Bathrooms And Showers Direct Reviews

Name: Bathrooms And Showers Direct
Address: Unit 16, Lumina Way, Enfield, Unit 16, Lumina Way, Enfield, London Borough of Enfield
Rating: 4.84

4.8 Rating 2,234 Reviews

97 %

of reviewers recommend Bathrooms And Showers Direct

4.8

Based on 2,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.

We aim to provide knowledge, experience and excellent customer service as well as great products.

We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

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Bathrooms And Showers Direct 5 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Roper Rhodes tap with them and then told 2 days later it's discontinued! What a waste of my time. Won't be using them again”

Helpful Report

Posted 2 years ago

Thank you for leaving us a review, I am sorry that you feel you needed to leave a negative one. I have emailed you, which I hope you have received, to advise that we were unaware that the product was discontinued and no longer available. As soon as we found out, we sent an email to you. Please accept my apologies for any disappointment caused. Becky Ellis, Customer Service Manager BASD

Posted 2 years ago

“Order, deliver and collection process is very poor and complex.”

Helpful Report

Posted 2 years ago

Hi Mohammed, I am sorry that you feel our delivery and collection is poor. I can see that you ordered with us on Dec 22nd and you amended the delivery to a local service point, but I can't see that you have contacted us about a return. If you do want to return the order, please just drop us an email and we will let you know what to do. I hope this helps Regards Becky Ellis Customer Service Manager BASD

Posted 2 years ago

“Despite placing an order for a single item in sufficient time for Delivery prior to Christmas it was several days before I was advised that the item would not be dispatched until after 5th January at the earliest!”

Helpful Report

Posted 2 years ago

Hi Robert, I am so sorry that you felt the need to leave us a negative review. We did quote 10 working days on the product and order confirmation which would have taken the delivery to 9th January due to the Christmas break based on the order date of 18th Dec. As I advised on my email of 22nd Dec, we had been told by Roca that we were not getting any deliveries from them until 11th Jan. I can only apologise that we did not know this when we first emailed you on 19th Dec. Regards Becky Ellis Customer Service Manager BASD

Posted 2 years ago

“Appalling service”

Helpful Report

Posted 2 years ago

“A toilet seat was delivered wit the wrong fitting. I emailed them on Friday evening with photos of all the fittings and a request to send replacements. It is now Thursday evening and I have had no response. Very poor customer service!”

Helpful Report

Posted 2 years ago

Good morning Gwyneth, I can see that you had a live chat with Afia who then emailed you on the 25th November to advise that Duravit would send a replacemebt fittings pack directly to you. I am so sorry if this has not yet arrived. We will call you this morning to discuss further as your call last night was made out of office hours. Regards Becky Ellis Customer Service Manager

Posted 2 years ago

“Ordered a toilet seat which was delivered to my house by DHL I wasn’t in it was left at my door step and send a email said I signed for it , which I didn’t I didn’t receive the toilet seat which I have been charged for, I said on my DHL email to them to give it to my neighbour which they didn’t so I have had a dreadful experience with Bathrooms and Kitchens and the company they use to deliver.”

Helpful Report

Posted 2 years ago

“Sell product that they haven't got in stock and expect you to wait 6 weeks and be happy. Having been in business for twenty years myself I feel honesty is the best policy”

Helpful Report

Posted 2 years ago

Good Morning Mark, Thank you for the review, albeit a negative one. We quoted you ten qorking days when you placed your order with us, it was only after we ordered the stock from Grohe, that we were alerted to an issue with production and the extended lead time. As a company, we advise a lead time of no more than 10 working days as generally that is what we are able to achieve, however due to the current worldwide supply chain issues, we do sometimes fail. These are unforeseen circumstances totally out of our control. Whilst the UK is coming out of the Covid restrictions, many countries that supply components of the products we sell have not. This coupled with Brexit, driver shortages, energy price increases, the Ukrainian War and so on does sometimes impact the supply chain. Sadly we often only find out when we try to order something to fulfill a customer order. Whilst we do have a good sized warehouse, we are not able to keep everything on the website on our shelves. I am sorry that we have not been able to supply your order in a timely fashion, but I do believe the service you have received has been informative. Kind Regards Becky Ellis Customer Service Manager BASD.

Posted 2 years ago

“Ordered replacement shower unit, was delivered to address in London, I live in Birmingham, still waiting for order despite being promised it would get delivered quickly”

Helpful Report

Posted 2 years ago

Good Morning Craig, Thank you for the review, albeit a one-star. I understand Afia has been trying to resolve the error that we made when despatching your order, it is very unfortunate that we are also out of stock and were unable to send a replacement quickly. Afia will be in touch this morning with an update for you. This is not indicative of the usual high standard of service we offer our customers. I sincerely apologise for failing you on this occasion. Kind Regards Becky Ellis Customer Service Manager BASD

Posted 2 years ago

“Item not delivered yet and still no delivery date. Can they supply or are they stalling just to keep my money?”

Helpful Report

Posted 2 years ago

Good Afternoon Patricia, Thank you for your review, albeit a negative one. We value all feedback from our customers in the hope we can improve service where required. We did advise you at the point of order that it would take 10 working days to be able to get the flush plate to you and I can see that Afia has been communicating with you regularly to explain there has been a delay from Roca. In all communication, we have offered to cancel and refund you in full if you are not happy to wait and no, we are not stalling just to keep your money. There have been major delays in the supply chain process over the last few months due to the ongoing problems with Covid, Brexit and the Ukrainian War as I am sure you have seen on the news. Sadly, this has impacted stock availability for certain products. I am so very sorry that the flush plate you have ordered has got caught up in this. Afia will continue to check the order progress and update you as needed. As always, we are always able to cancel the order and refund you in full. If you need any further assistance, please do not hesitate to get in touch. Kind Regards Becky Ellis Customer Service Manager BASD

Posted 2 years ago

Hi Patricia, I can see we sent the flush plate to you last week. I hope everything is ok with the order. BASD Customer Service

Posted 2 years ago

Bathrooms And Showers Direct is rated 4.8 based on 2,234 reviews