Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 693 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Coat for my 14 yo dog has greatly improved his mobility”

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Posted 1 year ago

“Excellent products and very quick shipping time.”

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Posted 1 year ago

“Love these wraps and they look great”

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Posted 1 year ago

“Very easy shopping experience with good information for each product on the website. Fast shipping!!”

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Posted 1 year ago

“I love all everything I've ever gotten from Back on Track USA! I am hoping one day I can get a sponsorship from them!”

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Posted 1 year ago

“I love my front back on track but the back ones not so sure. I ordered them and have only had them on my horse confined to a stall for 4 months due to fractured elbow and due to the hanging part down low that I don't care for have had to take them off after couple hours she is walking on it. I bought small like my first ones so though would fasten tight enough but wish that part was hanging in the back. But I love the products.”

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Posted 1 year ago

“Good product, fast delivery !”

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Posted 1 year ago

“New therapeutic mini blanket is great! It is helping calm my daily aches and pains.”

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Posted 1 year ago

“I thoroughly enjoyed the personal attention I got while trying on and choosing my new Pardus helmet. The helmet was shipped promptly and was as expected; the staff at the horse world expo in Harrisburg PA was tip top. They were pleasant and efficient in the face of many customers with different needs and tastes. Quality products well presented. I will seek them out again.”

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Posted 1 year ago

Dear Nancy, Thank you so much for your amazing 5-star rating of Back On Track USA! We greatly appreciate your support. I Your kind words about the quality of our products and their presentation truly mean a lot to us. We strive to provide only the best for our customers, and your positive feedback reinforces our commitment to excellence. We look forward to serving you again in the future. Please don't hesitate to reach out if there is anything else we can assist you with. Best regards, Kathy M. Customer Service

Posted 1 year ago

“Back on Track is the most amazing company! I have loved and used their products for years. My dogs and horse love all of their products too!!”

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Posted 1 year ago

“I love the dog coat that we purchased at the Horse Expo in Harrisburg!! It arrived faster then what we expected. But am sad because we called the phone number on the business card we received to order more items. My husband left a message asking to be called back as we wanted to get the reduced price for the Horse Expo Show but received no call back. He called while the show was still going on to get the discount. :(”

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Posted 1 year ago

“Received prompt response to my order inquiry”

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Posted 1 year ago

“Everything I've tried, I've loved! I have rheumatoid arthritis, and their products make me feel better within a few minutes!”

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Posted 1 year ago

Dear Amy, Thank you so much for your outstanding 5-star rating of Back On Track USA! We greatly appreciate your support and are thrilled to hear that you've loved everything you've tried. It warms our hearts to know that our products have made a positive difference for you, especially in alleviating the discomfort caused by rheumatoid arthritis. We understand how important it is to find relief, and we are glad that our products have provided you with noticeable improvements within just a few minutes. Thank you once again for your kind words and support! Warm regards, [Your Name]

Posted 1 year ago

“The new Air Flow Exercise Boots are cooler on the legs and the rubber tabs on the end are AWESOME! Also I buy the white so they will be cooler when it gets really hot out. I also have the original Excercise Boots in white and they are really good also! Keeps my aged mare going:)”

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Posted 1 year ago

“I absolutely love my new helmet, the staff were very polite and helped me find the perfect one for me”

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Posted 1 year ago

“Easy ordering process. Quick delivery.”

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Posted 1 year ago

“Love the products!”

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Posted 1 year ago

“Back on Track products have been a huge asset for us. Our competition horses work hard. We use the quick wraps when traveling, the mesh sheets when stalled at a competition and the saddle pads to prevent soreness and stiffness. We are a big fan of the Back on Track products.”

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Posted 1 year ago

Dear Robyn, Thank you so much for taking the time to give Back On Track USA a glowing 5-star rating! We appreciate your support and are thrilled to hear that our products have been a huge asset for you. Your review truly encourages us to keep pushing the boundaries in providing superior products for all your equestrian needs. We are grateful for your loyalty as a customer and cannot thank you enough for being a big fan of the Back On Track products. Your satisfaction is our ultimate goal, and we will continue to strive to exceed your expectations. Thank you again for your kind words and positive feedback. We look forward to serving you in the future and ensuring that you and your horses stay on track. Warmest regards, Kathy M. Customer Service Back on Track USA

Posted 1 year ago

“Back on Track has made a huge difference for various horses in the barn”

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Posted 1 year ago

“amazing boots and make my horse feel amazing.”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 693 reviews