Bags of Love Reviews

Name: Bags of Love
Rating: 3.03

3.0 Rating 70 Reviews

49 %

of reviewers recommend Bags of Love

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Metrics

3.0

Based on 70 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email

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Bags of Love 1 star review on 21st May 2025

APT

Bags of Love 5 star review on 29th August 2023

Karen

Bags of Love 5 star review on 25th June 2022

Average Blows Competitive Spirits Podcast

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We set up an online store just to use a custom glasses case product on this website. We had made a custom case for my mom as a gift a year ago. Everyone loved it and we wanted to sell them. The case had her name on top, and a print on bottom. So we reached out to Bags of Love via their online chat service to ensure that it was ok with them that we print & sell their products in this manner (which it was & we have screenshots of that convo), proceeded to set up the whole company, and then went to work creating tons of material for our store based on this glasses case. People would be able to customize it with their name on top, and choice of photos, etc. We got our first customer, which we were excited about. We received the case in the mail, and the print of her name was REALLY off center. We went back to the Bags of Love website, pulled up the design template mockup that we had filled in to order the product, and that design was perfectly centered. We contacted their customer service team with 2 photos (one of the actual case & how off it was printed, and one of the centered online design mockup). They informed us that this inconsistency with printing would continue to happen if we kept ordering products, and that centering would never be able to be guaranteed. They replaced this one order but notified us that they would not be doing so for future orders for our store, and that they didn’t want any future complaints. When we suggested that they state clearly on the glasses case page that there’s a margin of error in print, or that they can’t guarantee centering (which would’ve saved us all this trouble if we had known), they directed us to read the guidelines on the glasses case page, which we proceeded to re-read a second time and still found no information there regarding a warning about what we experienced. We’ve wasted money, time and effort that could’ve been avoided if they were more transparent on the product page. And we were surprised that it could get through their quality check as well without someone catching how off-center it was, didn’t give us a lot of confidence in their process. My husband and I are both graphic designers and we’ve worked with tons of different print shops for a wide variety of things - we’re used to reading print guidelines and working within specific parameters. This experience was a big disappointment as we followed their guidelines and still ended up with a faulty product, and no guarantee of improvement with regards to future products. We’ve since had to totally re-structure our business and it’s unfortunate how much time and energy we lost on this. Based on the experience we had, we don't feel that this company really cares very much about the concerns of people like us, nor are we convinced that they're doing everything they can to provide top quality products with transparent advertising. The product we ordered is not the product we received, and they clearly stated they wouldn't replace future faulty prints. The customer service responses that we got also felt like they were just dancing around the issue a bit instead of dealing with the root of the problem and admitting to fault. Hope this review saves someone else from having a bad experience like we did. Regards, Liza & Tim”

Helpful Report

Posted 5 years ago

“The trays we ordered to give as gifts, using a photo agency 3MB jpeg image of an old Peak District map exceeded our expectations. They were perfectly positioned, very clear and sharp, and with faithful colour. So we have bought more. Thank you so much.”

Bags of Love 5 star review on 20th November 2020

Helpful Report

Posted 5 years ago

“Your domain name suggests you are located in Canada, yet your billing process does not indicate that you ship from the UK. On top of shipping cost, I was charged for duty which I had not anticipated. Although your product is quite satisfactory, it was also rather pricey. I would likely think twice before making another purchase. Your domain name is misleading to buyers as to where you are located. Perhaps you can include in the billing process that shipments come from the UK.”

Helpful Report

Posted 5 years ago

“I ordered a blanket for my grandaughter with her horse on for her birthday it was absolutely lovely the colours were bright and the picture was clear she loves it and takes it everywhere now”

Helpful Report

Posted 5 years ago

“Do not get anything printed at this site! I had zippo lighter printed for my brother's birthday. The printing was terrible quality, had an awful blue outline around the image and looked like a 5 year old had done it. It cost £50 and they said they wouldn't refund it and would give me a £5 voucher to spend in the store. Needless to say I would have no use for that as I wouldn't dream of ever having anything printed here again.”

Helpful Report

Posted 6 years ago

“The masks adult size medium that we ordered don’t even fit my 11 year old son. The personalized images on the masks are very bad quality. For 60 dollars not what we expected. Theyre unwearable garbage and no exchange or refund is proposed.”

Bags of Love 1 star review on 1st September 2020

Helpful Report

Posted 6 years ago

“I had a canvas made of a wedding photo, taken by a professional photographer. I added text via Bags of Love’s platform on their website. The finished product was so dark, you can barely make out the image. The drop shadow on the text almost non-existent, making the text not legible beyond six feet The finished product looks NOTHING like the image I edited on their website. When brought to Bags of Love’s attention, this was their reply: I have forwarded the image and the concern to the production team for a review and received an update from them. “They have informed me that the design supplied was dark therefore the printed result is dark.” No offer to correct the problem, just an offer for me to re-purchase the same canvas at a 30% discount. Why on earth would I pay again (70%) for another canvas I can’t hang?! Anniversary present fail.”

