BabySecurity Reviews

Name: BabySecurity
Address: 24B, King Street Industrial Estate, Peterborough, Langtoft
Rating: 4.55

4.6 Rating 1,522 Reviews

88 %

of reviewers recommend BabySecurity

Company Reviews

Product Reviews

2,178

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Phone:

+44 1778 561086

Email:

info@babysecurity.co.uk

Location:

24B, King Street Industrial Estate, Peterborough
Langtoft
PE6 9NF

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BabySecurity 5 star review on 25th March 2024

Anonymous

BabySecurity 5 star review on 23rd May 2022

Anamaria

BabySecurity 5 star review on 18th May 2022

David

BabySecurity 5 star review on 20th February 2022

Gabriela

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping cost changes after placing the order.”

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Posted 4 years ago

“Item did not match what I ordered”

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Posted 4 years ago

“Broke european law by holding my package hostage and charging postage fees after the money was already paid. Other then that the product is fine and works as advertised. I feel i was treated in a smug way. This sheer disregard of the law ensures that i will not make a purchase from here again.”

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Posted 4 years ago

“Wouldnt even give 1 star ! False advertising a car seat that doesnt even exist so sent me an alternative, now wont send me a returns address link to send back , so i cant get a refund ! Do not use this website they are happy to take your money but not happy to help with customer service , the live chat doesnt help as they just end the chat and cut you off”

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Posted 5 years ago

“Not very clear on when you would get your item. Says it's been dispatched but it hasn't been dispatched to you. No communication, and unable to track your item even though I have tried multiple times now unsuccessfully.”

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Posted 5 years ago

“I ordered a travel system and It said 2 /3 days delivery after getting confirmation saying my order was dispatched waited 4 days stil no order after emailing to find out what was happening I got told I won't get my pram til the middle of March very poor service”

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Posted 5 years ago

“My travel stair gate broke within a couple of days use. And having contacted company I have had little response. Waiting for me to forget I would suspect!”

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Posted 5 years ago

“I would like to make a complaint about a recent order and they way I have been spoken to by someone at your head office. I am utterly appalled! So I came across your company at the baby show. I had never heard of you before. We were interested in the Chico Magic ''Bundle 1'' it was £239 and come with two sheets and a night light. I am currently 9 months pregnant and we fixed our chico last night, only to find no night light or sheets. I called head office at 10.44am today 07/12/18, phone was answered by a Female. I explained what had happened and she advised that apparently I didn't tick the box for the bundle. Ok fair enough, however I explained that why would I pay the same price and not want the bundle? She was SO rude, her tone was patronizing and condescending. I expected a gesture of goodwill given that there was no price difference. To which she sniggered as if i was saying something so outrageous. For the same price I should have received x2 sheets and a night light. Over a tick box I shouldn't have been treated this way. Out of principle I said, I feel like returning the item as I do not feel this is acceptable, to which she again sniggered as if she couldn't care less. She was like 'fine, but you will have to pay £15 to return'. So she would rather loose out on £239 than provide someone with good customer service and honor them with the original offer that attracted me to your company in the first place. I am 9months pregnant and I do not expect to be treated this way or spoken to SO rudely. I have many pregnant friends at the moment and will be deterring them from buying from a company like Baby Security, who have no value for their customers or any intentions on helping them with any issues. Please advise how I can return this item, I would rather pay £15 to return than give my money to a company who has no value for their customers and at 9months pregnant I should not have been spoken to in this manner. Absolutely disgusting behavior. Your staff need retraining on customer service. Anyone reading this, steer clear. They will give you the sales talk to make you buy but if you have problems you are greeting by rude, undermanned and untrained staff.”

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Posted 5 years ago

“I was looking to order the Doona website and saw that baby security was doing a offer where you got a free bag. So I thought perfect I’ll order from them. I received the car seat in dune (beige) and the bag was the bright blue bag which matches the bright blue Doona car seat. I emailed the staff and asked to change the bag (as there selling the Doona bags in dune on there website) and they would not. Considering I am having a girl and how awful it’s going to look having a bright blue bag with a beige car seat? And then emailed asking to return it all and I’ll shop else where as shopping with them and getting the deal of the free bag was the whole reason I brought it off them. I am still waiting for a response and now being ignored. Especially spending nearly £300! For this car seat you can’t even get the bag that matches the car seat. Terrible! Would NEVER recommend or shop with them again.”

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Posted 5 years ago

“poor customer service experience when buying 2 prams such a delay in the delivery and no assistance from baby security. Very poor would not recommend.”

