Back on Track USA Reviews

Name: Back on Track USA
Address: 350 Circle of Progress Dr, , Pottstown, 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 931 Reviews

91 %

of reviewers recommend Back on Track USA

4.7

Based on 931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back on Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back on Track USA 4 star review on 18th September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I experienced a little bit of a hiccup receiving my order when it disappeared and didn't arrive, but the Back on Track team were so kind, efficient and professional. They immediately resolved the issue and sent me a new set of wraps that were here super fast. It's such a breath of fresh air compared to other companies and I'll continue to order Back on Track to take care of my aging but still full of spirit gelding and keep him on the trails! Highly recommend!”

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Posted 1 year ago

Hi Ashley, We sincerely apologize for the delay in the delivery of your package. We understand how frustrating that can be. To keep our customers informed, we've updated our website to reflect issues with shipping via USPS and USPS Sure Post to the following: * USPS and USPS Sure Post have both proven to be unreliable. If certainty of delivery is necessary, we recommend UPS or FedEx. Additionally, we've sent you a private message with further details. Thank you for your understanding, and please accept our apologies for the inconvenience. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 year ago

“I have been a customer for over 10 years. Everything that I have ordered from Back on Track is fantastic. The quality of the products are top notch. The few times that I have had issues with sizing, the customer care team is takes care of it immediately They are phenomenal. I can't say enough great things about this company and their products.”

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Posted 1 year ago

Hi Amanda, Wow, thank you so much for the review! We are truly grateful that you have chosen our products over the past decade and that our customer service team has been able to resolve issues for you quickly and smoothly. Your kind words mean the world to us! Thanks again for sharing your experience! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 year ago

“Love this product”

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Posted 1 year ago

“The products are well made and they work.”

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Posted 1 year ago

Hi Patricia, Thank you for your kind review of our company and products! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 1 year ago

“The products for people are great”

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Posted 1 year ago

Thank you for your review. We are glad that you are happy with our people products! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 1 year ago

“Love your products.”

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Posted 1 year ago

Thank you for taking the time to review our company and for your kind words! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 1 year ago

“I have used these products for over a decade and love them for both myself and my horses. Some of the human clothing sizes are a bit non standard but they're coming out with more cuts so I hope to find pants that fit one day!”

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Posted 1 year ago

Hi Rene, Thank you for being a longtime supporter of our products. We appreciate your feedback on sizing and our product development team uses feedback like yours to update and redesign our product line. Thanks again for being apart of the BOT community! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 1 year ago

“I love my BoT products! I have and use a collection of horse products from hock wraps to quick wraps to sheets. As I have gotten older my collection has expanded to human products - knee braces and a wrist brace. I also have a scarf from way back when that I use for a variety of things.Everything holds up to frequent use.”

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Posted 1 year ago

Hi Martha, Thank you so much for your kind review of our company! We love hearing how our products have help support both humans and horses, as well as how the products continue to hold up to frequent use. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 year ago

“Great products. FAST shipping.”

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Posted 1 year ago

Jennifer, We appreciate you taking the time to review both our company and our products. Thank you! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 year ago

“Back on Track products are life changing. My senior dogs have really benefitted from the leg braces and coat. Customer service is great!”

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Posted 1 year ago

“Back on Track's Trauma Void helmets were well rated on Virginia Tech's study. The Lynx fits me well, I like helmets that have the dial fit and think it's great it comes with an extra liner. I bought the wrong size, returning it and getting the correct one was very easy and fast. I'm very happy with my helmet and Back on Track was great.”

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Posted 1 year ago

Hi Katherine, Thank you for your kind feedback! We're glad to hear the return process was smooth and that you are happy with your Lynx helmet. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 year ago

“Bought great breeches for half a price”

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Posted 1 year ago

“Love Back on Track! I have a halter that I use for my horse and decided to purchase a knee brace for myself after surgery. Can’t say enough about these products!”

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Posted 1 year ago

Thank you for your feedback. We appreciate your support!

Posted 1 year ago

“Love your products and your service! My OTTB greatly appreciates everything BOT I have used on him.”

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Posted 1 year ago

Thank you! We are very happy to hear that both you and your OTTB are fans of our products! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 year ago

“Love all of Back On Track's products. They really work. As I type this, I am wearing a knee brace on each knee, and a wrist brace on my left wrist. Between my husband and myself, we have almost all of the products made for humans. Also, the company itself has super great customer service. I mean, SUPER GREAT customer service!!”

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Posted 1 year ago

Hi Donna, Thank you so much for the amazing feedback! We're very grateful for your support! We are always happy when we hear that our products are making a real difference. Also, thank you for the shoutout to our customer service, we really appreciate that as well! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 year ago

“Long term user, awesome products all around.”

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Posted 1 year ago

Hi Jenn, Thank you for being a loyal supporter! Hearing that you find BOT products awesome all around means a lot to us! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 year ago

“Fast service with excelent products.”

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Posted 1 year ago

“The site is easy to navigate and my order came very quickly. I ordered the round bed and a small blanket for my 14 1/2 year old Shih Tzu and he loved them both right away.”

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Posted 1 year ago

Hi Diana, Thank you for your review. We are glad that your order arrived quickly and that your do loved both the Oval Dog Bed and the Mini Blanket! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 year ago

“Fabric really does stay cool! I’m really impressed!”

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Posted 1 year ago

“I’m recovering from a broken ankle and the ankle support is comfortable to wear at night.”

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Posted 1 year ago

Back on Track USA is rated 4.7 based on 931 reviews