“I ordered over the phone and spoke with Ed...he was very polite, knowledgeable and very helpful...I tend to get nervous when ordering something that I am not familiar with...he put me at ease and assured me, based on information I read from the battery that needed to be replaced, that I would received the correct batteries or they would make it right. Can't get better service than that...I will always shop with you first for my battery needs...Great prices also.”
“Fantastic! Easy to locate what I needed. Easy to place my order. And order was quickly filled and shipped. The items I ordered were received in a packaging that protected the items”
“My batteries were scheduled to be delivered, but I got an email notice from FedEX that there was a delay and it would be another day. The next day I arrived home to a box delivered by FedEX that was completely crushed and ripped open and my 4 batteries were only 3 dirty batteries all tossed about in the original box which was completely ripped open and put inside the second FedEX box which was completely crushed and ripped. After sending your company lots of photos of the mess, you company was kind enough to send me another set and I was to leave the old box where FedEX left it to pick up when the new ones were delivered. FedEX just left the original shipment on my deck chair where they laid it. They never took the crushed box with 3 batteries. Now I guess I will have to take them up to the auto parts store to dispose of them properly. The second shipment arrived intact and fine and I was happy once again. Maybe the packing for the batteries is flimsy or too heavy for the FedEX drivers to carry. I would think that was the case because it looked like it was dropped. I was pleased with the fix and when I need new batteries, I will throw my business your way because you honored the transaction, but I do think your company needs to figure out why the problem happened. Luckily I didn't need my scooter for a few more days.”
“Will your customer service sucks i have problem with my order and you can’t even call a guy back ,so that being said call me back 9098771314 thanks John”
Hi John,
I apologize for the issue — looks like FedEx lost the package, and our team sent out a replacement yesterday. Hopefully we'll get you sorted out here shortly.
“I tried to order batteries and have them shipped to me in AK but you wouldn’t do that. I had them shipped to a friend in MI. I picked them up there and I drove back to AK. In all the traveling one of the batteries has a bottom corner broken out, it has ponding on the bolts.”
Hi Lawrence,
Sorry for the trouble - we do ship to Alaska, but not to PO Boxes. It doesn't look like you've reached out to customer service, which I would encourage you to do if the battery was damaged by the shipper — we're happy to file a claim with them and make it right.
“I had an excellent experience shopping with batterywholesale. Ed was very helpful in finding all the batteries that I needed. All the batteries are installed and functioning.”
“Slight problem but resolved fast. Only 1 battery was delivered after ordereing 2. Called and the company relized their error and sent me second one 2 day mail. Other than waiting a little longer to get my power chair going all turned out well.
Customer service was very helpful! Most places or people don't admit when they made a mistake.
Thanks again”
