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BathEmpire Reviews

1.4 Rating 78 Reviews

8 %

of reviewers recommend BathEmpire

Company Reviews

1.4

Based on 78 reviews


Customer Service
Communication Channels	Telephone

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About BathEmpire:

BathEmpire are a online-only retailer of modern bathroom fixtures. The ethos is to provide desirable, long lasting products at affordable prices.
On a like-for-like basis, BathEmpire aims to offer the lowest prices online, but maintains quality by offering a 10 year warranty on every product.
BathEmpire has over 400 items online. Key lines are the showers, towel radiators and kitchen taps. Best selling products are Dagna Showers, Nancy Towel Radiators and Niagra Kitchen Taps.

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Phone:

0800 6345666

Location:

Unit H2, Grovelands Industrial Estate, Coventry United Kingdom
Coventry
CV7 9ND

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BathEmpire 1 star review on 28th March 2022

River Protector

BathEmpire 1 star review on 15th June 2016

BathEmpire 1 star review on 12th May 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like others on here ordered for 2 bathrooms, received goods, some missing, some broken and some completely different to what I ordered, this was 05/04/2016 and today 17/08/2016 I am still waiting on goods and refund. customer service is non existent, avoid like the plague.DO NOT BUY FROM THESE CHARLATANS, they trade under:- ibathuk, soak.com, luxury for less and bath empire. be warned you will spend hours on the phone, email and waiting for delivery and collections. Avoid the stress and buy local, it will be cheaper in the long run.”

Posted 7 years ago

“Company is hopeless and rude and arrogant . Part delivered goods.....did not know that one part of order was broken. Could not replace for 5 days. Would not arrange refund and collection of all other poor quality goods..rude arrogant mouthy staff who offer no customer service . It is now called soak . com do dont be fooled”

Posted 7 years ago

“Every thing with this company is wrong. I ordered some radiator and send took nearly a month to be delivered and 3 times they deliver the broken radiator and the last time when i had it , didn't have the bracket and took another 2 weeks to have that. I advise you not to do any deal with this company as i promise you will regret that.”

Posted 7 years ago

“I have never felt the need to review a company online before as if I have had a bad experience in the past I have spoken with them and had any issues resolved. In this case I feel so strongly about warning others about the terrible after sales care I have taken time out of my day to do so. We placed two large orders with Bathempire/soak.com as was having both wetroom and bathroom redone. Order was delivered with no issues, workmen come to install bathroom under the sink units only to find both of them was damaged and not useable. We called and only way we could get a replacement was if my husband was to take units to them to exchange! My husband had to take an afternoon off work to do this! Workmen was left not being able to complete jobs as items from the order was missing (fixings etc) we are now currently waiting for a fixing kit for the shower screen which we was promised would be with us on Monday. Didn't arrive so I called again today to be told that they are having issues with their system and it won't be with us until Friday. I have explained what am I to do without a shower and a three year old and how the jobs can't be finished because of missing parts and they are not interested. Asked to speak with a manager to be told this isn't possible as our company policy is to raise a 24 hour call back. Still waiting! Natasha was the lady I spoke with today and felt I was talking to myself and she wasn't in the slightest interested in helping me. I would never order from them again or recommend to friends or family.”

Posted 7 years ago

“They supplied me 5 tall bathroom cabinets and I found one of them severely damaged. I opened it late (beyond 14 days) as no handyman was available. Now they are declining to return this item. They are not a member of furniture ombudsman so difficult to get the claim. Still I am trying. Probably my experience is same as Ted Oliver.”

Posted 7 years ago

“We ordered a shower door 10 days ago. Delivery was confirmed for Friday, but we haven't received anything. On Monday we called customer service to check what is happening with our order. We've been told that our order was loaded in the wrong van and redelivery date is Wednesday. We asked why no one advised about the changes. Today, as is Wednesday, I thought to call customer service and check if our order left the depot and for our surprise we found out that product is damaged and they will have to replace and arrange redelivery with can take another week or more. We've asked to speak with the manager and no one is available. Maybe, if we are lucky, in 48 h will be contacted by the manager. Poor services and communication is '0'. Is annoying as we have booked the builders to fix the door initially for today and we postponed for Thursday, now we have to wait another week or so to rearrange everything.”

Posted 7 years ago

“Bath Empire, now changed to Soak.... soon they will change their name again......Spent over£4,000 on refitting two bathrooms, found one cabinet badley damaged, they refused to replace stating it was outside their 14 report policy, their customer service is CRAP, they only want your money which was paid in full. Bad news for them I will take this further and we have over 5000-000 ditributors on our site. I put up about their bad service and told do not use them and pass it on. I love big fights in Court, I will see them soon, will never buy from this crap company again.”

