“We took the full 1st year package for our baby and paid £2000 over the £149 that we had paid. They did the new born shoot, and after that they stopped all communications. They even did not bother to inform us that the reading studio (Henley) was shut. So now, we are no where. The second and the third shoot was not done, and I am not even getting replies when I asked for the refund. Horrible Horrible!!”
“Initially on my maternity shoot as I knew my baby’s arrival date I was told a date that would be ear marked for me for my baby’s newborn shoot. When I went to confirm after he was born this date hadn’t been saved. Finally after a couple of months we got our newborn shoot. The photographer was lovely however as he was 2months old she said he would be able to regulate his own temperature and so turned off the heat. With a stripped baby it wasn’t the best idea. He became congested after it and has had bronchitis (not saying it was definitely solely the reason but can’t help wonder if it attributed as we had been so careful otherwise). On shoot day our photographer mentioned we could get some pictures on wall art, we both agreed that’s not our style. When it came to the viewing I was unaware that I couldn’t obtain images unless I purchased the wall art for £395 each. These images admittedly were beautiful (they were what I’d asked for) however, when I asked to speak to the manager via phone to see if we could compromise and receive them digitally or print he told me no as I would only likely leave them in a drawer or delete off my phone when storage was full. I said that wasn’t my way but he told me it was likely as 90% do. I have photo books & email images/videos to an email address I’ve set up for my son. I am not one for sharing too much on social media. He told me his ethos and story as to why the business was set up and I understand this however I felt so hurt to see images of our family -specifically images I’d shown the photographer I wanted of our family to then be told you can’t have them unless you buy it on a block of wood. I wouldn’t have wasted mine or their time if I knew this was the case. I found The owner belittling on the phone and had to say I think we should end this call. I cried (which as a new mum I had only done once since giving birth) and I am not experiencing PND. Would I recommend - no. Please don’t be fooled like I was I wish I had read reviews on this site.”
“We went for our newborn photo shoot to day not only were the girls so friendly and helpful but they were so professional!
We had Kaylie Jasmine and Chels and they were absolutely lovely 🥰 I took my mum with me thinking I would need the help as having triplets is always a task trying to go out on my own 🙈 but if I went on my own I still would been okay as the girls were very attentive and gave us the help we needed 🥰❤️
The studio was very clean and very covid friendly!!! The girls wore masks the whole time and we were there from 10am till 5:30ish💙
I’m soo excited to see the finished photos and get them up around the House 🥰 thank you soo much to Kaylie, Brendan and the team at Ipswich ❤️❤️”
“Such an amazing shoot , everyone was so welcoming and kind such an amazing team and and amazing shoot , I felt so comfortable too ! , such a beautiful experience”
“Awful experience here. We were enamoured by our newborn shoot so we purchased the first year package at £2,500 to get all the photo's from all 4 shoots, but when we went back to view the little sitters images, the quality was not there at all. Lazy and uncaring work. We felt that once they had the money, they didn't have to bother anymore.”
“Amazing company, such friendly staff and the images just speak for them selves, They may not be cheap but these are memories i will cherish for ever, Thank you Baby Art”
“Please, do not buy into beautiful ads on social media, their flashy emails and texts! This is a scam! They will make you pay, and then they will put you through torture of humiliation, embarrassment and exhaustion. They know what they are doing - using the most vulnerable period in a family's life to manipulate and steal money. At first they are going to trick you with all possible marketing tactics to make you believe that you are losing the most precious opportunity to capture the moment in your life, because spaces are limited! Then, they will suddenly arrange time for you and you will get to know that they can work only for you even on weekend because you are so special.
I paid for my package, and then I was given the terms and conditions that said it was not refundable, and that they wouldn't provide digital files for free. I didn't agree to such terms, but it was too late, because they have taken money and disappeared. Do not pay a penny before knowing what you are paying for. Be prepared that this photoshoot's price is about 2000£. If you get to have it. And also, if you miss any session in your package they reserve the right to take your money and cancel the whole package. Why, you'd ask, because they estimate to rob you from every session for about 800-2000£. Simply because they don't deal with people without such a budget.
