Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 843 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 843 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing this review to express my thanks to the Back On Track Team that went out of their way to advise, solve my ordering problem and do it all in an efficient and quick manner. I appreciate their willingness to help, work together and produce an excellent product for a very satisfied customer. Well done!”

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Posted 1 year ago

Thank you for your wonderful review! Back On Track USA is always delighted to assist you.

Posted 1 year ago

“great customer service, immediate shipment and outstanding return policies”

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Posted 1 year ago

Thank you for taking the time to share your positive experience with our company. We greatly appreciate your feedback!

Posted 1 year ago

“By far my favorite company in the business! I purchased Polo Wraps, but all their products are just excelent, and what is even more present is their true intention to be great, as I have made a mistake in my order and the team solved my issue with the utmost respect and integrity. I would get all my gear from them!”

Back On Track USA 5 star review on 3rd February 2025

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Posted 1 year ago

Thank you Yael for your review. As always, we're here and happy to help. Michele S.

Posted 1 year ago

“Love these coats for my agility dogs!”

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Posted 1 year ago

“Have been wearing back on track support hose for years. The ones order were for husband. I wear a med when you get them in stock will order again”

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Posted 1 year ago

Hi Bobbie, We're delighted to hear that the Physio Nikki Socks have been serving you well over the years! Michele S. Customer Support Back On Track USA

Posted 1 year ago

“Great product. Always quick delivery.”

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Posted 1 year ago

“I have multiple BoT products for both humans and horses. My horse loves the Royal Mesh sheet and it makes a noticeable difference in his comfort and mobility especially when starting out. The quick wraps are wonderful! We used those for a tendon and hoof rehab. They’re great shipping boots also! As for the human products we use the knee, elbow, wrist and ankle braces when needed and I sleep with the Mika gloves. They have helped with the arthritis in my hands. Wonderful products, fair prices and great service. Even my husband raves about their products.”

Back On Track USA 5 star review on 29th January 2025

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Posted 1 year ago

“Company has a great customer service. They helped with sizing and amending the order very quickly.”

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Posted 1 year ago

“I ordered a nella dog jacket, it’s super cute. Very well made, the fit is a little big but my dog is very oddly proportioned lol. I’d recommend this product to anyone, this company seems to really care about their products as well as the animals getting to use them!”

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Posted 1 year ago

“I could not believe how relaxed Buddy got almost as soon as I put the jacket on him. Every time he gets stressed or seems stiff, I put it on. And he is immediately calm”

Back On Track USA 5 star review on 27th January 2025

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Posted 1 year ago

“I have many back on track products. All of my family uses them as well as all our animals. My only complaint is I recently ordered brushing boots and some of the stitching had not caught the Velcro. I reached out to customer service. Could not physically talk to anyone. Emailed and sent pictures but nothing resolved. Finally had to pay to have someone repair. Frustrating”

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Posted 1 year ago

“Great company fast delivery and response to questions”

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Posted 1 year ago

“Surprisingly effective according to our senior residents at Amaryllis Farm Equine Rescue. We battle arthritis and all sorts of ailments here and these products simply work!”

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Posted 1 year ago

“Back on Track is an amazing company! I have used several of their products over the years for my horse, my dog, and myself. Their items are high quality and truly do work.”

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Posted 1 year ago

“I fully admit that I am a Back on Track junkie! We just moved up to a king size bed and I HAD to have a BOT mattress pad for it (as we did for our queen size bed). I sleep so well on it and it does help regulate temperature.”

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Posted 1 year ago

“I love their products!”

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Posted 1 year ago

“Good, timely customer service”

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Posted 1 year ago

“I ordered a queen sized mattress pad for my sister for her birthday, prior to her telling me she bought herself a king sized bed for herself. We asked to exchange for a larger size. I purchased this during Black Friday at a discount. They refunded me the full price for the mattress pad, along with enough to cover the fully priced king size AND SHIPPING. Over the moon with the service here. Couldn’t be happier and I didn’t even get anything, besides great service and a happy sister. Thank you!!”

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Posted 1 year ago

“Exceptional customer service,”

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Posted 1 year ago

“I was looking for a winter riding glove, and one of my barnmates suggested the back on track gloves... and I tried hers after my hands were frozen...and indeed was "sold" at the prospect that I had found the answer...I ordered my own pairs and indeed they are magically how well they work”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 843 reviews