Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 693 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always really like the quality of the products. Very well made, priced reasonably aswell”

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Posted 1 year ago

“Easy to shop for online, quick delivery, performace boots fit my 14.3 pony perfectly. Bell boots were way too small and I am returning those for a larger size. All in all, a very positive experience for great quality products!!”

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Posted 1 year ago

“I bought my first Lynx helmet in 2019. February 19, 2024 I fell off and my helmeted head bounced twice. I heard two cracks as they hit. I was a bit dazed and a bit shaky so went to emergency for a head and neck ct scan and NO INJURY!!! Thank you Back on Track. Back in 2013 I fell and spent the night for observation because of loosing consciousness and then not being aware of what happen or where I was or what caused it for 6 hours. I was not wearing the Lynx back then. THANK YOU SO MUCH FOR AN AWESOME HELMET! I have my new one already.”

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Posted 1 year ago

“First off I want to say the Back on Track customer service is wonderful and top noch! I accidentally ordered the wrong size Royal Mesh sheet and matching neck cover. Customer Service made it very easy to return and reorder the correct size sheet and neck cover. I will say that they should change their website so that if you change the color on the page it doesn’t reset the size to the smallest size. The Royal mesh sheet and neck cover in navy are absolutely lovely and perfect for keeping my horse warm on slightly chilly days. It was perfect at WEC Ohio a week ago!! It will for sure be coming with us to all our horse shows!”

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Posted 1 year ago

“Back On Track keeps both me and my horses going on a daily basis. From overall comfort and wellbeing I know that Back On Track has my back!”

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Posted 1 year ago

“Back on Track is a wonderful product. They have eased arthritis pain in not only my horses but myself as well. I cannot recommend this company enough. They have something for everyone and every animal! They are amazing for pre and post warm ups or performance! Love love love them”

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Posted 1 year ago

“Great customer service and great products. I originally bought products for my horse and I can see the difference in him and feel the difference in our rides, he loves all of his Back on Track gear. Then I started buying products for myself, I cannot live without my back brace. Now, my dog has the mini blanket and she is OBSESSED. I tell everyone about Back on Track.”

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Posted 1 year ago

“Always great products that not only work but also withstand good use!”

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Posted 1 year ago

“I just received my package from back on track, and I am amazed by the amazing quality and fast shipping! I absolutely love the shirt! It fits great, and looks amazing! I got the cooling towel, and it has been so so helpful. I am very prone to overheating, and this towel is a great way for me to not get so hot. My pups won't stop fighting over who gets to sleep on the thereputic blanket. They love it so much! I am truly very impressed with this brand and recommend their products to anyone and everyone!”

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Posted 1 year ago

“BOT products are my favorite!”

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Posted 1 year ago

“I LOVE Back On Track and their Welltex technology!”

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Posted 1 year ago

“Every time I have a question regarding an item, they always respond quickly and are always helpful! Every item I have purchased over the years has been everything I thought it would be. The quality is always 100! And to make things better, the difference I’ve noticed in all my animals since starting to use BOT is huge!”

Back On Track USA 5 star review on 29th February 2024

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Posted 1 year ago

“I use the knee brace and the back brace. They both help me continue on with my life. I ride a horse and always wear the back brace.”

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Posted 1 year ago

“Works great, releaves pain. T-shirt is true to size. No need to order a size up.”

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Posted 1 year ago

“I have used BOT Western underpads for 12 years. Have not wanted to change on my main horse. My older ones were from an event award. So glad I tried that pad.”

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Posted 1 year ago

“I love Back on Track products!! They have helped my horses so much in their comfort and recovery. My current horse is rehabbing from kissing spine surgery, and I am excited to use BoT products to help in his rehab. Back on Track have incredible products for great prices!”

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Posted 1 year ago

Dear Max, Thank you so much for your outstanding 5-star rating of Back On Track USA! We truly appreciate your kind words and loyal support. At Back On Track, we are committed to providing incredible products at great prices, ensuring that our customers receive the best value for their money. Your satisfaction is our utmost priority, and we are grateful for your continued trust in our brand. We look forward to serving you with top-notch products and excellent customer service in the future. If you ever have any questions or need further assistance, please do not hesitate to reach out. Thank you once again for being a valued customer! Warm regards, Kathy M Customer Service Representative Back on Track USA

Posted 1 year ago

“I love all these products! They have tremendously helped my horses during there competition season! One of my favorite products is the liniment spray but I just can’t afford to get it every few months!”

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Posted 1 year ago

“Excellent products, quality workmanship with long lasting wear. Very good value.”

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Posted 1 year ago

“I struggled with finding the right glove size for my skinny hand with long fingers! I had to swap sizes three times and each time, they processed the swap easily!”

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Posted 1 year ago

Thank you so much for your outstanding 5-star rating and for taking the time to share your positive experience with Back On Track USA.

Posted 1 year ago

“Having only used the cinch once, I think it’s great! It’s very soft and my mare went really well in it. Can’t wait to ride in it more!”

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Posted 1 year ago

Dear Danielle, Thank you so much for giving Back On Track USA a 5-star rating! We look forward to serving you again. Best regards, Back On Track USA

Posted 1 year ago

Back On Track USA is rated 4.7 based on 693 reviews