I am looking for the ways to sue this company. All the people in these reviews can get together and write a petition to submit to the court. We should NOT allow shameless people like this to use such a sacred time of family's life to make their profit this way.”
“It is a con you literally have to spend minimum of £395 for 5 images. They will put all your best photos in a different album which is only for canvas only. If you mention something like it’s your favourite outfit from his older brother or you brought something sentimental. They will take pictures of that and put it in the canvas category. Which one canvas is £349 which is a lot and can be cheaper else where. I’ve had friends go else where and they get to select their images from all of them”
“We recently went to Baby Art Aylesbury and Heni made us feel welcome straight away. A maternity photoshoot was not something I wanted to do but as it was part of the package, I decided to give it a shot. I felt so comfortable and I was speechless at how the photos turned out. Now coming to the newborn photoshoot, Heni took our son Jude into his arms and took great care of him, taking his time soothing and comforting him. When we came to view the pictures it was incredibly emotional. I will cherish these photos always and can’t thank you enough for the way Heni captured Jude, myself and my partner. What an amazing experience and precious memories to have!”
“From the moment we walked into baby art studios it was such a friendly service, our Photographer Heni was amazing, made us feel welcome, at ease the whole time if you didn't feel comfortable doing something he would change it, so far we have had our bump pics and newborn pics done and they are amazing!! We are so happy with them Heni done an amazing job with them! We can't wait to see him again for the sitters pics and cake smash. Would highly recommended.”
“What an amazing experience, from start to finish treated like royalty, reading some of these reviews is quite upsetting as i can honestly say we do not have a bad word to say, now don't get me wrong the pictures are not cheap, we received the booklet before the shoot along with the digital version of the book in our confirmation emails, and in fact we asked about pricing before booking and was sent the digital handbook in email, surley by seeing the quality of their work you can see its not cheap ? I've noticed a lot of the reviews was all based on price and how baby art have conned people from what i can see i think people were expecting too much for what their budget could handle may be ? anyway, Baby Art we love you and can't wait to continue our package with you, Don't let these people get you down you do an amazing job for those who are happy to pay for it. You get what you pay for in life.”
“I have never posted a review before. However, baby art have earned this right.
Do not use this company, their High pressure sales tactics could cost you £2000. Everything that has been said in these reviews is true. They manipulate you right from the beginning, their high pressure sales tactics will either make you pay or walk out. We were strong enough to walk, but I fear others might not!
If you do buy you will not see a cute photo on the wall, you will see your own mug shot, as you reflect and process the costs vs the quality. It is a con! The entire show has left me feeling very angry, and as read the other reviews it has made me feel very emotional. Heni made me feel worthless, I think he might have thought we couldn’t afford to pay £2000, offering us payment options! I am happy to agree we may have been naive, but I am not stupid and I am happy to accept our learning! Hopefully my post will help you learn from our mistake! Do not use this company!
PS:
To give you an example, we were shown a real of photos, when they finished we were asked to choose a package. I asked if I could see the photos again, I was told no, if I wanted to see the photos I would have to pay £1000! This is one example of their closing tactics!
I said I wanted to think about it, Heni said if I didn’t agree to pay he would delete the photos that night!
Delete away Heni - however, I hope this honest post has more shelf life!”
“We paid for a Maternity shoot, newborn, 6Month, 1 year and Hand casts.
( bump to baby package)
The company sent us various emails offering deals (7) in total.
Emails were back&fourth responses were quick and they even went to the extent to tell us baby names..
As soon as the money was transferred they stopped responding.
We’re now at 37 weeks and still no response. We’ve sent 3 emails & Facebook messages but still no response.
Yet still they’re posting Daily and still haven’t responded.”
“Had a photo shoot the other week (bump 2 baby) they didn't tell us the prices till after the shoot £395 for 5 photos is a rip off if I knew I that I wouldn't have even bothered.