Bags of Love 1 star review on 9th August 2020

Helpful Report

Posted 6 years ago

“well after ordering a photo print vest i looked on their website again for something else to buy as such good service is not the norm, and i wanted to make a repeat purchase. again i was very pleased with the handholding and assurances i got and they delivered again! quick and smile inducing result! well done and thanks, i won't supply pics as both purchases are photo gifts and i don't want my granddaughter's on here but believe me when i say they did great 2 thumbs up 👍🏾👍🏾”

Helpful Report

Posted 6 years ago

“The image is badly aligned missing (not half a cm) but 3 cm towards the the top of the image. The width of the curtain is longer at the bottom, until it gets to the middle and width becomes smaller and smaller eradicating the image and the alignment ignoring the image completely. the vertical lines do not marry up and extremely far apart. The hemming is missing and fraid in places. It's too embarrassing to put up. I paid £89.00 for it. I paid for another curtain so they could be seen together. Without the reprint it makes no sense. I have been robbed a £150.00 as these curtains can not be used in the event I have planned. I have sent pictures and I am being ignored. The company is quick to take money but not quick in resolving problems. Most companies would be apologetic and do a reprint straight away. But not these guys. 4 days of silent treatment I need the reprint curtain by the 3rd of August 2020. Why can't they own up to their mistake and rectify. If I ordered this in a shop face to face I would refuse to pay for this substandard product, I doubt that the shop would show me such a mess. They shouldn't have sent me out that fudged product. Apparently it had been quality checked? LOL. (I never use lol but its appropiate here) Their phone lines are also dead. Using covid-19 as an excuse for bad customer service. If you want to be robbed and left with a poo on your bed go with these guys.”

Helpful Report

Posted 6 years ago

“Ordered custom masks and was very please with quality and shipping time. I will be ordering more.”

Bags of Love 5 star review on 28th July 2020

Helpful Report

Posted 6 years ago

“AVOID THIS COMPANY!!!!!! I placed an order with screenshots that show it will be completed and dispatched within 24 hours. I even spoke with somebody via their chat and paid £8 to ensure next day delivery. The item has not arrived, it hasn't even been completed, and they refuse to provide an ETA Photobox are way more reliable, I just wanted to use an independent company, this has really backfires. Their service is terrible. Chats do not get answered unless it's regarding a sale not yet placed. Email responses provide no information.”

Helpful Report

Posted 6 years ago

“BEWARE OF THIS COMPANY I ordered these Photo blocks for Father’s Day Presents! I Paid extra for the fast postage (next day). There online system said the item were in stock . They took my payments. They emailed me saying they were out of stock. I replied straight away and no reply. I emailed them several Times and they ignored me. They put my order on hold . There was no way to change the order online . 4 days later they replied! I Paid extra for them to reorder my purchase, they promised the order would be with me yesterday or today . Nothing! I could of purchased the same items at a Tesco photo service for half the price! STAY AWAY! There scammers! There customer service is rubbish!”

Helpful Report

Posted 6 years ago

“We ordered a pillowslip for mums birthday. It arrived quickly, the images were better and brighter than I had anticipated. Very happy.”

Helpful Report

Posted 6 years ago

“Customer service was terrible. I placed an order and it was a larger item and they got back right away. When I went to purchase a smaller item, there was a glitch in the basket and I was overcharged for an item. I addressed it immediately in several weeks went by without a response or after I had reached out numerous times. I finally got a reply and they said they would look into it it has now been another two weeks and my credit card was charged and no response. I won’t order again!”

Helpful Report

Posted 6 years ago

“I complained about the poor quality of a some prints. The resolution had been signifcantly reduced and I was sent very low res grainy prints. Several emails backwards & forwards. They agreed to refund my order if I returned the prints to them, which I have done. (Note they offered this as well asking me to delete my other negative feedback). I have still not had the refund and they are not answering emails.”

Helpful Report

Posted 6 years ago

“Before you pay your order check the TOTAL amount FIRST....When I placed my order it wasn’t show the additional remote delivery which is way too much. I cancelled my order just few minutes after I saw the total amount I paid. According to their policy you can cancel your order with in 30 minutes after you place your order. But they obviously ignore my cancellation they get my money and still send the items. costumer service not very helpful.”

Helpful Report

Posted 6 years ago

“I cant even begin to tell you how much this photo pillow case meant, my friend is terminally ill and I cant see him at the moment because of lock down and its breaking my heart so I wanted to do something nice for him that was full of his friends , family and animals and you made this possible! I cried my eyes out when I saw how beautiful it was:) thankyou from the bottom of my heart X”

Helpful Report

Posted 6 years ago

“The actually pieces on the puzzle were great quality but the image was terrible, blurry, I'm a graphic designer and uploaded a beautiful high resolution image and the puzzle image was not acceptable and all I got was a runaround from the company.”

Helpful Report

Posted 6 years ago

“I order a beach towel and a flak with a personalized photo. The items were expensive but I wanted my husbands "boys trip" to be fun and festive with these two personalized items stowed away in his suitcase. The photo on the flask was faded out and hard to see, nothing at all like the image they showed when ordering the item. The beach towel had the opposite problem, it was way too dark and there were white splotches showing through. Very disappointed, neither item will be going on the trip.”

Helpful Report

Posted 6 years ago

“Had a problem. They dealt with it very promptly and professionally. Was made to feel at ease at all times.”

Helpful Report

Posted 7 years ago

Bags of Love is rated 3.0 based on 70 reviews