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Bar Stool Co. Reviews

1.4 Rating 109 Reviews

0 %

of reviewers recommend Bar Stool Co.

Company Reviews

1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

1-888-472-1815

Email:

support@barstoolco.com

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Bar Stool Co. 2 star review on 22nd May 2018

Bar Stool Co. 3 star review on 7th May 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is the worst online company to order anything from. I ordered a table from them close to a month ago. They are extremely dishonest, kept telling me that they would either ship the table in 24 hrs or refund my money. They are not to be trusted. I had to file a dispute with my credit card company to get my money back.”

Posted 5 years ago

“You’re customer service is horrible. Automated answers. No follow through. I’ve emailed and had to REMIND your employees to call and have the manufacturer send the chairs. In stock and ships with in 3-5 days is a lie. It’s been over a month and I’m STILL waiting for an in stock order. No emails with an explanation. Very poor response. Called and email countless times. Two different orders. Two screw ups. Too bad because the chairs are fantastic.”

Posted 5 years ago

“Very disappointed with this company. It took over 4 months to receive my product. I left multiple messages no responses. Over last month I emailed multiple times. No response. It wasn’t until my credit card contested the charge did I hear something.”

Posted 5 years ago

“The screws to hold the legs on will not tighten I’m not happy with the chairs now on the 2nd chair I’m missing the 2 front legs letter E what the heck please send me them ASAP”

Posted 5 years ago

Hi Bruce, Thank you again for your order! We are sorry to hear about the issues you are having with your chairs. If you could please call 888-472-1815 or send an email to support@barstoolco.com, we will be happy to send you replacements right away! We look forward to hearing from you! - Bar Stool Co. Support

Posted 5 years ago

“I ordered a table on Bar Stool Co. and used their chat feature to check that the table is in stock and would ship within 2-3 days as advertised because I needed the table in time for an event. Representative confirmed it was in stock and would in fact ship within 2-3 days and even helped to price match for me - all is great and I placed the order on April 27, 2018. Fast forward a few days, I get a shipping confirmation an April 30. I track the shipment and am completely surprised that the estimated arrival date is May 18, 2018. I am absolutely livid. I reach out to a customer representative again and she confirms that it is "taking longer than usual" although it did ship within 2-3 days as advertised. She said that typically it arrives much earlier than the estimated shipping date. So I ask her when it will arrive. She tells me she emailed their shipping company and they will email me. I've heard nothing since. If you want to never know when your furniture will actually arrive, this company is for you! I will NEVER buy here again.”

Posted 5 years ago

“I received only 2 out of 10 chairs, even though the shipment said all 10 were going to arrive. I called and emailed customer service over the weekend and no response, and still no response so far on Monday . Don’t go with this company!!”

Posted 5 years ago

“Not responsive customer service. My items were never shipped.”

Posted 6 years ago

“I ordered an ottoman twelve days ago and they STILL have yet to ship it. I called them yesterday and received an email back stating they will ship it today well they havent! NEVER PURCHASING FROM HERE AGAIN!!! What a joke of a company.”

Posted 6 years ago

“I am livid. I ordered these chairs from Bar Stool Co. because it was $10 less expensive than other competitors online. I regret this decision greatly. I placed the order on 4.2.18. I was sent an email confirming my order. 6 days later I check to see where in the process my order is and it says preparing for shipment. I give them a call and some lady answers and I ask her if there's any reason as to why my order hasn't shipped yet. She takes down my information stating she can't reach the warehouse and they will call me back. 2 days later, of course not receiving any phone calls, I call again. The same lady answers and again I ask her what the problem is. She again takes down my information and says I'll get a call back. 2 days later again I call and fed up with this, I say just cancel my order. She says she cannot cancel but will let "them" know that I'd like to cancel. Not thinking this message would go anywhere I replied to my order email stating that I'd like to cancel my order. Here "Dylan" replies to me saying how sorry he is and that he can expedite my shipment for 2 day shipping at no extra charge. I say if I can get it in 2 business days I won't cancel. He then tells me my order will be shipped that day and I will recieve a confirmation email. The FOLLOWING day I receive an email saying the package has shipped and will be due in 1 week's time, not 2 days as we had discussed. Again, I reach out to "Dylan" to point this out. He apologizes and says he called FedEx and updated it so it will be delivered in 2 days. 11 days after placing my order it finally gets shipped. But guess when my package arrives...1 week later. So finally I have my chairs and as I look at one of the packages I notice the box is pretty beat up. So I open up the box and sure enough one of the legs is broken in half. I've reached out to modway for a replacement and we'll see what they say. To top this off the chairs aren't grey but have a green tint to them. This has been my worst online shopping experience to date. I've attached pictures of my correspondence and the broken chair.”

