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Ciséain Go Leor Ltd Reviews

4.7 Rating 1,177 Reviews
93 %
of reviewers recommend Ciséain Go Leor Ltd
4.7
Based on 1,177 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
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Excellent Service
Helpful Report
Posted 5 years ago
Ordered a gift basket 4 weeks in advance of the delivery date. Basket was organised to be delivered to a wedding venue as a wedding day gift for friends as due to restrictions we could not attend. By 3pm the chosen delivery day I had not received a confirmation of delivery email. So I started to phone and email the company. It was 6pm before I received a response from them. This was after chatting to someone online who "did not have access to confirm delivery" and I was told "IF my order was delivered I would receive a confirmation email shortly" I emailed every email address that was listed. And the response I received was as follows: sorry As its mothers day weekend we have been very busy, we are only realising now that unfortunately your hamper was not delivered. Apparently the courier broke it in transit. But I suspect it was never shipped as I could not track the delivery at any point during the day. I requested a phone call straight away but that was ignored. So 6pm on a Friday evening I was told that the gift basket organised a month prior was not delivered. Apologies were given, and a redelivery date was offered for the following Tuesday. Needless to say I was heartbroken. I found the lack of communication very unprofessional. I had to email numerous times to recieve a reply. I was the offered a refund and a hamper to be delivered as an apology. I am still waiting on my refund. I emailed 3 times asking when to expect the refund before I recieved a response on that query that simply stated "the accounts department will issue a refund and we don't know how long that will take" Mistakes happen, incidents beyond peoples control happen both I understand. But the lack of communication is unforgivable and very unprofessional. I will not be recommending this service to anyone.
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Posted 5 years ago
Hamper was a birthday gift for my daughter. In these tines sadly we cannot celebrate with her. She was absolutely thrilled
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Posted 5 years ago
The service was so fast and efficient! I have ordered from overseas and it was so simple and easy. Would highly recommend!
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Posted 5 years ago
Great service, great communication. The Easter basket for our daughter 12000 miles from home was delivered earlier than I expected. She was delighted. We were jealous! I'd recommend this company any time.
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Posted 5 years ago
A beautiful Easter chocolate hamper for my mum delivered as promised to the west of Ireland and she was thrilled. A really lovely way to compensate for not being able to be together due to the current COVID restrictions. Huge thanks to all the BG team.
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Posted 5 years ago
Super service! Delivery was prompt and communication re status was timely. Gift basket was ordered on Monday night and delivered on Wednesday - right on time for Easter! Great to see a small Irish company providing such slick service to their customers. I will be ordering again!
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Posted 5 years ago
This hamper was a present and the recipients were delighted with its content and presentation. It was delivered within 2 days of ordering, the recipients received a call from delivery company checking their availability. Overall excellent service and reasonably priced.
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Posted 5 years ago
Delighted with the delivery as a gift for my family. Good value and good service. Thanks.
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Posted 5 years ago
I ordered an Easter gift box for my son and daughter-in-law, who live in the south of the country since we can't be together for Easter this year. They were thrilled. The package arrived beautifully wrapped and as presented in the company's advertising. It also came a few days early, only two working days after ordering. I recommend this company and will use them again.
Ciséain Go Leor Ltd 5 star review on 31st March 2021 Ciséain Go Leor Ltd 5 star review on 31st March 2021
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Posted 5 years ago
Online purchase easy to navigate, speedy delivery and very happy recipient's
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Posted 5 years ago
Excellent service.... made my twin 4 year old grandsons very happy boys today! Wonderful Easter hamper with two of everything...perfect...especially for twins. No problems with delivery and my daughter received a call prior to receiving the hamper. Will definitely use your company again.
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Posted 5 years ago
I live in the U.S. and was very grateful to have found you. I have ordered several times for holiday gifts for my Family in Dublin and couldn’t be happier. The product is beautiful and very well received, it’s delivered in time and the price is very reasonable. I received emails at every point during the transaction from order to delivery. Again thank you.
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Posted 5 years ago
Ciséain Go Leor provide an amazing service - from order to delivery. Its brilliant to be able to order multiple items at a go and send to different addresses as well as having the option to schedule the delivery date. I have purchased 3 different hampers and all three have been beautifully presented and packed with goodies. I would highly recommend this product and service. NG
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Posted 5 years ago
I am very happy to recommend Baskets Galore. I "spoke" to Lauren via email and her reply was timely and solved my query. The Basket was delivered on time and with prior notice of time of delivery. My daughter and her family were surprised and delighted. Thank you.
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Posted 5 years ago
Good selection of Easter baskets. Good value. Delivered with clear information and on time. Reliable help with a phone enquiry.
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Posted 5 years ago
Great customer service (I needed to be sure there was no meat-related product in the basket - my friend is vegetarian) and awesome quality. Thanks a million for helping me to celebrate a birthday from afar during this covid period.
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Posted 5 years ago
My daughter was well chuffed with her basket and flowers. Made her birthday very special as in these current times we couldn't travel to celebrate with her. Only thing the delivery company txt her day before it arrived took away the surprise. But it was beautiful and i would definitely buy again. Thank you
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Posted 5 years ago
Hamper well presented. Would be good to have the option to amend small details for example all white wine of all red wine to cater for specific tastes. Cheese tastes lovely but under pressure to have them eaten as are out of date within 5 days of receiving which is unusual for cheese
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Posted 5 years ago
Hi Ann Marie, Thank you very much for posting a review. We're so pleased that the hamper was well received. We're going to contact you to try to get some more info. about the cheese, as it should definitely not have had such a short shelf life. Kind regards, Lauren Basketsgalore.ie
Posted 5 years ago
Excellent service, delivery on time and without issue. Noted some products not Irish, would be welcomed if Irish products could be used where possible
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Posted 5 years ago
Hi Michael, Thank you very much for leaving a review. We do our utmost to include as many Irish food suppliers and products as possible, and the vast majority of our items are. However it isn't always possible, and there are also some really lovely and unusual food items available from companies outside Ireland which we think brings variety and interest to our gift baskets. Please also understand that a lot of companies have been struggling with supply due to all the issues associated with the pandemic. This, whilst demand for our online gift service has dramatically increased! We've sometimes had to find alternative suppliers to supplement what our usual suppliers have been able to provide us with. It's been a very challenging 12 months, and we are relieved that we've been able to keep our gift delivery service afloat, operational and continuing to exceed expectations. Kind regards, Lauren Basketsgalore.ie
Posted 5 years ago
Ciséain Go Leor Ltd is rated 4.7 based on 1,177 reviews