Bare Reviews

Name: Bare
Address: 1, Macquarie Place, 1, Macquarie Place, Sydney
Rating: 4.93

4.9 Rating 1,890 Reviews

99 %

of reviewers recommend Bare

Company Reviews

Metrics

4.9

Based on 1,890 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Tracey

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I found all of your people great to deal with, from the person who answered the phone to the person who delivered the ashes, however I'm providing the following feedback to let you know where your service fell a little short in my opinion: 1. When filling out the initial form, I came to the section where you have to input how payment is going to be made. I ticked that the estate was going to pay, however the form then required an email address of the legal service organising probate in order to advance any further. At that point I hadn't yet made a decision about who was going to do this, but I needed to input an email address in order to complete the form. When I phoned and asked the person who answered what to do, she said to put my own email address in order to advance with the form. I queried about whether I'd be billed and she said no, but sure enough I received the bill. Now I'm sure you're going to have many clients like me who want to proceed with the funeral or cremation, and who also want the estate to pay for this service, but immediately following the death of a loved one have not yet made a decision about engagement of a legal service to organise probate. If they proceed with the advice to input their own email address, like I did, and are then billed directly even though they have specifically said that the estate was going to pay, it is going to leave a bit a of a bad taste in their mouth, as it did with me. 2. When I did receive the bill, it was sent on April 3, long before I received the ashes on the April 18. Apart from the fact that I shouldn't have even been billed (as outlined in point 1), no invoice should be sent before a service has even been completed. 3. When filling out the forms to engage Bare's legal service, I was provided with a checklist and one of the points was to upload the will, yet there was no section provided to upload the will. I asked your legal people about this and they confirmed that yes the website did require a will to be uploaded, and no there was no way to do so, other than emailing. Seems like an oversight. 4. The container that you provide the ashes in is riduculously hard to get into without almost impaling oneself on the device needed to open it. Also, a person with no hand strength would find it impossible to break open. A group of older people trying to scatter ashes would be completely stymied. Why not simply provide a screwtop with the type of child safety mechanism that is commonly found on bottles of turpentine?”

Helpful Report

Posted 1 week ago

“After our extended family recently had a great experience with Bare, we chose to engage them to take care of my father. Unfortunately, our experience this time fell short of expectations. The initial communication was very slow, and we were only contacted the day before they planned to cremate Dad. Adding to our frustration, they couldn’t provide a specific time for the cremation and promised to update us once it was completed. However, I ended up having to follow up the next day to confirm that everything had gone smoothly. We understand Bare offers a no-frills service, but we felt this level of communication was inadequate, especially given the excellent service our extended family received just two months prior. While we appreciate their affordability and simplicity, we hope they can improve the consistency of their communication and service delivery moving forward.”

Helpful Report

Posted 4 months ago

“Thanks to Brett & Simone for their care & compassion. Disappointed that the time taken to collect our loved one from the hospital was as long as it was. I think that 5 days to collect is excessive & despite the tracking on the APP we were constantly reaching out to see when this might occur, this was distressing.”

Helpful Report

Posted 1 year ago

“I found the service from Bare Cremations to be good. It would have been nice to recieve our loved one's ashes more quickly but that was out of Bare Cremation's control. Everyone we dealt with was very pleasant but need to respond to customer enquiries a little quicker. Bare Cremations should offer a discount to referred new customers from previous clients that have used their services. I would use their services again. It was really nice to have the ashes hand delivered to my door. Veronica Dingle”

Helpful Report

Posted 1 year ago

“Mistakes appearing on documents. Raises a lot questions. Including the invite. This is a time when people need others to step up here and not have to continually check. If a staff member is not available over the weekend others need to actioning these emails. Especially when links are broken to invites etc. Great celebrat was engaged. Overall satisfied with service”

Helpful Report

Posted 1 year ago

“Was disappointed in some aspects of your services..I was not notified that the ashes were available to pick up because someone was on holidays...Continually sent invoices for payment when payment had already been made.My instructions for ashes to be split were not carried out .2 x ashes urns plus 1 smaller portion..No just 1 large urn was handed to me.”

Helpful Report

Posted 2 years ago

“The staff are empathetic and sincere and I genuinely appreciate that, but in my situation they did not seem proactive (ie: I had to follow up the delay in the collection of my Dad from the morgue) and at one point my funeral arranger hit roadblocks and asked me to ring the police and morgue myself. She ended up resolving it (simple case of missing paperwork) but it was stressful and I feel that a traditional funeral home would have had the expertise to manage that.”

Helpful Report

Posted 2 years ago

“Pricing is good. I was not given dates of cremation or date of delivery of ashes. I had to ask rather than being updated. But even when I asked I got vague answers. eg Thursday or Friday but it turned out to be Friday of the following week. Bare could have been more proactive. It put me in a bad situation having to tell relatives dates that didnt happen.”

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Posted 2 years ago

“Bronnie was great. The rest of my experience was average. Felt like I had to prompt every move, in my form I asked someone to ring me regarding memorial ideas, never happened, incorrect name on the cremation, certificate.”

Helpful Report

Posted 3 years ago

“Are bare cremations in western australia”

Helpful Report

Posted 3 years ago

“Bad communication. After filling out the necessary forms outlining who to contact about Mum's funeral, on two occasions the contact was made to the wrong person. I found out the day after my mother was cremated that the cremation had already taken place. This was only because I contacted Bare about what was going on. They had contacted the wrong person re mum's cremation date. So I missed the opportunity to reflect on my Mum that day. The second time was when my mum's ashes were being delivered to me. Once again they contacted the wrong person. I feel like it was a waste of my time even filling out the paperwork. There seems to be a lack of communication in the Bare environment. Even though apologies were offered it was still very upsetting to be notified AFTER my Mum was cremated.”

Helpful Report

Posted 3 years ago

“The price is higher than others in market. Pays to shop around before purchasing.”

Helpful Report

Posted 3 years ago

“Process explained all paperwork taken care of kept informed all they process and didn’t receive an account till after the cremation service in.all very pleased with the service”

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Posted 4 years ago

“Friendly staff, nice simple website flow. Communication post-form submission was quite bit spotty and unclear.”

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Posted 4 years ago

“Bare Cremations, I would have given you a 5 star for your service, unfortunately your courier let you down, my understanding was the courier was supposed to bring the package with my fathers ashes to the house and I sign for them, that didn’t happen I just went down to put the garbage bins out and saw a very damp package hanging out of the letterbox I was shocked to find it was my fathers ashes, I am assuming the package was delivered yesterday 14/09/2020 I was home all day and my partner was home all day today 15/09/2020 We can’t see the letterbox from the house it’s approx 300m away Please have a chat to your courier, it may not mean anything to them, however, it means a hell of a lot to a family, I hope this doesn’t happen to anyone else Regards Ian Allison”

Helpful Report

Posted 4 years ago

Bare is rated 4.9 based on 1,890 reviews