Back on Track USA Reviews

Name: Back on Track USA
Address: 350 Circle of Progress Dr, , Pottstown, 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 875 Reviews

91 %

of reviewers recommend Back on Track USA

4.7

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back on Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back on Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Surprisingly effective according to our senior residents at Amaryllis Farm Equine Rescue. We battle arthritis and all sorts of ailments here and these products simply work!”

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Posted 1 year ago

“Back on Track is an amazing company! I have used several of their products over the years for my horse, my dog, and myself. Their items are high quality and truly do work.”

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Posted 1 year ago

“I fully admit that I am a Back on Track junkie! We just moved up to a king size bed and I HAD to have a BOT mattress pad for it (as we did for our queen size bed). I sleep so well on it and it does help regulate temperature.”

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Posted 1 year ago

“I love their products!”

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Posted 1 year ago

“Good, timely customer service”

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Posted 1 year ago

“I ordered a queen sized mattress pad for my sister for her birthday, prior to her telling me she bought herself a king sized bed for herself. We asked to exchange for a larger size. I purchased this during Black Friday at a discount. They refunded me the full price for the mattress pad, along with enough to cover the fully priced king size AND SHIPPING. Over the moon with the service here. Couldn’t be happier and I didn’t even get anything, besides great service and a happy sister. Thank you!!”

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Posted 1 year ago

“Exceptional customer service,”

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Posted 1 year ago

“I was looking for a winter riding glove, and one of my barnmates suggested the back on track gloves... and I tried hers after my hands were frozen...and indeed was "sold" at the prospect that I had found the answer...I ordered my own pairs and indeed they are magically how well they work”

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Posted 1 year ago

“Easy to order, fast shipping.”

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Posted 1 year ago

“It was shipped in a timly manner. I have not used it yet”

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Posted 1 year ago

“Love all your products!!”

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Posted 1 year ago

“Boots make a big difference!”

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Posted 1 year ago

“Very good customer service. Answered question immediately, courteous and friendly”

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Posted 1 year ago

“Got exactly what we ordered, prompt delivery even during the Christmas rush time.”

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Posted 1 year ago

“I like my other BOT products but have inly had this halter a few days. Right off the bat, the crown piece should be a break away!”

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Posted 1 year ago

Hi Julie, Thank you for your feedback! I will relay this to our Design Team. Happy Holidays, Carly R.

Posted 1 year ago

“I absolutely love Back on Track products!”

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Posted 1 year ago

“I love the quality of Back on Track products. I have the wraps and now a cooler and my husband ordered some gear for himself since I have convinced him of the benefits of the products.”

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Posted 1 year ago

“Back on track is the best for horses, humans or dogs!”

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Posted 1 year ago

“I have used Back on Track products for my three Labradors for many years....I am extremely pleased with the quality of the products, the mesh therapeutic coat, the cool coat, and the heavier coat. I noticed a significance difference when my one Labrador was injured, resulting in a spinal bleed. I used the bed liner and the bed as well for her during that time. She is one who does not like any coat, harness on her but she actually put her head down, wanting me to put the coat on.....I am a firm believer in the "magic" of all the Back on Track products.....Thank you....”

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Posted 1 year ago

“Honestly I am amazed on the differences I noticed after just one use! I could feel the difference especially in the legs it warmed them up just like it says it does! And took the swelling considerably down! 100/10 recommend I have since bought the whole set and will be buying more soon!!!”

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Posted 1 year ago

Back on Track USA is rated 4.7 based on 875 reviews