Beauty Bay Reviews

Name: Beauty Bay
Address: PO Box 518, Manchester
Rating: 2.06

2.1 Rating 402 Reviews

25 %

of reviewers recommend Beauty Bay

2.1

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Beauty Bay:

Beautybay.com stock a wide range of skin care, hair care, make up, fragrances and male grooming products from brands such as Tigi, Bare Escentuals, Wella, GHD< Too Faced, ole Henriksen and more. BeautyBay.com stocks over 7000 beauty products at highly competitive prices for its customers. Our top brands includes Mario Badescu, CARGO Cosmetics, Stila, Warren Tricomi and more.

Phone:

0161 848 4480

Location:

PO Box 518
Manchester
M5 0BN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have waited a month for my products that haven’t turned up. I’ve emailed, dm’d tweeted everything and all I get is a message about how busy they are. Terrible customer service!!!! Now having to fight for a refund… if I ever receive a reply!”

Helpful Report

Posted 2 years ago

“Do not shop with this company. Was waiting 2 weeks for my parcel - which then had missing items and I’ve now been waiting a further 3 weeks for a refund that they told me was put in my bank 2 weeks ago. Do not waste your money”

Helpful Report

Posted 2 years ago

“Worst experience ever. No contact information. They told me my product is unavailable and they will only deliver a hand cream that is less than half the price of the shipment and when the package arrived the delivery company asked for extra money. Will never use this website ever again”

Helpful Report

Posted 2 years ago

“I buy from Beauty Bay A LOT, like at least 3 times a month. I have only ever had one issue, whereby a mascara I ordered was not sent out, so they emailed me about the error and offered a 15% discount code. After a few days, it still hadn't arrived, so I emailed them. They replied within a few days and said they would refund the cost. Every other time I have ordered, it has come the next day, in good condition, and wonderfully packaged.”

Helpful Report

Posted 2 years ago

“I wish to give zero score and a massive thumbs down to this company. Happy to take your money but drag their feet to issue a refund. Purchase at your own risk!!! As it will be a lucky dip if you receive what you ordered, and for it to be not faulty. I purchased two HairBurst vitamins in the sale. One box was opened. The second did not come in a box, the seal was opened, and the barcode had been relabelled; therefore old stock. Emailed with photographs straight away upon receiving my order. I was told I would be issued 10% refund for one, and a full refund for second which arrived opened. Please allow 10 working days, even though the transaction was with PayPal which should only take no more than 48 hours to be processed FYI! Nothing was processed to date after numerous emails.”

Beauty Bay 1 star review on 1st October 2022

Helpful Report

Posted 2 years ago

“Terrible customer service. I paid for expedited shipping and it has been 2 weeks - still have not received my order. I will not again order from them.”

Helpful Report

Posted 2 years ago

“Placing the order was simple, but the delivery driver dumped my package on my drive and when I returned from work it was not there. I guess someone had stolen it. I contacted Beauty Bay regarding this and i after two week of constant emails I am still trying to get a refund. The delivery driver had taken a photo of the package on the drive so there was evidence that it had not been delivered. I would not use BeautyBay as their after sales customer service is dire.”

Helpful Report

Posted 2 years ago

“Believe this company is a scam. Didn’t receive my goods Wish I had seen these reviews before I purchased. Avoid”

Helpful Report

Posted 2 years ago

“Worst customer service. And probably breaking so many consumer laws.”

Helpful Report

Posted 2 years ago

“Beauty bay has a very bad security regarding payments. You can pay there with a stolen card. It happened to us. Our card was hacked and used on that store multiple times. There is no problem to pay, it doesn’t ask for any security code, there is no other security checks in the bank and the card got charged instantly. Would not recommend at all. A scam.”

Helpful Report

Posted 2 years ago

“Half of their items are out of stock only for you to get notified after you have ordered. This has happened for every single order I have placed with them.”

