Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 729 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 729 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my first set of your brushing boots two years ago at PADD, near Rambouillet. I have used them daily training my horse and this is my replacement set.”

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Posted 8 months ago

“As always very good quality. The fit is great”

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Posted 8 months ago

“Love the Back on Track Product but sometimes have don't get the products in Canada and have to use my sons address, place to order stuff...”

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Posted 8 months ago

“Back on Track customer service is amazing! They respond to you right away and get you what you need as well as keep you informed.”

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Posted 8 months ago

Hi Jessica, Thank you for your wonderful feedback. We hope you have a wonderful Holiday season :) Carly R.

Posted 8 months ago

“I ordered knee brace for my dog & it was wrong size. I was able to order the right size without returning the original one. They told me to donate it & gave me a store credit for the new one. Their customer service was exceptional & fast. I needed the brace right away because my dog has a knee problem & they called me immediately & super nice on the phone. I appreciate everything & highly recommend Back On Track! Thank you very much!”

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Posted 8 months ago

“FedEx made me a bit nuts, but we love the product. Praying the boots will help our dsld mare.”

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Posted 8 months ago

“Great warmup blanket - this is my second one. I use it all fall, winter and spring before and after riding. It definitely helps my horse’s back warm up prior to being ridden and helps her cool down slowly after exercise.”

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Posted 8 months ago

“I've used Back on Track before and it helped my dog recover of hind leg injury. So it's his front leg time. He walks alot better with this wrap. I tried another brand on Amazon. He made him limped more. I know Back on Track reduces inflammation that's the main reason I bought the product.”

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Posted 8 months ago

“All the products sold are of the highest quality and out perform any other products similar on the market today. Your customer service and return policy is very user friendly.”

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Posted 8 months ago

“These leggings are so incredibly comfortable! I got them a size bigger so I could wear them towards the end of my pregnancy to keep my lower back and legs feeling good all while staying comfy!”

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Posted 8 months ago

“Love this product - but more importantly, my dog loves this product! Seems to bring comfort and allows her to rest and relax completely. Well done, Back on Track USA!”

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Posted 8 months ago

“Love love love the BOT products. I bought one saddle pad to try on my gelding who tends to be very tight in his back and he went so well that I have purchased more. He already has a stable sheet and stable blanket from BOT and will slowly switch him over to whatever products I can get for him. I also use the products for myself and feel better everything I wear the clothing”

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Posted 8 months ago

Thank you for loving BoT. We look forward to helping you convert all your gelding's gear over to BoT!

Posted 8 months ago

“The products u make r amazing. I have used them since u frost started with just horse stuff. Now I wear the weltex clothes and just bought my first dog product.”

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Posted 8 months ago

“Love this product. The socks keep my feet warm, the ankle and calf brace are extremely more comfortable to wear especially compared to compression socks and relive the swelling in my leg.”

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Posted 8 months ago

“Great products, reasonable prices, quick delivery, easy to work with for returns or exchanges. Best of all, each item I've used has done a terrific job of reducing or eliminating muscle pain!”

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Posted 8 months ago

“I am amazed at the customer service responsiveness and going above and beyond to meet my needs. Prior to ordering a coat for my border collie, I waited less than a few hours to get feedback on the probable size and type of coat for my dog. And when I needed to return a coat due to sizing the responsiveness, courteous customer service and return process went above and beyond my expectations. The quality of the coat and of the crate pad and durability are fabulous I have not had time to comment on the ability of the coat to maintain my dogs’, muscle warmth at agility trials, but from all the experience, my friends have had I am sure I will have similar great results”

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Posted 8 months ago

We love hearing when we've achieved our goal of exceeding our customers' expectations!

Posted 8 months ago

“I can’t believe now much back on track truly helps my performance horses”

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Posted 8 months ago

“I use Back on Track products for my dogs, my horses, and myself ~ animals don’t lie, and I see the relief and improvement that the products provide! I tried products based on the success with my pups and ponies and find the same relief and comfort. Highly recommend, 5 stars!”

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Posted 8 months ago

“I love back on track products! They definitely keep inflammation minimized.”

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Posted 8 months ago

“Very good service”

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Posted 9 months ago

Back On Track USA is rated 4.7 based on 729 reviews