B&Q have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their returns process and refunds.
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I also want to acknowledge a young lady at the till who kindly corrected the price of one of my items—another example of great service from the team.
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- Onome E Agbro
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Many thanks
John King
P S
Good deal @ B&W with a 15 per cent price reduction.
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- John King
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The quoted price was excellent particularly with the 25% discount the company advertised until the end of January.
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- F J Owens
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I chose B&Q specifically due to their next day delivery option .
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- Sam Bowen
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Notification of item delivered on the 30th April, I never received it, the delivery man could show no proof of delivery, No Photo, his camera broke, I now have the hassle of contacting B&Q and the delivery company,
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- Anonymous
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I was expecting a delivery on 16 th April but it didn’t arrive. I phoned customer service and was told it had never been received by DPD . The next available delivery date was 9days away. Appalling service it should have been sent express but the had no express dates available??
No customer service at all.
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- MP
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Kingsgate Branch. Only 1 till available to pay cash, returns and deal with faulty products. Not everyone wants self service especially as 2 other staff members overseeing this and not assisting staff member on till. Disappointing experience.
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- Anonymous
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I bought a brown wooden tv cabinet online with B&Q however the very next day I decided to i actually preferred the cabinet in white and so I called their customer support team but was told they had nothing to do with returns; its down to the company company responsible for shipping the items.
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- Anonymous
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Conveniently their “returns” label didn’t work so I stupidly forked out more money to post this set back and sent all my receipts by email for a refund including details of the package tracking.
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- Anonymous
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Contacted B and Q customer services who sent email to verified whose response 2 days later asked us to photograph the missing item! Have asked for a refund and so it is now up to seller to collect boxes and arrange refund.
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- Anthony
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We were eventually given a refund for this amongst a few other things.
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- Deb Jenkins
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Contacted B and Q customer services who sent email to verified whose response 2 days later asked us to photograph the missing item! Have asked for a refund and so it is now up to seller to collect boxes and arrange refund.
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- Anthony
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If you want to buy furniture and don't mind having it delivered in different pieces on different days and not be able to build it for a week then the service is fine. Trying to track where my deliveries are, and to speak to some through DHL is impossible.
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- Anonymous
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Customer service then responded to one of my emails saying it was dispatched on the day it was supposed to be delivered but days later DPD still have received nothing to deliver.
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- Sam Bowen
