“I personally wouldn't give them any stars on the reviews, promises not kept thus in short resulted in them not coming out to fix my boiler under their own care plan for over 6 weeks. Problem still ongoing currently. My boiler was leaking they waited for the part, had the part arrive but would not get their engineer to fit untill 6 weeks after. Made appointment and did not keep with their own appointments as we was considered priority, even though we had no hot water or central heating for 7 days. They simply did not care. Really bad wouldn't recommend them to anyone.”
“Terrible customer experience. In short, the engineerer cancelled an appointment the last minute (which takes a couple of days to book) as he was unable to park. The car park is just next to my place-such a joke. No proper apologies from a company, though all agreed that it was unacceptable. No way to reach an engineerer on the phone as calls are from private numbers. Now I have to wait for the next couple of days to get an appointment rescheduled. It's also hard to reach the company on the phone. If you need a prompt service it's not an option.”
“I need to get hold of technical help on occasion, getting through to them is appalling, they hold my record of being kept on the phone waiting at 58+ minutes i then hung up and sent them an e-mail. A return e-mail promised a call back from Baxi technical, i was on the phone when they called & they left a message saying they would try again, despite another e-mail they have failed to do so. Their customer service is diabolical.
I fit boilers for a living, i usually fit whatever the customer wants, but now i try to persuade them against having a Baxi as their back up is worse than useless.”
“I spent over two hours (one call) trying to get through to report a boiler fault (i have a service plan) and not once did i speak to a human or get through to anybody, that's right two hours on one call, to try and ensure my 6 year old daughter will have unrestricted heating this evening, I could not even leave a message or email as telephone is the only means of contact.”