Posted 6 years ago

“Just like some of the other reviews. I am stuck waiting for a table that is somehow lost in shipping. I have to reach out to this company constantly. I asked for a refund and hope that process isn't as bad as my whole experience has been. I know the prices are cheap but I would pay double to get better customer service and my actual table.”

Posted 6 years ago

“I'd give this company zero stars if I could. First off, I was told when I ordered that my chairs WERE in stock. ONE WEEK later, I get an e-mail that my chairs are back-ordered and this is ONLY after I had followed up on my tracking info which said "preparing to ship" for a week. I made several attempts after that at contacting the company, to no avail. Ok, they did e-mail me back saying we will update your tracking info and follow up (NOT!). My original phone call was never returned to this day; my e-mails continue to go unanswered for any information and now the tracking information doesn't work to allow me to even track my order. I called last week and the poor operator said, "I can't help you, I'm only an answering service". What type of company doesn't have employees or service consultants that can actually help you? I want to cancel my order immediately and want a full refund. The Better Business Bureau is my next stop. This is utterly ridiculous. I did see this same type of review below so I'm happy to at least know I'm not the only one receiving this treatment. Absolutely horrible experience! I have never dealt with such poor customer care and communication. We all know things happen and there are always late shipments, etc. but have a little respect for your customers and at the very least, acknowledge them and update the status every once and a while. I will never order from this company again.”

Posted 6 years ago

“The screws are too long on the front legs and u cannot screw them in to hold the chairs. Have called twice with no reply!!”

Posted 6 years ago

Hello, Thank you for your feedback. Unfortunately, it appears you tried to reach us during non-business hours. We spoke today, March 5th, and have your replacement legs on their way to you. Please do not hesitate to contact us at 888-472-1815 for any further assistance. Kind Regards, Bar Stool Co. Support

Posted 6 years ago

“Ordered 6 bar stools 10/30. Contacted company 10/31, 11/1, 12/5, 12/6, 12/7, 12/14, 12/15, 12/19, 12/28, 1/7 (via chat message) and today. Please process a complete refund for #1992476 - never received the 6 bar stools I ordered and purchased in October. Also, please confirm you received this message.”

Posted 6 years ago

Hello, Thank you for your order and feedback. We apologize for the long delay with your order. We have cancelled your order and issued a full refund as of 1/18/18. We are sorry we were unable to fulfill your order at this time. If you are able to find something else you like on our website, please contact us at 1-888-472-1815 and we will be happy to offer you a discount for all the troubles! Please feel free to contact us for anything else. Kind Regards, Bar Stool Co.

Posted 6 years ago

“I placed an order on December 6th for a set of barstools, before placing the order I spoke with a representative from Bar Stool Co and they assured me they would arrive before Christmas. Long story short, they did not instead arrived on the 29th. They blamed the shipping company they contract with and did not take ownership of their misleading ways. I will not use this company again!”

Posted 6 years ago

“Beware this is a fraudulent company. Never received the order and they can never tell you anything. Can not get through them by phone only live chat where they tell you a bunch of lies. Steer clear of this company.”

Posted 6 years ago

“I still have yet to receive my purchase”

Posted 6 years ago

“Ordered 2 bar stools over 2 weeks ago. Haven't received the stools nor have I received any status update. I have sent 3 emails and left 2 different messages and received no response! Customer service is a joke. I have called all different times of the day and no one answers the phone.”

Posted 8 years ago

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Bar Stool Co. is rated 1.4 based on 109 reviews