B&Q Reviews

“ The biggest surprise was the price, lower cost per roll, but a roll that lasts significantly longer. ”

“ I also want to acknowledge a young lady at the till who kindly corrected the price of one of my items—another example of great service from the team. ”

“ Many thanks John King P S Good deal @ B&W with a 15 per cent price reduction. ”

“ The TradePoint website would not offer a delivery or click and collection option. ”

“ I placed an order several days in advance and received confirmation the day before delivery that everything was on schedule. ”

“ 9 weeks waited for a wrong item to be delivered 9 weeks for delivery of two kitchen cabinet doors, and when they finally arrive, they're completely different from what was ordered! Absolutely useless after sales, asking me to wait another 6 weeks for an exchange. If you prefer a professional service with a quick delivery time, don't bother with B&Q. ”

“ Kingsgate Branch. Only 1 till available to pay cash, returns and deal with faulty products. Not everyone wants self service especially as 2 other staff members overseeing this and not assisting staff member on till. Disappointing experience. ”

“ I bought a brown wooden tv cabinet online with B&Q however the very next day I decided to i actually preferred the cabinet in white and so I called their customer support team but was told they had nothing to do with returns; its down to the company company responsible for shipping the items. ”

“ Conveniently their “returns” label didn’t work so I stupidly forked out more money to post this set back and sent all my receipts by email for a refund including details of the package tracking. ”

“ They said they would provide an immediate refund after it was collected (next day). ”

“ In the end I returned the item to my nearest B&Q store for a full refund. ”

“ I was then forced to follow up yet again, only to be told—after further delays—that the item was potentially lost and a refund would be issued due to lack of stock. ”

“ I found the experience extremely stressful and customer service worst I've ever experienced. ”

“ Very disappointing after-sales service and a real lack of accountability. ”

“ Everything. Norwich store ,staff not sure where items were kept. No staff member could take an order. Told to go home and try to order on line. Wanted water butts,paint,brushes ,guttering etc,etc. Luckily Wickes had better customer service and all being delivered today ”