B&Q Reviews

“ I also want to acknowledge a young lady at the till who kindly corrected the price of one of my items—another example of great service from the team. ”

“ Many thanks John King P S Good deal @ B&W with a 15 per cent price reduction. ”

“ The quoted price was excellent particularly with the 25% discount the company advertised until the end of January. ”

“ I ordered two blinds on the 15th of Jan. Only one arrived on delivery, was told they would bring the other in a couple of days. Fast forward to Feb 6th they finally show up with the item I've been waiting for , for weeks. They sent the wrong item! The whole time claiming they were out of stock but the whole time advertised on the website as in stock and still selling. Avoid and I wouldn't purchase anything off them again. ”

“ The store did not have the products in stock, so I ordered them online for home delivery. ”

“ Misleading Next Day Delivery & Appalling Customer Service Ordered a bed from B&Q on 29 December at 11:55, after the website clearly stated “Order before 12:00 for next day delivery. ”

“ I bought a brown wooden tv cabinet online with B&Q however the very next day I decided to i actually preferred the cabinet in white and so I called their customer support team but was told they had nothing to do with returns; its down to the company company responsible for shipping the items. ”

“ Conveniently their “returns” label didn’t work so I stupidly forked out more money to post this set back and sent all my receipts by email for a refund including details of the package tracking. ”

“ Items were shown as in stock on multiple occasions, after proceeding to checkout and paying for said items, informed three times that the items were not available. Unhelpful customer services representatives who informed me that I would have to speak to another company entirely (PJH) to sort out returns or exchanges. Absolutely unsatisfactory service. Shocking ”

“ I am now sat at my computer again talking to someone in a foreign call centre struggling to understand them and now offering a refund instead of resolving this issue. ”

“ we oder 27ougast2025 for B&Q and we return all items 2sep.2025 today date 30 Oct2025 but not refund my money back ”

“ I ordered a toilet seat, it was the wrong size. They said they'd sent a return label, they had'nt, they then did on request. I sent the toilet seat back exactly as requested. They did'nt refund or respond when I sent the receipt of delivery to them. Won't be ordering online with them again. ”

“ Next spending with B&Q again, terrible service. ”

“ What, if anything, actually went right with B&Q’s service? Visited the Glasgow Parkhead store and the experience was poor from start to finish. ”

“ Misleading Next Day Delivery & Appalling Customer Service Ordered a bed from B&Q on 29 December at 11:55, after the website clearly stated “Order before 12:00 for next day delivery. ”