Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 847 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

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“Absolutely recommend, great customer service, excellent products will be ordering another jacket soon!”

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Posted 2 years ago

“Good to business with. Excellent products and service.”

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Posted 2 years ago

“A great company. I purchased a set of therapeutic gloves, but they were too big. Contacted customer service through email they replied within an hour. Problem solved, gloves are great!”

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Posted 2 years ago

“I've been using the therapeutic sheet on a rehab horse consistently when being stalled and he seems less stiff in the mornings now!”

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Posted 2 years ago

“I go to Back on Track for anything dealing with arthritis or injuries for both my horse and myself. Even convinced my daughter, her boyfriend, his mom, and others and they (we) all love BOT products. I got blankets for my horses and dog and saw great improvement in their general well being.”

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Posted 2 years ago

“Absolutely the best socks I ever had. Highly recommended!!”

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Posted 2 years ago

“Excellent customer service. My original order was a size I requested for that was too large. They didn't ask for the item back just sent me a new pair no fees. The production is perfect and works really good on my wrists. Thank you!”

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Posted 2 years ago

“These fit perfectly and comfortably. My dog actually has bad stifles, but i bought these wraps thinking it might help keep her hock area less strained and they work. I have all the horse products and now these and a dog blanket. Love BOT.”

Back On Track USA 5 star review on 10th April 2023

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Posted 2 years ago

“Excellent service Quick delivery”

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Posted 2 years ago

“my helmet was delivered on time and your website was easy to use. I love my new helmet”

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Posted 3 years ago

“First of all, the ladies cotton long johns are fabulous. One of the four I?ve ordered had a material problem and Back on Track?s customer service resolved the issue instantly. Would give six stars if available.”

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Posted 3 years ago

“Wonderful customer service to help me get a knee brace that fits. They make it right!!!”

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Posted 3 years ago

“My horses and I love your products. The newer t-shirt is probably not going to cook me this summer, and is flattering. Thank you!”

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Posted 3 years ago

“It is a great product. It has helped my horses to stay calm.”

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Posted 3 years ago

“This coat warms up my dog's body, especially his fragile back hips, and works really well at keeping him from getting sore while exercising. I'm very pleased with it. Unfortunately, I've tried two different sizes, and still can't get the fit right. The coat slides down his neck and chest and then hangs too far over his butt, so he can't poop without me running in to adjust things. Even around the house, he seems a little uncomfortable in the coat, tending not to sit in his bed or lay on his side while wearing it. I wish there were a way to keep it in place better.”

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Posted 3 years ago

“My husband just got aback brace which was too small. You sent him a larger one and told us to donate the first one. Which we did. That was very nice of you. Thank you.”

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Posted 3 years ago

“Love your products”

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Posted 3 years ago

“Love what you as a brand are giving to the horse community. The products I bought have been amazing the fit is great as well as I see a difference in the comfort of my horse. Even though I had to return items I accidentally bought to many of the return process was flawless and hassle free! I couldn?t be happier with your products and I can?t wait for my next purchase! Thank you so much for quality, friendly, and healing products!”

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Posted 3 years ago

“Love all the Back on Track products! Amazing quality and so beneficial for my horses!”

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Posted 3 years ago

“Wish they would cover just a little more”

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Posted 3 years ago

Back On Track USA is rated 4.7 based on 847 reviews