Banggood Reviews

4.4 Rating 8,043 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 8,043 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Banggood resolve customer queries?

Helpful Report

(1 week ago)

Greater than 34% of reviewers feedback is Banggood resolves customer queries in 2 - 3 hours.

Helpful Report

(1 week ago)

96.77%

Industry Average

“ Banggood is one of the very few vendors that have always provided excellent customer service. I have been buying products from Banggood for several years now and they are one of the 1st places I go when making a new purchase. ”

- Anonymous

“ I was told to contact customer service, but they have ignored my requests to withdraw. ”

- Silva

“ Ordered the Malahit DSP2 SDR Firmware 2.40 on 11/11/2024 via Bangood Expedited Shipping and was given an estimated delivery date range of 27/11/2024 to 4/12/2024. I was therefore amazed to receive it in the U.K. on 18/11/2024 a mere 7 days later, fantastic service from Banggood and courier, well done 👍. ”

- Anonymous

Banggood Reviews

Customer Service - Good