Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 693 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love BOT!!! Nothing else compares and the fabrics are amazing!! My horse loves everything.”

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Posted 1 year ago

“Amazing customer support! Well made product”

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Posted 1 year ago

We appreciate your positive feedback and your 5-star review!

Posted 1 year ago

“Everything way good and helpful. I will be order more from you on the future. Thank you.”

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Posted 1 year ago

“My daughter absolutely loved the helmet!”

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Posted 1 year ago

“As I navigate my equestrian journey, I find myself returning to purchase different BOT products and am pleasantly surprised by how well they work and the value for my money.”

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Posted 1 year ago

“I love everything I have purchased from Back on Track!”

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Posted 1 year ago

“Thank you Back on Track for your therapeutic bed… it wass delivered quickly and is so well made.”

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Posted 1 year ago

“I love Back on Track. I had issues with some of the things I ordered and returns were handled quickly. More than once. I very highly recommend BoT and their products.”

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Posted 1 year ago

“Absolutely love all my Back on Track products. Loving the look of the new saddle pad I got.”

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Posted 1 year ago

“Back on Track products are well made and last for years with a lot of daily use.”

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Posted 1 year ago

“Great company, great products! Very helpful in injury recovery.”

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Posted 1 year ago

“Love the back on track mesh sheet ! Great for hot days, or putting underneath a blanket. I also purchased a helmet that is my favorite! It's super light and fits the best any helmet ever has”

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Posted 1 year ago

“The Billie Socks are a wonderful pair of socks. They are thicker then the regular socks but not to thick to make a big difference in your shoes. I can ware them year round and my feet stay comfortable. I have high arches and one with arthritis which would give me pain with a tied shoes. Since wearing the socks the pain has gone away. I would recomend them.”

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Posted 1 year ago

“Great company to work with... easy and fast.”

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Posted 1 year ago

“Excellent product. Dreadful shipping price! More than $30 (lowest offered) for $39 wrap. Not heavy! Almost cancelled order over extreme shipping fee”

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Posted 1 year ago

Dear Carol, Thank you so much for taking the time to leave us a 5-star rating for Back On Track USA. We truly appreciate your support and are so happy to hear that you are satisfied with our product. We understand your concerns regarding the shipping price and we apologize for any inconvenience caused. Our shipping rates are determined by various factors including package weight, handling, and delivery services. Your feedback is valuable to us, and we will certainly take your comments into consideration as we strive to improve our services. We are grateful for your decision to proceed with the order, and we hope that the excellent quality of our wrap makes up for the shipping fee. Should you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing Back On Track USA. We value your business and look forward to serving you again in the future. Warmest regards, Back On Track USA Team

Posted 1 year ago

“I initially was introduced to Back On Track through horses and now use them for my dogs. They are a quality product that serves an important purpose.”

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Posted 1 year ago

“BOT makes a difference in how I feel. My dog has pep back in her step at 13 years old. My OTTB horse also has less tightness when I use BOT with him.”

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Posted 1 year ago

Dear Laurie, Thank you so much for your amazing 5-star rating of Back On Track USA. We truly appreciate your kind words and are thrilled to hear that our products have made a positive difference in how you, your horse and your dog feel. We design our products with the goal of improving the well-being of both humans and animals, so hearing success stories like yours is incredibly rewarding. Thank you again for your support and for taking the time to share your experience with us. We are always here to assist you with any further needs you may have. Warmest regards, Kathy M. Customer Service Back on Track USA

Posted 1 year ago

“Love all the BOT products!”

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Posted 1 year ago

“Easy to put on any piece of tack. Not too fluffy but nice padding. My horse seems to be more comfortable in his bridle now.”

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Posted 1 year ago

“These products are keeping my old girl moving & comfortable!”

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Posted 1 year ago

Thank you so much for your 5-star rating of Back On Track USA! We greatly appreciate your support and are thrilled to hear that our products are keeping your old girl moving and comfortable. Your satisfaction is our top priority, and we will continue to work hard to provide you and your furry friend with the best quality products.

Posted 1 year ago

Back On Track USA is rated 4.7 based on 693 reviews