“I submitted the below review out of frustration at not receiving a response. I eventually did speak with a CS rep. and learned that the photo on their website was very dated, and never actually depicted the seat they sell. They offered me a full refund.
I did not receive the "Zippy Seat" that you represented on your website. The seat I received does not have an important safety feature, a raised back.
I have sent two emails to you indicating this, and requesting an immediate replacement, but have not received any response.
I purchased your zipline last year and was pleased with both the product and the support I received. However, I am now wondering if my initial impression was wrong.”
“Great customer service. Very knowledgeable and offered great advice on which direction I should go with my purchase to achieve the most fun out of the kit for my kids.”
“I appreciate the vast amounts of quality safety equipment you provide. Unfortunately I’ve purchased pre package kits in the from other companies. None of which provide anything more then spring stop. As a father of four young children I can’t afford risking anything less then what you’ll have provided for us. Thank you from the Quint’s.”
“I made an order. No confirmation e mail/reciept. No tracking info.
Checked credit card today and yes $1,000 taken. Tried to check my order on web site and it said there was no order for my e mail address. Only proof I had was (luckily) I tooma screen shot of my order.
Then today (7 days later) my order arrives?!
I did get an e mail howere asking me to rate the company. So I obviously entered my e mail address correctly.”
“Great site with awesome products, good info and quality pictures. Some products I had simple questions about that I couldn't find answers to or a way to ask simple questions. Look forward to putting up the zipline next weekend!”
