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BabySecurity Reviews

4.6 Rating 1,522 Reviews

88 %

of reviewers recommend BabySecurity

Company Reviews

Product Reviews

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Phone:

+44 1778 561086

Email:

info@babysecurity.co.uk

Location:

24B, King Street Industrial Estate, Peterborough
Langtoft
PE6 9NF

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BabySecurity 5 star review on 25th March 2024

BabySecurity 5 star review on 25th March 2024

BabySecurity 5 star review on 25th March 2024

BabySecurity 5 star review on 25th March 2024

BabySecurity 5 star review on 23rd May 2022

BabySecurity 5 star review on 18th May 2022

BabySecurity 5 star review on 20th February 2022

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 blackout blinds & they were delivered 2 weeks ago. The blinds are a great concept however do not for the window properly therefore let too much light in and one has a tiny hole in the middle of it. I emailed you straight away as it appears I need to have consent from yourselves to send anything back and never heard back so a week later I emailed you again and still nothing! I'm not impressed and have blinds that are no use and I am £50 out of pocket! Will never use you again!!!!!”

Posted 3 years ago

“I don’t know why my order isn’t not coming please can you let me know what happened”

Posted 3 years ago

“hi we haven’t received the gates yet wondering how long will it be”

Posted 3 years ago

Hi Jacqueline, we're so sorry to hear that you haven't received your order yet. Please send your details to info@babysecurity.co.uk and we will look into this for you. BabySecurity

Posted 3 years ago

“Too narrow poor depth to corners”

Posted 3 years ago

Hello David, we are sorry to hear you were not satisfied with your product. If you would like to email us at info@babysecurity.co.uk we will be happy to assist you. BabySecurity

Posted 3 years ago

“Placed an order for a stair gate, at the time of writing this its been nearly a week (6days out of a 1-3 estimated delivery time) and still no sign of the stair gate.”

Posted 3 years ago

Hello Shaun, Sorry to hear there has been a delay with your order. If you could please send your order details to info@babysecurity.co.uk and we will be happy to help you with this. BabySecurity

Posted 3 years ago

“took long to check out. paypal checkout not working. hard to pay via card with 3 attempts”

Posted 3 years ago

Hi Mohammed, thank you for the review. We're so sorry to hear that you have had trouble ordering on our website. We will look into this to ensure it doesn't happen again. BabySecurity

Posted 3 years ago

“I haven’t even received my order from You!! You have taken the money out of my account and haven’t replied to my last 3 emails asking where my order is!! Terrible service. Took my money and didn’t even deliver the product!! So now I’m 50 pound down and no high chair for my baby. Still waiting for a response!”

Posted 3 years ago

“website kept crashing or taking along time to progress - i missed out on the 5% drop coupon because i gave up trying to order my item and then when the website seemed better i've missed out now.”

Posted 3 years ago

Hi Melanie, thank you for your review and we're really sorry that you've had issues shopping with us. We have been experiencing technical difficulties over the weekend. Our Customer Service team will be in touch with you to sort out the issues! BabySecurity

Posted 3 years ago

“I placed an order on 21st January, it’s been over a month and I still have not received it item. I sent an email to chase this up and did not receive a reply. Disgusting!”

Posted 3 years ago

“System would not let me change my order”

Posted 3 years ago

Hello Alisdair, sorry that the system would not let you modify your order. Please contact us at info@babysecurity.co.uk and we will be happy to help you! BabySecurity

Posted 3 years ago

“Recieved baby gate in damaged box. It looked OK until I tried to open and a spring shot off and door fell off. Baby security asked for photos but didn't say anything other than they were in discussion with manufacturer. No gate at the top of my stairs = no safety. Not impressed”

Posted 3 years ago

“Avoid this company. You take a risk of losing your money as Package undelivered. Won’t give us a refund or resend the goods so out of pocket. The person we spoke to was unwilling to help even though we have reported the package stolen to the police and the delivery company say it’s up to this company to resolve. Again Stay away. You take a risk of not getting what you order.”

Posted 3 years ago

“Still waiting on delivery. very disappointing - ordered over a week ago. struggled to get in touch with company to be handed my hermes tracking number (eventually) which has been pointless as hermes tracking still awaiting item from supplier! no i have misplaced the tracking number (send on chat and history not saved - not supplied at any other point to my email once order was placed/dispatched) and babysecurity not available weekends to provide. hermes wont do anything without it. was told 'couriers struggling and expect delays'. firstly i can order from amazon today and receive the item tomorrow so that excuse isnt good enough and secondly at no point was this stated by babysecurity when ordered and choosing delivery. and then i receive an email asking for review for an item i dont even have!”

