Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.68

4.7 Rating 745 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 745 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff at the event, Kentucky Horse Park April 25th, 2024. The lady at the table helped me order the dog coat since the booth didn't have them in stock and I still got a discount. I bought my GSD a Bark Therapeutic High Tail Dog Coat to keep her dry when it rains and for warmth during the cold months.”

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Posted 1 year ago

“Absolutely love it! My 12 year old lab has struggled with stiff hips and back. He is running and playing after he slept on the blanket for 3 days!”

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Posted 1 year ago

“The cool coats I bought for my dogs are amazing. Really great down here in Florida for keeping them cool outside”

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Posted 1 year ago

Dear Lucy,Thank you so much for your fantastic 5-star rating of Back On Track USA! We truly appreciate your kind feedback. Kathy M.

Posted 1 year ago

“This product is being used on rescued horses who have been severely injured and/or abused creating physical issues that will never go away. This product allows them to have quality care. Not just physically but mentally you can see improvement in the horse’s demeanor.”

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Posted 1 year ago

Dear Shari,Thank you so much for your phenomenal 5-star rating of Back On Track USA! We greatly appreciate your kind words and continued loyalty as a customer. Kathy M.

Posted 1 year ago

“A long time user of BackonTrack products our horses, dogs and people are outfitted and feeling the good vibes ! Recently purchased the Royal sheet in burgundy. The color is perfect and fits my FEI Arabian perfectly!”

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Posted 1 year ago

Dear Darcy,Thank you so much for your 5-star rating of Back On Track USA! We truly appreciate your loyalty as a long-time user of our products, and we're thrilled to hear that your horses, dogs, and people are all benefiting from the good vibes! Kathy M. Customer service

Posted 1 year ago

“It was a wonderful experience and all issues were resolved.”

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Posted 1 year ago

“I have used your products for years and will continue to use them for years. They are awesome. I use them for my dogs, horses, and myself, and I give them as presents to friends.”

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Posted 1 year ago

“i love my back on tracks!!! they fit amazing super lightweight and comfortable”

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Posted 1 year ago

“Always pleased with products, customer service and technology behind Back on Track. Thank you!”

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Posted 1 year ago

“Amazing product, use it frequently for myself and my horses, dogs and cats. Go know where without it!”

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Posted 1 year ago

“My horse and I like the new airflow back on track dressage pad I recently purchased. It is keeping his back comfortable when he is under saddle.”

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Posted 1 year ago

“Love the MIPS technology, fit and style of the Back on Track helmets as well as my BOT saddle pads and quarter sheet!”

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Posted 1 year ago

“They were absolutely phenomenal! I accidentally ordered the wrong size and the lady responded almost immediately and changed the size before they shipped it. She was very friendly and did a huge favor for me. The shipping and packaging was great and on time. Definitely will buy from them again!”

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Posted 1 year ago

“Excellent service. Received order in a few days.”

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Posted 1 year ago

“I have the therapeutic neck cover and the small blanket, and I just ordered the women's shirt and base layer. I sleep in the neck cover every night and it has helped a lot. I placed the small blanket under my hips because I was having pain there. Then I went on a major trip with tons of walking and am now wearing the new base layer and shirt to sleep in to aide in my recovery from all the muscle soreness. I love all the products and ordered my boyfriend the neck cover also. I will probably order more products.”

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Posted 1 year ago

“Finally bought one of their saddle pads, it’s become my favorite. My horse moves out very well in it.”

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Posted 1 year ago

“I love everything I have from Back on Track, from the saddle pads to the breeches. Great quality and customer service!”

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Posted 1 year ago

“Received updated emails on my order and they shipped so fast! Thank you!”

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Posted 1 year ago

“Love my knee brace, fits great. I talked my husband into purchasing the ankle brace.”

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Posted 1 year ago

“Back on Track is the only pad my trainer, who is specialized in equine message therapy, uses. Keeps my horses’ backs happy!”

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Posted 1 year ago

Dear Lindsey, Thank you so much for your fantastic 5-star rating of Back On Track USA! We truly appreciate your support and are thrilled to hear how satisfied you are with our products. It's great to know that Back on Track is the only pad your specialized trainer in equine massage therapy chooses. We take pride in creating high-quality products that help keep horses' backs happy and healthy. Your trust in our brand means the world to us. Thank you for the picture of your handsome guy wearing our pad! We look forward to continue serving you and your horses with our top-notch products. Warmest regards, Kathy M. Back On Track USA

Posted 1 year ago

Back On Track USA is rated 4.7 based on 745 reviews