Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 792 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 792 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love BOT!!! Nothing else compares and the fabrics are amazing!! My horse loves everything.”

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Posted 1 year ago

“Amazing customer support! Well made product”

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Posted 1 year ago

We appreciate your positive feedback and your 5-star review!

Posted 1 year ago

“Everything way good and helpful. I will be order more from you on the future. Thank you.”

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Posted 1 year ago

“My daughter absolutely loved the helmet!”

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Posted 1 year ago

“Not happy with product size or fit. I love the horse products but not satisfied with this dog coat! I even reached out to check my size selection being correct and was assured it would be- NOT. Lace chest piece is not convenient!”

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Posted 1 year ago

“As I navigate my equestrian journey, I find myself returning to purchase different BOT products and am pleasantly surprised by how well they work and the value for my money.”

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Posted 1 year ago

“I love everything I have purchased from Back on Track!”

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Posted 1 year ago

“Thank you Back on Track for your therapeutic bed… it wass delivered quickly and is so well made.”

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Posted 1 year ago

“I love Back on Track. I had issues with some of the things I ordered and returns were handled quickly. More than once. I very highly recommend BoT and their products.”

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Posted 1 year ago

“I only have purchased 1 product but I have used others. I love the results that the sheets and blankets give.”

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Posted 1 year ago

“Absolutely love all my Back on Track products. Loving the look of the new saddle pad I got.”

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Posted 1 year ago

“Back on Track products are well made and last for years with a lot of daily use.”

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Posted 1 year ago

“2 small need to exchange!”

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Posted 1 year ago

“Great company, great products! Very helpful in injury recovery.”

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Posted 1 year ago

“Love the back on track mesh sheet ! Great for hot days, or putting underneath a blanket. I also purchased a helmet that is my favorite! It's super light and fits the best any helmet ever has”

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Posted 1 year ago

“The Billie Socks are a wonderful pair of socks. They are thicker then the regular socks but not to thick to make a big difference in your shoes. I can ware them year round and my feet stay comfortable. I have high arches and one with arthritis which would give me pain with a tied shoes. Since wearing the socks the pain has gone away. I would recomend them.”

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Posted 1 year ago

“First time buyer.”

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Posted 1 year ago

“The only issue I have is with the mobile experience. It doesn’t explain the order contains a pair. Otherwise all good.”

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Posted 1 year ago

“Great company to work with... easy and fast.”

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Posted 1 year ago

“I love back on track horse products.”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 792 reviews