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Bar Stool Co. Reviews

1.4 Rating 109 Reviews

0 %

of reviewers recommend Bar Stool Co.

Company Reviews

1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

1-888-472-1815

Email:

support@barstoolco.com

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Bar Stool Co. 2 star review on 22nd May 2018

Bar Stool Co. 3 star review on 7th May 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 4 barstools, which were marked as in stock. No response after paying over $650, then customer services contacted us saying the stools would not be in stock for 6 months, and offered a refund. however, that was 2 weeks ago and still haven't received the stools and customer services have stopped answering all calls. Total scam.”

Posted 5 years ago

“TERRIBLE! I placed my order on January 1. It has now been one month. I have tried to contact the company over 10 times to no avail. No one answers the phone or replies to email contact. DO NOT use this company. Ridiculous.”

Posted 5 years ago

“While the web site looks nice, the products are undependable and the service even worse. I ordered in August and received a damaged product, which BarstoolCo.com offered to replace, rightly. Months and months later with excuses and no communication, they just said they weren't sending it. I'm stuck with an incomplete set and a partial refund, but can't return the items I no longer need because...I'll never be able to get a complete set. I never would have agreed to their proposed resolution if I'd known it would go this way - I would have just returned it all immediately. Buyer beware...”

Posted 5 years ago

“I wish I read more of these reviews. It was really the timeliness and lack of professionalism with my order. No one could tell when it was going to be shipped. at one point they told me I may receive it the following day or in 3 weeks. I would have been patient if they would have follow through with calling you back or if they were honest about why it was taking to long. I ultimately was forced to cancel my order after 20 days of wait for it to be shipped. It was an in stock item. And all a shame as i really loved the table.”

Posted 5 years ago

“Horrible experience. I ordered a table on December 1 2018 and it was supposed to ship on 12/18/18. I have yet to receive the table and every single time I call I either wait on the line for hours with no contact or get through to a guy who tells me that it should be shipped in 24 hrs and that I will be getting the shipping confirmation sent and a personal update from him- which never happens. I have yet to receive the shipping information and this has been the worst experience. Do not use this company.”

Posted 5 years ago

“I ordered a table 6 weeks ago. They charged me immediately. 2 weeks after order i was told table would be shipping within the week. After more phone calls and several emails (they will check with shipping; should come soon)I still have not received it and am cancelling order. Fed up”

Posted 5 years ago

“Ordered a table asked them to leave at home without being there, Did not do this, table was then re-delivered after a week and of course it was damaged. Filled out a replacement form on there website and called to make sure they received and they stated the did. Waited another 10 days and called again after sending 3 emails with no response and was told the replacement request did not go through. 40 days and still no table.”

Posted 5 years ago

“I ordered dining chairs almost a month ago, I'm waiting for an update for my shipment since a week now. Before that, the chairs weren't in stock (it wasn't explained in the product description that it was a back order).... I just sent an email to cancel my order and have a full refund. Unprofessional, unacceptable!”

Posted 5 years ago

“I ordered four chairs that were in-stock on September 8th, 2018. I have yet to receive the chairs. The money was immediately taken out of my account upon purchase without shipping information.”

Posted 5 years ago

Good afternoon, Thank you again for your order. Your order has been shipped, and the tracking information was sent to your email address. We apologize if this got trapped up somewhere, or perhaps went to your spam folder. Below is a link to track your shipment. https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=773243889043&action=track Please feel free to contact us for any further assistance!

Posted 5 years ago

“I love the 4 chairs that arrived so far however 1 arrived broken. I also ordered 8 and still waiting for the other 4 after being promised they are on their way and it was a shipment error. I know my table is on back order however after 1.5 months, I STILL have not received any information other than (a couple weeks) after I called. I have inquired by email to the support email address on the status of my broken chair replacement. I sent pictures twice now. I have also sent 4 inquiries over the last 2 weeks with NO RESPONSE. I work in customer service and would NEVER treat any customer with this kind of neglect. I found the same products from other websites so I’m about to cancel and start over with another company that seems to want my business. Not happy”

Posted 5 years ago

Hi, Thank you for your order and feedback. Please accept our sincerest apologies for the issues you are having. We haven't had any issues with our support software or phone lines lately, so please call us at 888-472-1815 or email us at support@barstoolco.com, and we will be happy to help you.