They're out of the way and I thought it would be just one trip but no the first trip was them taking the photos the second trip is to look at the photos and told the price of them then the third trip is to pick up the complimentary photo so that's 6 journeys back and forth for one photo. Honestly keep your money don't give your hard earned cash to these robbers £395 for 5 photos is disgusting don't fall into the same trap”
“Wolves dressed as sheep.
All nice and charming when they think they can take a large some of money from you. As soon as they realise you cannot afford the overpriced packages the charming turns into sulking like a child. It's embarrassing.
Emotional blackmail is used if you can't afford the packages. Looking at photos of your newborn when you go back for the cheesy presentation with David telling you he will "immediately delete them" if you say the prices are too steep. But don't worry, you will still get low resolution (very low) images (just two ) of your choice and two tiny postcard size hard images. Do not buy Bump 2 Baby package. Give your money to a photographer that has moral ethics not these sharks.
However, if you have money to burn, cost is not a factor, enjoy hearing someone blow their own trumpet about how many awards they have, the celebrities they have worked with and you are happy with mediocre images then you will be extremely happy.”
“Experience from the start to when Matt phoned us up regarding the newborn photo shoot was second to non very professional and put our mind at ease. On the day of the photo shoot we were made to feel welcome. To get all 4 children smiling was a feat in it self all thanks to Dionne when at the photo shoot it was a relaxed no rushed photo shoot. Drinks and food was available. The props were out of this world. Really enjoyable experience. When we went to have a look at the photos 2 weeks later the photos were incredible. The slide show which Matt did us blew us away can’t thank him enough so much thought went into the slide show he put it together beautifully. We then went on to have a look at the signature photos after viewing the photos Matt left us to have a think which ones we would like after all they were all amazing so it was a hard choice we wanted to keep them all as they were that good. There was no pushy sales intact Matt helped us to get the best value package which before hand we went into the studio knowing how much we wanted to spend. We left the studio on cloud 9 was a great memorable day out. Shall be looking forward to seeing you guys in the future.”
“We bought the pump to baby package with the four shoots and the four photos, which was ideal for us. The photo shoot for the newborn was lengthy, but I thought the photographer was lovely, treated us really well, and thought we would get a good picture out of it. We had not received the booklet with the additional price packages before going to the shoot, We were given the booklet after the newborn shoot, wow I could not believe how expensive the photos were for the packages, I might as well buy myself props for my baby and take photos on my phone, I can’t believe they think people have that kind of money for photos, five digital images for £400!!! Other packages go up to £2000, are you crazy.
Obviously the packages and the additional costs were not for us as we are on a very restricted budget at the moment considering I’m on maternity leave. We went to view our photos, and were told about the additional packages, we politely explained that these packages were not in our budget and we were happy to just take the prints purchasing our original purchase. The photographer from that moment went from being so nice to us to rude and passive aggressive, I understand that a lot of that it goes into trying to upsell these packages but baby are need to understand that not everyone can afford these, and we shouldn’t be guilt tripped into buying these packages, it felt like some sleazy fake selling tactic. I felt upset, emotional, guilty and couldn’t believe how quickly the switch flipped abs how rude the photographer was to us, You could tell he thought we had wasted his time! Baby art should not sell the bump to baby package if there is such rudeness when you don’t buy additional prints. I wish we never got the photos to begin with and put our babies through the photo shoot. I would not recommend this company it’s such a rip-off and the staff are rude and fake!”
“Basically I agree with the other reviews you go for your photo shoot and you think you will get to select all the photos but your conned into buying wall art worth £349 as they don’t sell those images as prints. It’s a complete rip off the website has different prices compared to the catalog they send you. You only get the catalog after booking.”
“Worst company I have ever dealt with! Sold me a bump to baby package, and failed to inform me the studios were closed until it was too late for my bump shoot! Refused a refund! Still trying to claim back the £150 they have effectively stolen from me. No replies to emails, or calls. AVOID AVOID AVOID”