BathEmpire 1 star review on 15th June 2016

Posted 7 years ago

“I ordered a bathroom suit that looked like it came with everything in the pretty picture but on arrival when I checked it there was no bath panel so I rang up to order a panel just to find they were going to charge me an extra £60 delivery on top so sent an email to the complaints department and they dropped the charges eventually. The panel turned up and it was completely the wrong one so sent it back and got the correct one. Got it fitted sealed all around it with sanitary grade silicon and within two weeks it started to blow up with water damage, not sure what I expected it's just cheep chipboard so complained again and haven't heard anything back. Never again will I buy anything from this company.”

Posted 7 years ago

“AVOID! Now renamed as "SOAK.COM",still AVOID, AVOID, AVOID! I purchased a basin wall hung unit just over a year ago, it started crack on the side walls and drawers recently. I emailed them with pictures asking nicely for a replacement since it's under "10 year warranty", but I was rudely told that the cracks are caused by "water damage"... I drove me nuts as "It's a basin and its in contact with water everyday!!!" We use it just like everyone else... The conclusion is - "10 year warranty" is just a sales trick, it never existed. They're just interested in getting your money and run, just like they changed their name from BATH EMPIRE to SOAK.COM The truth is that they can run but they can't hide, so avoid buying anything from them as they will change their name again soon!”

Posted 7 years ago

“Ordered a basin / vanity unit and paid for next day delivery. The product was not delivered the next day, and the customer service team simply went to ground until it was eventually delivered ... Helpfully then emailing to say it had been delivered. Unfortunately it was damaged and needs returning, however the customer service team have once again proved uncontactable and a week has now passed.”

Posted 7 years ago

“My husband and I ordered a new shower and shower tray from Bath Empire, who are now called Soak. The shower tray arrived without the waste and waste grill, no problem called Bath Empire/Soak up and the missing part arrived over night, brilliant, could not fault the service and this is what I had experienced using Bath Empire previously. However, the plumber then fitted the new shower and there was a hairline crack in the plastic valve inside and water was gushing out inside the wall, I called Soak only to be told that 2 days previous the customer service had changed and now nothing is sent out overnight, they do not offer that service anymore. I offered to pay for Royal Mail Special Delivery but was told that was not a service they offered (I am pretty sure Royal Mail still do offer this service) and I would have to wait 6 days for the part to arrive. I asked for the make and part number so that I could buy the part from a plumbers merchant but apparently the product is made for Soak in China and parts cannot be bought for it. Day 6 is today, no parcel. My husband had received an email though, to tell us to clean the part, that would fix it. Oh cleaning fixes cracks does it! I called customer services, no part had been sent out, they said they did not know what the problem was and so sent the cleaning email out instead. No contacting us to ask for additional explanation, even after my original call had explained the water was gushing out of the faulty valve and being promised that the part was ordered and would be with me within 6 days. Needless to say I am fuming, we have a building control inspector coming out tomorrow and will now have to cancel or pay for the inspector to make an additional visit. I again offered to pay Soak for Royal Mail Special Delivery so that we could get it first thing tomorrow in time for the inspection and once again they do not offer this service! Apparently they have to take the part out of another shower and then pack it up and send it Royal Mail first class, that apparently means today is Wednesday and I will not receive it until next Tuesday, Royal Mail's first class service really must be going down hill! However, I was offered that I could pick it up from them as they have loads hanging around (oh I thought you had to take one out of a shower). So I could take the day off, drive 170 mile round trip! I asked if anyone would be prepared to take the parcel to the post office for me if I pay - oh no "That is not our procedure, if we offered that all our customers would want it"! So, here I am waiting to see if next week a part arrives! I was too scared to put the phone down without the order being placed, this was promised to me last week and so how can I believe that today is any different! I can't say the gentleman I spoke to was rude, he was getting frustrated with me for asking for good customer service, all I am asking for is a simple part to be put in the post for me and I will even pay, even though it should be free as the product is faulty! How can a company change it's name and then change it's customer service, for the worse!! Aren't changes supposed to be for the better! I have now checked Soak.com website and their delivery policy for orders under £399 clearly state: Standard Delivery £3.95, Next Day Delivery £4.99. I am happy to pay the £4.99, why can I not have my part! What a diabolical company. The "We don't offer that service" is clearly a blatant lie. What they mean is that service is only offered to people spending money on a new order, customers like ourselves who have already spent their money and just want a faulty product rectified can wait 2 weeks for the fault to be repaired. DO NOT TOUCH this company if you require customer service or a product in full working order! One Star is TOO MUCH, I can't put ZERO!”