Posted 5 years ago

“I ordered an NFL stool on August 6th for $154.99. Order number 1996250. I received notice that it was back ordered and will ship in 2-3 weeks. I heard nothing for almost 3 weeks. I called, emailed, chatted and was promised it would be over nighted to me on Monday September 10th. I still received nothing. I called multiple times with no answer. I emailed with no answer. I chatted with no answer. At this point I am out $154.99 since August 6th. I have been given no information on if and when it will be shipped. This is extremely unprofessional. I really don't know why I am wasting my time filling this rating out. I'm sure I won't get any response from this either.”

Posted 5 years ago

Hello, Thank you again for your order! Please accept our sincerest apologies for the issues you've had with getting in touch with us -- we have recently had some issues with our support software, however, your order has already been shipped and is on the way. Below is a link to track your shipment. If you have any further questions, please feel free to contact us! https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1Z45E76V0340303268 - Bar Stool Co. Support

Posted 5 years ago

“Will rate better once I get my bar stool that was ordered but never received because it went to someone else in another town.”

Posted 5 years ago

Hello, Please accept our sincerest apologies for the error in shipment. We have reshipped your order. You should have received an email with new tracking information. Please do not hesitate to contact us for any further assistance. Kind Regards, Bar Stool Co. Support

Posted 5 years ago

“Still awaiting delivery after a week and no delivery updates”

Posted 5 years ago

“Just received the chairs two days ago.. Item was damaged upon delivery. Much smaller than I was expecting”

Posted 5 years ago

Hello, Thank you again for your order! Please accept our sincerest apologies for the condition of the item you received. We would be happy to send a replacement or issue a full refund right away. Please give us a call or send us an email -- we will be happy to get this resolved for you. support@barstoolco.com 1-888-472-1815

Posted 5 years ago

“Product was ordered on line promised quick delivery, but three days later was told items out of stock. Payament was taken, yet it took almost 8 weeks to get. I had to continually follow up. If you odnt have the item don’t take money for product. When I asked about a credit I was told my order would go to the back of the line and I may not get items. Not sure, but this felt a bit slimy I was days away from contacting my credit card for a refund.”

Posted 5 years ago

“The chairs still have not arrived!”

Posted 5 years ago

“Terribly inefficient customer service. Would never recommend”

Posted 5 years ago

“I placed an order on June 6th. I tried to track it but there was no ship date or expected ship date listed. So I tried to call and I got an answering machine. I left my information, order number and asked for a return call. Nothing. I called back, did the same thing. Nothing. So I went online (as they say to do in the message) for an online chat. Waited 35 minutes and got no one on the chat. I emailed asking for some information. No reply email. I called again and left another message. Nothing. THEN I get an email saying that my order has been cancelled because they were out of stock. They didn't mention anything about returning my messages or my emails. VERY poor and frustrating experience to say the least.”

Posted 5 years ago

“This was the worst online shopping experience. I placed an order for a table on 5/28. After constant follow up asking when the table would ship, I was finally given a tracking number on 6/6 however it wasn't actually shipped. As of 6/14 it still hasn't shipped and I finally had to give up and cancel my order. Now I have to wait up to 10 business days to get my money back. I have serious concerns if this is a legitimate business. If you are hoping to have a piece of furniture within 3 weeks of ordering, this isn't the website for you.”

Posted 5 years ago

“The stools arrived on time but they were scratched and already tarnished also they weren't very sturdy. I am calling to return them and no return call has been made and they have not answered. Also there is a return fee which I'm not happy about given that they were damaged”

Posted 5 years ago

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Bar Stool Co. is rated 1.4 based on 109 reviews