B&Q Reviews

“ I also want to acknowledge a young lady at the till who kindly corrected the price of one of my items—another example of great service from the team. ”

“ Many thanks John King P S Good deal @ B&W with a 15 per cent price reduction. ”

“ The quoted price was excellent particularly with the 25% discount the company advertised until the end of January. ”

“ com) bring a whole new depth of incompetence to the world Issue one, we saw a bathroom cabinet in store (online order only) so we order, get a delivery date all ok. ”

“ I ordered a toilet seat, it was the wrong size. They said they'd sent a return label, they had'nt, they then did on request. I sent the toilet seat back exactly as requested. They did'nt refund or respond when I sent the receipt of delivery to them. Won't be ordering online with them again. ”

“ Website stated it was sold and shipped by b and q, however we then received an email from an entirely different company regarding when delivery would be from them. ”

“ I bought a brown wooden tv cabinet online with B&Q however the very next day I decided to i actually preferred the cabinet in white and so I called their customer support team but was told they had nothing to do with returns; its down to the company company responsible for shipping the items. ”

“ Conveniently their “returns” label didn’t work so I stupidly forked out more money to post this set back and sent all my receipts by email for a refund including details of the package tracking. ”

“ Items were shown as in stock on multiple occasions, after proceeding to checkout and paying for said items, informed three times that the items were not available. Unhelpful customer services representatives who informed me that I would have to speak to another company entirely (PJH) to sort out returns or exchanges. Absolutely unsatisfactory service. Shocking ”

“ we oder 27ougast2025 for B&Q and we return all items 2sep.2025 today date 30 Oct2025 but not refund my money back ”

“ I ordered a toilet seat, it was the wrong size. They said they'd sent a return label, they had'nt, they then did on request. I sent the toilet seat back exactly as requested. They did'nt refund or respond when I sent the receipt of delivery to them. Won't be ordering online with them again. ”

“ Since then we’ve complained and asked them to refund and collect the three things they sent if they so wish, it has been two months of emailing and just receiving emails now and then saying the complaint has been sent to a different department. ”

“ Faulty goods, abysmal service and a deliberate policy of giving complainants the runaround in the hope that they'll give up and go away. Utterly crooked. ”

“ I had a very bad experience with B&Q service. ”

“ Absolutely appalling service. ”