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Posted 5 years ago

“Total waste of time shop somewhere else lied to me several times you have been warned”

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Posted 5 years ago

“Terrible customer service. I deliberately ordered from them as it said it would be W delivered within 3 days and I had a baby shower to attend. I then got an email from them saying that it’d be two weeks as it was out of stock. I expressed my dissatisfaction given the fact I bought it based on the delivery time stated upon purchase. I barely received an apology or acknowledgement of the error they had made; they just reiterated it’d be two weeks and I could get a refund if I wanted. I replied that there response was appalling but I’d have to stick with it as it would take time for the refund to come through. I suggested the response was poor and that they hadn’t offered any goodwill gesture - they responded bluntly saying they couldn’t have any compensation and said I could have the refund. They didn’t recognise a goodwill gesture as anything other than “compensation” which was I thought was incredible. I hadn’t wanted compensation. I wanted genuine acknowledgement of their mistake instead of blunt response and a generic message. Would never order from them again.”

Helpful Report

Posted 5 years ago

“I ordered sheets to fit a Stokke cot. All 3 colours were listed as being in stock. After several days I had an email to say these weren’t in stock but would be in a week. I waited over 5 weeks, being told each time that I enquires that they a delivery was expected within a week. In the end I gave up and requested a refund, which was swiftly processed. These are the cheapest DKGlove sheets advertised so 2 months later I reordered them as they were again advertised as being in stock. The next day I got an email to say they weren’t in stock. When I questioned why they are shown as being in stock and sent screen shots showing that they’re all listed as being available I was told this is an issue with the website. I found it totally unacceptable and requested a refund immediately, which was quickly processed. I don’t think they can be trusted to deliver what you order, regardless of whether it’s listed as in stock, so it’s a frustrating experience.”

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Posted 5 years ago

“I ordered some items in August and I am still waiting for them to arrive! A few after the order was placed, I was emailed to say they were not in stock (not mentioned when making order) and would be in stock in 1-2 weeks, and asked if I wanted to change my order. 2 weeks was fine so I was happy to wait. 3 weeks later, having not received anything in the post and after not hearing anything from the company on whether items had arrived or not, I chased them up to be told there was still no date when they would arrive. I have now partially refunded the items that are still not in stock and am still awaiting the remainder items that were in stock. However, even this was not dispatched ‘immediately’ as I was told and yet again I had to chase this up! I asked for a voucher or some sort of compensation for my two month wait, but apparently the company does not deem it appropriate and clearly thinks a two month wait (plus! As I still haven’t received items) is acceptable! Avoid buying from here to save a few pounds and buy elsewhere where you will receive the items quickly and have decent customer service! UPDATE: I did not receive a refund for the last item that was sent out to me as stated in the response from company.”

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Posted 5 years ago

“Extremely difficult and frustrating website to use when it comes to paying in monthly instalments ended up having to pay all at once”

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Posted 5 years ago

“After almost 2 months of waiting I have yet to receive my baby monitor! I have called twice to enquire and was only told of a problem when I asked, the company failed to contact me and inform me that it would take so long to be ordered from a distributor. I suspect this company has low stock and advertises items it does not have, but fails to communicate this to customers! I have made a complaint and asked for discount and a follow up from management and this has not happened either. Extremely amateur customer service and I am considering notifying a customer rights group to help me resolve the situation. Would advise against using their services as a result”

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Posted 5 years ago

“Would never use again! Ordered a stair gate was never emailed to tell me it was out of stock. Now had to cancel my god daughter coming to stay for a holiday as not safe and have to wait 5 to 7 days for money to return to my PayPal account. Was offered another gate that was alot more money why would I pay more!!!”

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Posted 5 years ago

“Ordered pet stairgate which was advertised in stock and they took the money out of my credit card. I also paid £5.99 extra for next day delivery. I then received an email telling me it was out of stock but expected to be back in stock at the end of the week or early the following week. I contacted them the following week and they said it would be dispatched within 48 hours. 2 weeks later I am still waiting. Do not touch them with a bargepole”

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Posted 5 years ago

“My order never arrived and I’ve had no reply from my queries and no refund”

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Posted 5 years ago

“Babysecurity.co.uk is not a reputable site and they advertise stock they do not have in stock. Babysecurity.co.uk are poor communicators and i would avoid Babysecurity.co.uk at all costs! I read the bad reviews of Babysecurity.co.uk online and took a chance ordering and it was a huge mistake! Avoid Babysecurity.co.uk at all costs, don’t make the same mistake i did!”

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Posted 5 years ago

BabySecurity is rated 4.6 based on 1,522 reviews