B&Q Reviews

“ Many thanks John King P S Good deal @ B&W with a 15 per cent price reduction. ”

“ The quoted price was excellent particularly with the 25% discount the company advertised until the end of January. ”

“ I and my daughter have had kitchens from B&Q and fitted by them bit expensive for fitting so will be getting my independent builder in this house but still going for their kitchens as I like the customer service and they will change units if damaged or faulty in the guaranteed time so I would recommend now waiting on my new kitchen with them good price and look fab ”

“ Ordered a door online 08/06/25, the information on their website said I would be contacted within 2 days to arrange delivery, NO CONTACT WAS EVER MADE FROM B&Q. ”

“ I even delayed a holiday and waited at home on promised delivery days, wasting my time — only to be told each time that something had gone wrong again. ”

“ There website, says delivery with in 7 days. ”

“ I bought a brown wooden tv cabinet online with B&Q however the very next day I decided to i actually preferred the cabinet in white and so I called their customer support team but was told they had nothing to do with returns; its down to the company company responsible for shipping the items. ”

“ Conveniently their “returns” label didn’t work so I stupidly forked out more money to post this set back and sent all my receipts by email for a refund including details of the package tracking. ”

“ Items were shown as in stock on multiple occasions, after proceeding to checkout and paying for said items, informed three times that the items were not available. Unhelpful customer services representatives who informed me that I would have to speak to another company entirely (PJH) to sort out returns or exchanges. Absolutely unsatisfactory service. Shocking ”

“ I'm having trouble getting a timely refund from B&Q for a returned Bosch garden shredder collected by a courier on 9 May. ”

“ Ordered some fence panels, not arrived, ghosted by third party seller on website, ghosted by complaints team now I have to wait on escalation team to get back to me when I asked for refund. Call Centre operator scripted for me to lose. Shoddy, do not recommend. ”

“ I've ordered a tree online which was delivered in a very bad condition and soon died. After contacting customer service for refund I received a reply that they "have a non refund policy on perishable items such as plants and turf." Very disappointed! ”

“ I Phoned B&Q customer services (foreign call centre) after day 3, I was told delivery would be on 23/06/25. ”

“ I waited until just after 14 days to first chase the refund with B&Q Customer Services. ”

“ I expected better service from such a reputed company. ”