Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 792 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 792 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality and came quickly.”

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Posted 1 year ago

“fast shipping and great custom service”

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Posted 1 year ago

“Great company. Perfect fast shipping !”

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Posted 1 year ago

“Excellent product quality that lasts!”

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Posted 1 year ago

“Jackets appear to be back to high quality! My old jackets are still kicking at 10 years! So hopefully these last the same!”

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Posted 1 year ago

“I have been dealing with lower back pain for 5 weeks and will be getting on a plane to fly to Italy for two weeks . I ordered the Air lower back brace and it is amazing, very comfortable and great support . I’m now feeling more confident about my upcoming adventure. Thank you Back On Track!! S. Jones”

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Posted 1 year ago

Hi Shelley, Thank you for your feedback! We are so happy to hear this. We hope you have a wonderful trip and safe travels on your upcoming adventure :) Carly R.

Posted 1 year ago

“These are excellent products - for both animals and people!”

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Posted 1 year ago

“My family, including of course our horses, are long-time, satisfied BoT customers.”

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Posted 1 year ago

We are so happy to hear you entire family (4-legged ones too) benefit from Back on Track ! Best, Carly R.

Posted 1 year ago

“Great experience!”

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Posted 1 year ago

“Their products work!!!”

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Posted 1 year ago

“I have an oval head, so most helmets (designed for a round head) do not fit me well. I decided to try an oval helmet and upgrade to MIPS. The helmet arrived quickly and it fits perfectly. No rocking. I am very pleased.”

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Posted 1 year ago

Hi Karen, We are so glad to hear how well your new helmet fits! Happy/safe riding! Carly R.

Posted 1 year ago

“Amazing service”

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Posted 1 year ago

“Fast shipping and we are already seeing results”

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Posted 1 year ago

“I love these products. I recently broke my elbow in a car accident, this elbow brace has allowed me to start to live my life normally again including showing my horses. I always recommend back on track to everyone.”

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Posted 1 year ago

“Quite a few Back on Track products in my house, human and canine!”

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Posted 1 year ago

“Great support!”

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Posted 1 year ago

“Absolutely thrilled with the saddle pad! Just beautiful and so good for our pony!”

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Posted 1 year ago

“Great durable products that work!”

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Posted 1 year ago

“I loved dog agility with my Aussies. We are semi-retired but the wear and tear on my knees and wrists bone was painful UNTIL I ordered the wrist and knee (with straps). Now, when I feel the ache I wear the wrist physio strap and knee brace and I swear the problem is resolved sometimes as fast as a few hours. I am 76 years old and discovering Back on Track has allowed me to stay active, without pain. I highly recommend”

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Posted 1 year ago

“Excellent service, speedy delivery, great product, perfect fit!”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 792 reviews