BabySecurity Reviews

Name: BabySecurity
Address: 24B, King Street Industrial Estate, Peterborough, Langtoft
Rating: 4.55

4.6 Rating 1,522 Reviews

88 %

of reviewers recommend BabySecurity

Company Reviews

Product Reviews

2,178

Questions

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Phone:

+44 1778 561086

Email:

info@babysecurity.co.uk

Location:

24B, King Street Industrial Estate, Peterborough
Langtoft
PE6 9NF

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BabySecurity 5 star review on 25th March 2024

Anonymous

BabySecurity 5 star review on 23rd May 2022

Anamaria

BabySecurity 5 star review on 18th May 2022

David

BabySecurity 5 star review on 20th February 2022

Gabriela

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order 2 gates, one is fine the other is faulty, waiting to hear how to get it replaced!”

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Posted 1 year ago

“Item had not arrived yet”

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Posted 1 year ago

“We ordered two toy pushchairs, but due to a blip in the automated address fill-in on the order, the toys could not be delivered and we "returned to origin". Despite several emails which said nothing could be done until the toys arrived back via the courier. We saw this as not our problem, expecting replacements to be sent out. After a month we requested a refund, which was processed.”

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Posted 1 year ago

“Ok. The returns process is very backwards and old. They don’t make it easy for customers to return and the fact you have to pay for postage back is not in line with 2022”

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Posted 2 years ago

“Still not received my pram so can’t write a review !”

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Posted 2 years ago

Hello, Thank you for your much-valued feedback. We are so sorry to hear of the issues you have experienced with your order. This is not the sort of experience we wish for our customers to have when shopping with us. Please could we ask for you to contact us at info@babysecurity.co.uk, with your order details so we can have this investigated further? Please do not hesitate to contact us if we can be of any further assistance in the meantime. Many thanks,

Posted 2 years ago

“Really disappointed that I read the guidance online regarding Saturday delivery for which I paid the premium price for, however my item arrived on the Sunday when we had already left for our holiday. Your website guidance on weekend delivery options is very unclear. I paid £15 for no reason.”

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Posted 2 years ago

Hello Laura, Thank you for your feedback. On looking into this, we can see your order was placed on Friday after our 4pm cut off and therefore could not be shipped until Saturday. We are sorry that this did not arrive soon enough for you! Please do get in touch if we can be of any further assistance. Many thanks, BabySecurity

Posted 2 years ago

“Paid for next day delivery for my daughters travel cot and still haven’t received my order nearly a week later, very frustrating.”

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Posted 2 years ago

Hello, Thank you for your feedback! We are terribly sorry for the delays experienced with your order, due to your parcel being miss-placed with DPD. I can see our customer service team contacted you once becoming aware of this and sent another out for you immediately. Your next day delivery charge has also been refunded as this did not arrive with you on the next working day. We hope you're pleased with the item you ordered and please do let us know if we can be of any further assistance in the future! Many thanks, Baby Security

Posted 2 years ago

“So far not great, order placed on 26th August, text and email received confirming the order. Tuesday 31st August received a text advising that order had been picked and was awaiting dispatch. Nothing since and item still not received. When ordering there was no indication of expected delivery other than “delivery as soon as possible” and to date have still not received any indication of when to expect the item to arrive.”

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Posted 2 years ago

“Poor, no response to email requesting help with broken product.”

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Posted 2 years ago

“The service was acceptable from baby security.”

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Posted 2 years ago

“your page stated free delivery. when I paid you charged me £14 99 for delivery. not happy”

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Posted 2 years ago

Hi John, thank you for your review. The £14.99 charge you paid for delivery is the charge to ship to Northern Ireland, the details are on this link https://www.babysecurity.co.uk/international-shipping/ If you have any further queries, please do not hesitate to contact us. Thanks, BabySecurity

Posted 2 years ago

“One of the screws doesn’t screw in properly so is easily removed by baby. I’ve sent two emails regarding this fault and I have yet to receive a response”

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Posted 2 years ago

“Why did I have to fill in the payment programme three times? I will now have to check that you have not taken the money three times.”

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Posted 3 years ago

Hi Ruth, thank you for leaving a review. We're really glad we've been able to speak to you since and resolve the issue. We hope to see you again. BabySecurity

Posted 3 years ago

“I ordered my item next day delivery and it came 2 days later.”

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Posted 3 years ago

“Well I requested a return but they ignoring my emails!! I still waiting for they reply.”

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Posted 3 years ago

Hi Nic, thank you for your review. We're really sorry you've experienced issues whilst shopping with us. Our Customer Service team has contacted you and we hope to resolve your issue as soon as possible. BabySecurity

Posted 3 years ago

“Forgot my order. Had to ring up and try to find order. Was dispatched the next day.”

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Posted 3 years ago

“Paid for next day delivery, so waited in the whole day, and it didn't turn up. Wasted a day”

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Posted 3 years ago

“I paid for next day delivery... it never arrived the next day. I asked for it to be left in shed. I phone customer service who said this was not there responsibility as they had despatched this. It arrived eventually and was left on my doorstep. How can their courier service not be the companies responsibility???”

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Posted 3 years ago

“Definetly recommend to anyone. Perfect for my tiny prem baby.”

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Posted 3 years ago

“Ordered a Dr Browns set with steriliser and bottles. Ordered the blue set as advertised on the site, was out of stock but posted out the following week. When it arrived it wasn’t the blue set it was the green. When I emailed them to tell them they explained they didn’t do the blue one and the image was for sale purposes. Which was not what I wanted.”

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Posted 4 years ago

BabySecurity is rated 4.6 based on 1,522 reviews