Posted 7 years ago

“Purchased a High Quality? shower cubicle from Bath Empire in November 2015. After 6 months use, noticed doors were becoming more harder to close. Further investigation discovered that the bottom door roller bearings have become rusty and seized. Reported this to Bath Empire under the warranty terms with many emails. Said they have sent new rollers but not yet received! Finally spoke to someone on the telephone today but got the impression that they didn't give a s**t. was told more rollers will be on there way and they would not be liable for any costs involved in having the rollers replaced by a tradesman. Lets wait and see, but I bet the rollers do not turn up!”

BathEmpire 1 star review on 12th May 2016

Posted 8 years ago

“Faulty goods, ignored by bath empire, had to pay for the part from another company”

Posted 8 years ago

“Faulty manufactured part has taken weeks to replace, customer service dept not customer focused - avoid BE!”

Posted 8 years ago

“Bath Empire - now renamed 'Soak' - probably to lose the poor reviews. Massively disappointing - ordered a bath, they delivered the wrong one, after 2 weeks of being messed about they eventually promised to collect the wrong one and deliver the correct one. Delivery company arrived, just to collect the wrong one, no sign of the correct one. 2 further weeks with only replies to say they are looking into it and eventually promised to refund me, its now been 2 weeks I have been waiting for a refund - time for small claims . . . Please dont do it to yourself - all may be well if you get what you want but if something goes wrong and you need to contact their customer services you had better be patient.”

Posted 8 years ago

“I was very happy initially with the products that I received albeit I had to return the bath as it was faulty i.e. 1) the overflow was tarnished and 2) the baths internal measurements differed immensely to the outer rendering it "unfit for purpose" as I am quite tall. I then set about returning the item which was collected on the 20th April. Whilst I am on the matter. The person who collected it did not seem to have any regard to the fragility of the item as he dragged it through the car park at the back of my house to place it in his van! Prior to this I had spoken to the "Aftersales" team who I might add are clearly not Customer trained, do not seem to take the view that the customer is the core focus of the business and are in my opinion quite flippant. I advised the person that I spoke to that the bath was faulty and in any case was too small. I then asked whether I would be able to change the bath for a different bath and was advised that the company would only change it for a like for like bath. Sorry - what happened to the "no quibble guarantee"!! Am I on the same planet as you? The bath was faulty to start with and is also too small. I don't know about you but this in my view poses a problem. Irrespective of any fault it is my RIGHT under the Consumer Credit Act 2015 to demand a refund but clearly not with this company. My advice - DO NOT BY ANYTHING FROM them. After spending 20 minutes on the Aftersales call, they are still advising that they will have to check the bath before I get a refund. Does that sound like a "no quibble guarantee" to you? I rue the day that I decided to order albeit having said that the Sales team were very nice and friendly but I will not be recommending this company under any name be it Bath Empire" or "Soak" as it only seems to have gotten worse since their advertising campaign and they are clearly proving to be victims of their own success!!”

Posted 8 years ago

“Bought many items from bath empire for two bathrooms. Taps, waste plugs, shower screen, basins, shower and heated towel rails. Taps corroded, towel rails rusted, waste plugs corroded. Shower leaks. 3 years on and I feel like we need a new bathroom - it's awful. I would never ever buy from them again, I'd rather pay a little more and have products which last. Our hard luck :(”

Posted 8 years ago

“NEVER BUY FROM BATH EMPIRE - they've just sent me faulty stock, then refused to take this faulty heavy stock away and instead have asked me to dispose of it, and their customer service is practically non-existent! Every experience with them has been painful and appalling! They have just sent me a severely damaged bathroom vanity unit (which was chipped on 3 corners and the drawer runners weren't even screwed in on one side so the draw wouldn't sit in the unit and just fell to the floor). I called and spoke to Marina and Paul to log this complaint on Wednesday and Friday and emailed pictures of faulty item. Customer service didn't process the replacement/collection as I'd requested so I took a day off to wait in for a replacement that didn't turn up. Customer service now refuse to take back their (very heavy) faulty stock and have asked me to dispose of it, which I cannot do as I cannot carry it and don't have a car to take it to the tip! I now have to take another (unpaid) day off work to wait in again for a replacement unit, the quality of which I have no faith in, and work out how to dispose of the huge broken 800mm sink and vanity unit!”

Posted 8 years ago

“The worst company I have dealt with. Damaged products and after several emails and phone calls still waiting to hear from them”

Posted 8 years ago

“I have spent HOURS trying to gtet someone on board to deal with my smashed delivery. Spoke to Tamsin who REFUSED to hand me on to a supervisor or someone in aftersales service. These people are CROOKS.”

Posted 8 years ago

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BathEmpire is rated 1.4 based on 78 reviews