BabySecurity Reviews

Name: BabySecurity
Address: 24B, King Street Industrial Estate, Peterborough, Langtoft
Rating: 4.55

4.6 Rating 1,522 Reviews

88 %

of reviewers recommend BabySecurity

Company Reviews

Product Reviews

2,178

Questions

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Phone:

+44 1778 561086

Email:

info@babysecurity.co.uk

Location:

24B, King Street Industrial Estate, Peterborough
Langtoft
PE6 9NF

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BabySecurity 5 star review on 25th March 2024

Anonymous

BabySecurity 5 star review on 23rd May 2022

Anamaria

BabySecurity 5 star review on 18th May 2022

David

BabySecurity 5 star review on 20th February 2022

Gabriela

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a stair gate over a month ago and it never arrived. Have received no explanation as to why it's taken so long. Emailed and rang several times and received no response.”

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Posted 6 months ago

“I ordered the stair gates and paid for next day delivery and it’s now day 5 and still haven’t received them. I have also emailed baby security about getting my next day deliver money returned and compensated for the inconvenience and haven’t had a reply either”

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Posted 1 year ago

“Came broke.”

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Posted 1 year ago

“The worst customer service I ever encountered . I wold not buy from this company ever again. A complete rip off and I will advice everybody else to d9 the same.”

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Posted 1 year ago

“Awful experience,Package was left outside the door and been stolen, poor customer service on looking into the matter, still waiting a full refund.”

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Posted 1 year ago

“I t doesn't lock properly”

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Posted 1 year ago

“I am highly disappointed your service…..the item ( 2 baby travel cot) I ordered for 100£ Was getting for 59£ from other site but I ordered with you because I needed next day delivery which was 14 of April but I still didn’t receive the items I am so upset and won’t receive the items any more and I will acquire my cash back”

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Posted 2 years ago

“My parcel never turned up…”

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Posted 2 years ago

“Not very good very frustrating”

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Posted 2 years ago

“Sent me the wrong item!”

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Posted 2 years ago

Hi We are so sorry to hear you have recieved the wrong item. As you have not left your name we are unable to check your order. Please contact our customer services team on info@babysecurity.co.uk so that we can assist you. Thank you

Posted 2 years ago

“The wrong item was delivered, then when the right item was eventually delivered it had scratches and marks and glue all over it. Shocking, really.”

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Posted 2 years ago

Dear, MArtha, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you would like to talk to us about your issue you can do so by contacting our customer service team at info@babysecurity.co.uk or by phone on 01778 561086 Many Thanks BabySecurity

Posted 2 years ago

“I ordered 1 pack of two and you charged me for 2 packs of 2 and when I emailed you I got no reply I’m not happy about this at all I want a refund for 1 pack of 2”

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Posted 2 years ago

“No good to me and bad”

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Posted 2 years ago

“Very unhappy with the product as it doesn’t stick to the cooker for proper security.”

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Posted 2 years ago

Hello, Thank you for your much-valued feedback. We are so sorry to hear of the issues you have experienced with your order. This is not the sort of experience we wish for our customers to have when shopping with us. Please could we ask for you to contact us at info@babysecurity.co.uk, with your order details so we can have this looked into further. Please do not hesitate to contact if we can be of any further assistance in the meantime. Many thanks, BabySecurity

Posted 2 years ago

“I have placed order on 14th of September and I still have not received my item. On website showing 2-3 days delivery time. After a week called them, they promised to chase it up and call me back. Nothing happened. Called after one more week and I was told that the supplier is OOS with that item which I ordered. I called supplier directly and they said that they have the item in stock!! I called baby security again and they kept telling me that supplier is OOS.. So it’s been almost 4 weeks - no news, no updates, no tracking information provided.. They don’t reply to emails. Over the phone they keep saying that they will check information and call me back - NOTHING! Very disappointed. Horrible customer service. Not enough information.”

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Posted 2 years ago

Dear Irma, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to info@babysecurity.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Posted 2 years ago

“The item is gone missing!, not delivered yet!.”

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Posted 2 years ago

Hello Rinoj, Thank you for your feedback! We have looked into this and can see that Hermes delivered the parcel on Saturday the 4th of September. On the tracking information; which has been sent through to you, it shows that this was delivered to your letterbox. If you wish to discuss this further, please contact us on info@babysecurity.co.uk Many thanks, BabySecurity

Posted 2 years ago

“The delivery was supposed to be two days and I'm already waiting for the tenth day and my order is still missing”

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Posted 2 years ago

Hi Slawomir, thank you for your review. We are sorry to hear about the issue with your order. Please contact our customer service team on info@babysecurity.co.uk Thanks, BabySecurity

Posted 2 years ago

“Wrong item (cheaper model) been sent. I had contact with you and one of your colleague ask me if I can send pictures of item whic has been sent mistakenly. I did what she wanted from me. But still waiting for response and you keep sending me advertise mail. Do I need to call you every day ? To get my refund or item which I paid for.”

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Posted 2 years ago

Good afternoon, we are sorry to hear about the issues with your order. I have checked with our customer service team who requested the images from yourself last week, however they have not been received. Can you please forward them onto info@babysecurity.co.uk and one of our advisors will look into getting this resolved for you as soon as possible. Thanks, BabySecurity

Posted 2 years ago

“Item not sent where I wanted it to”

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Posted 2 years ago

Hi, please get in touch with our customer service team via info@babysecurity.co.uk and someone will be able to assist you. Thanks, BabySecurity

Posted 2 years ago

“Really bad avoid at all costs”

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Posted 2 years ago

Hi Caitlin, thank you for the review. We're so sorry you feel this way. Please contact us at info@babysecurity.co.uk and we will attempt to resolve the issue. BabySecurity

Posted 2 years ago

BabySecurity is rated 4.6 based on 1,522 reviews