BabySecurity Reviews

Name: BabySecurity
Address: 24B, King Street Industrial Estate, Peterborough, Langtoft
Rating: 4.55

4.6 Rating 1,523 Reviews

88 %

of reviewers recommend BabySecurity

Company Reviews

Product Reviews

2,178

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Phone:

+44 1778 561086

Email:

info@babysecurity.co.uk

Location:

24B, King Street Industrial Estate, Peterborough
Langtoft
PE6 9NF

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BabySecurity 5 star review on 25th March 2024

Anonymous

BabySecurity 5 star review on 23rd May 2022

Anamaria

BabySecurity 5 star review on 18th May 2022

David

BabySecurity 5 star review on 20th February 2022

Gabriela

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am truly exhausted with the dealing i have had with Baby Security for the last month. From the double charging of orders via amazon to the delayed refund, the wrong item being sent. A replacement being of very poor quality ad not as described to me being asked to cover the charge of refund of said item. With no supervisor or manager being available to speak and no advise as to when they would be able to speak, This has caused a huge amount of stress and upset”

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Posted 7 years ago

“Website allows you to purchase something with a discount code they provide only to be called the next morning to be told there was actually an error and if you want the item youl need to pay an additional £64 - I followed the website instructions and used the code as directed so not my fault at all it allowed more of a discount as an error. Sales girl refused to honour the website price I’d payed for item so refunded me as I refused to pay additional money. Shocking service”

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Posted 7 years ago

“Ordered an item, received an email to say it had been dispatched. Only to have received an email a few days later informing me that it won't be back in stock following 2 weeks. Emailed following 2 weeks only to be told that I still had to wait a few more days. Would have much preferred to be informed that the item was not in stock at the time of placing the order.”

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Posted 8 years ago

“We bought two baby monitors from them, one of which was faulty, the other was not as described. Their returns policy says that they will not accept returns without first agreeing a Returns Authorisation Number. We requested such a number from them within the 14 days stipulated on their website but, 2 months later, we still haven't had a Returns Authorisation Number for them. They are no longer responding to our emails. Unacceptable service, and it looks from other on-line reviews as if other people have had similar experiences. We're stuck with two expensive baby monitors that we don't want. For reference, our order number was 213251”

Helpful Report

Posted 9 years ago

“Terrible customer service. I deliberately ordered from them as it said it would be W delivered within 3 days and I had a baby shower to attend. I then got an email from them saying that it’d be two weeks as it was out of stock. I expressed my dissatisfaction given the fact I bought it based on the delivery time stated upon purchase. I barely received an apology or acknowledgement of the error they had made; they just reiterated it’d be two weeks and I could get a refund if I wanted. I replied that there response was appalling but I’d have to stick with it as it would take time for the refund to come through. I suggested the response was poor and that they hadn’t offered any goodwill gesture - they responded bluntly saying they couldn’t have any compensation and said I could have the refund. They didn’t recognise a goodwill gesture as anything other than “compensation” which was I thought was incredible. I hadn’t wanted compensation. I wanted genuine acknowledgement of their mistake instead of blunt response and a generic message. Would never order from them again.”

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Posted 6 years ago

“Poor communication and over a month to deliver our baby monitor without any offer of compensation. I ordered from them to save a couple of pounds and wish that I hadn't!”

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Posted 8 years ago

“I ordered a pet gate and paid for next day delivery. Booked half day off to sign it delivery at between 1230-1330. The purchased gate did not delivered on time. I tracked it, I discovered it has been delivered at wrong address. I had to find out where is address from the delivery company as it will only re collected and delivered on Monday the week after purchased. I went to collect it from the wrong address, it did not fit my Audi TT coupe, therefore I had to hire a taxi to deliver it to my property. It cost me money to get the item. Baby security should pay for the item recollection and delivery to my home address rather I pay its delivery twice. I regret that I lost 1/2 day work earning and then paying for it to recollect to my home address.”

Helpful Report

Posted 8 years ago

“I ordered a safety playpen for my 6 month old. As soon as I opened the box I saw the playpen had rust, scratches and black marks. I emailed them straight away but got no response for 2 days. I then had to call and send photos before they would arrange collection. A week after collection i still did not have my refund. It was only done after I chased them. Despite being a damaged product they would not refund the original delivery charge as I had requested next day delivery. Being a company dealing with baby products you would expect a much higher quality control. Im now left paying delivery for a item I needed urgently never got to use . I would never use this company again.”

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Posted 9 years ago

“My order never arrived and I’ve had no reply from my queries and no refund”

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Posted 6 years ago

“These guys don't stock the best sellers. Things like the "Which? Best Buys" just don't appear in their range (e.g., car seats, I wanted the Kiddy Guardianfix Pro 2 1/2/3 car seat). Then, when you find what you want, the price is often significantly higher than John Lewis / Amazon / many other competing vendors. "Checking prices" isn't good enough, guys - you need to match or beat them. I won't be shopping here again.”

Helpful Report

Posted 9 years ago

“I have been constantly contacted by this company to review them which is quite ironic as when I contacted them following a faulty purchase they failed to respond to me!! I bought a Ewan the sheep which stopped working a week after use so I contacted the company to see if they could help......I am still awaiting a response 5 months later. I ended up purchasing another sheep from John Lewis.....at least they will address any faults.”

Helpful Report

Posted 9 years ago

“I ordered a car seat that was shown in stock and paid for next day delivery as I needed it urgently. Then I heard nothing and no car seat was despatched or delivered. When I asked where my order was I received a reply stating it was out of stock and would come next week. The item is still shown on the website as available for next day delivery. Honestly, the prices may appear good but pay the bit extra and go elsewhere. Would not recommend and wouldn’t use again. Update: The car seat did arrive, about three weeks late, and guess what... it was the wrong one which I had to send back. Ended up eventually getting a refund and ordering off Amazon.”

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Posted 6 years ago

“Paid for next day delivery and received item 2 weeks later, following numerous emails, still had to prompt for refund on the postage paid”

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Posted 8 years ago

“Ordered on a Saturday and paid extra for "Next Day Delivery" expecting therefore the item would arrive Tuesday. Received no dispatch updates so I made numerous phone calls to establish whereabouts, to be assured it would arrive. It didn't...it arrived on Wednesday (too late as we'd already left for holiday and needed the items). Disappointed.”

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Posted 7 years ago

“Item did not match what I ordered”

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Posted 5 years ago

“Total waste of time shop somewhere else lied to me several times you have been warned”

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Posted 6 years ago

“On recieving my product found it had a different connector to the one on my unit,emailed to inform babysecurity of this to find out what to do and recieved no reply.”

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Posted 8 years ago

“Bad experience and won't order from baby security again. They were falsely advertising a product online , which I ordered, received the incorrect item and then was told they don't actually have that item stocked. After much back and forth (they aren't easy to get hold of -'d being told I must have made it up and they don't advertise that product!!!) I was told sorr the returns out ! They offered some poor options to solve this and just generally bad customer service.”

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Posted 7 years ago

“It was suppose to be delivered in 3 days it has been over 10 days and still has not been delivered”

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Posted 7 years ago

“Extremely difficult and frustrating website to use when it comes to paying in monthly instalments ended up having to pay all at once”

Helpful Report

Posted 6 years ago

BabySecurity is rated 4.6 based on 1,523 reviews