Posted 3 years ago

“Absolute shambles of a company!!! We ordered a cot on the 14th December which showed as in stock on their website (it still does now which is a lie), we chose EU shipping at checkout as we live in Spain and it said 3-5 working days. We didn't hear anything from them so I contacted them on the live chat to be told the cot had been ordered in from the supplier and they were just waiting for it to arrive but it would now be there after Christmas. Quite annoying that we weren't informed of this but ok. I left it until after Xmas and then chased it up again to be told they were still waiting for the cot to arrive from Babymore, the supplier. I was sceptical at this point and felt I was being fobbed off so I contacted Babymore direct to find out if BabySecurity had even placed the order with them. Low and behold they hadn't. We then received an email from Charlotte at BabySecurity who said the cot had not been ordered in at all (this was now 11th Jan so almost a month after we had purchased) so basically they had been fobbing us off as I expected. Charlotte told us she was going order it herself and that it would be with them by the end of the week. Friday came again and we heard nothing from them so I called them to be told AGAIN the cot had not been ordered. They now said that the supplier would send the cot out directly to us (they told us that this was not possible originally with us being in Spain). The girl on the phone did not have a clue what was going on so I eventually cancelled the order for a refund. Complete waste of 5 weeks waiting for a cot that was never going to arrive. If it had been ordered when we actually placed the order it could have been here before Brexit as I now have to find another company to deliver this to Spain for me and will now incur export charges which is annoying as we ordered in plenty of time to have this delivered prior to 31st Dec!!! My baby is now due in 2 weeks and we do not have a cot and it is unlikely that we will get one in time, you have just added unnecessary stress to an already stressful time!! I struggle to see how this could of gone so wrong, you simply needed to order the cot from the UK supplier to be delivered at your warehouse then arrange for it to be sent to us. If there were any delays it is at least common courtesy to tell us as your customer rather than ignoring emails and live chat messages. The whole thing is a shambles and no one has any idea what they are doing. Like most of the other reviews, AVOID at all costs if you actually want your item to arrive!!!!”

Posted 3 years ago

“Poor service. Faulty product and waiting for a call back, it’s been 4 days. No reply to emails. Hassle”

Posted 3 years ago

“Would not recommend this company. A mistake was made on my end regarding the delivery postcode. I put in two different postcodes on the delivery by accident as I’ve currently just moved and included my old address and my new one. But instead of getting in contact with me to clarify the mistake like most companies would. They just decided to guess what the right postcode was and picked the wrong address. But when I was contacted by the currier the delivery address was my current address. After being sitting at home waiting for 3 days, I got into contact with the currier who told they’re was no delivery to my current address but there was one to my old address. They then told me to contact the supplier. The supplier made me aware of my mistake and said they’ll rectify the mistake and get back to me. 3 days had passed and I hadn’t heard from the currier or the supplier. So I’ve had to contact the supplier again who informed me that they can’t get in contact with the currier and they can’t do anything on their end. So now it’s been a week and some....since I ordered this saftey gate. I’m still no closer to having it or even knowing where it is for that matter. I asked if I could just cancel the order as this had become abit of a joke and I needed the safety gate a week ago. But was told this is not possible as the supplier does not have the item as its with the curries. So from this point forward I’ll just be using amazon as you just don’t encounter these silly problems.”

Posted 3 years ago

“Item was deliver promptly but developed a fault after just a few days. I contacted customer service and supplied photos as requested. I few days later i received an email from them to say "It’s not our problem, it isn't a faulty product"...! Apparently they could tell this from a photo! They have offered no help whatsoever. Unfortunately, beforehand i hadn't read the reviews about their customer service (or lack of) otherwise i would have ordered from elsewhere. Do yourself a favour and purchase from somewhere else. - You have been warned!”

Posted 3 years ago

“DO NOT USE!!!! Positive reviews on this website are bought! I have been send the wrong product, thats not even advertised on their website. I was send something completely different because they dont have what Ive ordered. Not only they have send me the wrong product but also box was opened, product touched and played with and box damaged beyond repair. They dont reply to emails, ignore you and now I dont know how to get my money back from this thieving company. Their items are falsely advertised which is against the law! company needs to be investigated!”

Posted 3 years ago

“Baby gate installation instructions state baby gate must be 15cm away from top step. This isn't possible for us and would not have bought baby gate if this was on the product description. I have emailed Baby Security twice and reached out on Twitter to arrange a refund and compensation for return delivery costs but no response received.”

Posted 3 years ago

“Terrible company. Took 6 months of constant chasing to receive the whole order. My baby arrived before the car seat! Customer service is disgusting, they will not contact you when they say they will and will flat out ignore your calls and emails. They said they had retrained staff but this made no difference. They blamed all delays on suppliers - read the others reviews! They sell products without having stock and are totally incompetent at getting the stock. Do not buy from this company unless you are desperate and they have all items in stock!”

Posted 4 years ago

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BabySecurity is rated 4.6 based on 1,522 reviews