 per cent price reduction. ”

“ The quoted price was excellent particularly with the 25% discount the company advertised until the end of January. ”

“ I would not recommend anyone to buy anything from B&Q online! I bought a mattress with next day delivery which never arrived I had to call them to see what happened! No one knew anything one said it would arrive tomorrow the other said it would arrive in a week in the end I had to wait five days! They do not help at all you have to follow up to see if the mattress will arrive! The worst company and absolutely not helpful but they are a good rip off! I thought the mattress would arrive the next day so I threw the old one away and now I have been sleeping on the floor for five days because of them! ”

“ On 7 Aug 2025 I ordered a Bosch garden strimmer (order number can be supplied) for home delivery from the Stirling B&Q store. ”

“ Ordered a door online 08/06/25, the information on their website said I would be contacted within 2 days to arrange delivery, NO CONTACT WAS EVER MADE FROM B&Q. ”

“ I bought a brown wooden tv cabinet online with B&Q however the very next day I decided to i actually preferred the cabinet in white and so I called their customer support team but was told they had nothing to do with returns; its down to the company company responsible for shipping the items. ”

“ Conveniently their “returns” label didn’t work so I stupidly forked out more money to post this set back and sent all my receipts by email for a refund including details of the package tracking. ”

“ Items were shown as in stock on multiple occasions, after proceeding to checkout and paying for said items, informed three times that the items were not available. Unhelpful customer services representatives who informed me that I would have to speak to another company entirely (PJH) to sort out returns or exchanges. Absolutely unsatisfactory service. Shocking ”

“ After several days spent on the phone to their so-called "helpline" I gave up and asked for a refund. ”

“ Over €500 for damaged worktop, still no sign of refund. Joke company. ”

“ I'm having trouble getting a timely refund from B&Q for a returned Bosch garden shredder collected by a courier on 9 May. ”

“ B&Q also doesn't seem to have any customer service email, just a very specific set of forms none of which let me type this message. ”

“ Dreadful Customer Service, long wait times and no solution to the problem. All they can do is email the seller, which I have already done, because they have no contact telephone number for them. How can a business be run like this. I'm now out of pocket, no product and no idea if it when it might arrive. The seller - Touch Global - verified by B & Q gave so far not responded to my email. AVOID B & Q & TOUGH GLOBAL AT ALL COSTS. ”

“ I called customer services the next morning only to be told that B&Q had cancelled the order due to a lack of stock and that the order would be refunded. ”