Helpful Report

Posted 2 years ago

“Been arguing with customer service for about 2 months over 2 packages I told them to cancel. They were still delivered and was instructed to refuse them to be sent back. I did and they still won't give me a refund or acknowledge that I don't have the packages anymore. Now I have to dispute this with my credit union since the company won't do anything but argue with me”

Helpful Report

Posted 2 years ago

“Never received my goods. Poor customer service… avoid”

Helpful Report

Posted 2 years ago

“I don’t normally write reviews but I really wanted to warn others about this company! I ordered a pair of expensive curling irons from beauty bay however when they arrived I discover that they had sent me a less expensive similar looking pair in the box which contained the manual/ instructions of the more expensive curling irons that I had ordered and paid for! I immediately contacted their customer service team requesting that they send me the ones that they had taken payment for! They continued to decline even though this was quite clearly fraud on their part!! and it was only after seeking legal advice that they finally agreed to exchange them for the ones that I should of received! Unfortunately my correct order did not arrive on time and I returned them requesting a full refund Which I have still not received to day !!! I continue to send them countless emails requesting my refund getting the same response of it could take up to 14 days!!! Even though 14 days has lapsed!!! DON’T ORDER FROM BEAUTY BAY!!”

Helpful Report

Posted 3 years ago

“WORST COMPANY EVER WORST COMPANY EVER - DO NOT USE I ordered 3 items, only 2 received, their paperwork clearly states only 2 items were sent. They won’t reply to emails Disgusting”

Helpful Report

Posted 3 years ago

“I placed an order on the 11/03/2022, I have a haul pass meaning I receive free next day delivery, unfortunately the package did not turn up next day but was received on the 13/03/2022. Due to the package not being received next day, Beauty Bay kindly sent myself an apology via email and provided me with a 15% discount for when I next place an order. I have been a long term buyer from Beauty Bay and have never had any issues, but am extremely grateful for the 15% off discount, it was much appreciated. I will continue to be a regular shopper on Beauty Bay due to their efficiency and amazing customer service.”

Helpful Report

Posted 3 years ago

“I purchased a facia roller from Beauty Bay as a Christmas present for my wife. Unfortunately I purchased the wrong item, and so requested a refund. As there is no phone number for this company, everything had to be done via email. Finally, I was told I could only return the item if it was unopened and unused, which it was. On 8 January 2022, I took the item to my local Hermes store to complete the return. It is now 1 month later (8 Feb) and I still have not received my refund. As there is no phone number, I am still unable to speak to anyone directly, so everything is again done by email. The latest I have been told is that I need to provide a 16 digit code, apparently given to me by Hermes, to allow Beauty Bay to track them, and process a refund. However, I was not given this 16 digit number, and never have been previously when I have returned items via Hermes. Would I recommend this company? No, not at all. With the online world we live in today, it is imperative that companies provide systems to allow returns and refunds to happen quickly, but Beauty Bay do not do that, so if you ever have to return an item to them, good luck with that!”

Helpful Report

Posted 3 years ago

“Atrocious Customer Services; never received order & 7 weeks on & 11 e-mails to customer services & still no refund. I placed an order for two items on the 5th December to be delivered to my local Hermes collection point, the Co-op. There was an e-mail confirmation of the order and then another to say it was en-route and I would be notified when it arrived in store and was available for collection. I didn't receive any notification (kept checking spam etc as well) but factoring in that it was Christmas and there was no specific time frame given for delivery I wasn't too worried and headed off on my honeymoon on the 14th expecting to be able to collect it when I returned on the 23rd Dec. However when I returned there had still been no notification and I desperately contacted customer services via e-mail to try and find out where my parcel (aka Christmas gifts I needed in 1 day) were. Frustratingly there is no immediate way of contacting Beauty Bay as not only do they not have a phone number but there's no online chat service with a real person either and every e-mail sent gets a different representative reply so there's no continuity of the same person dealing with the issue and this just adds further delay and confusion on their part.”

Helpful Report

Posted 3 years ago

“Awful customer service. If you’re thinking about ordering something with the possibility that you may want to return it - DON’T. My order was delivered late (after paying extra for NDD) by which point I had bought what I needed from a local Boots. I then contacted Beauty Bay explaining that I wanted to return my order and that everything was in its original packaging (as they don’t include any return labels in the box), but over 3 weeks later I still haven’t heard anything and I’ve now lost my money. I’ve tried contacting the company via email twice, on Instagram and Facebook with no response. I even left a review on their website under one of the products I ordered and this got removed, still with no apology or solution offered by Beauty Bay to arrange the return. Awful customer service, I won’t be ordering from them again.”

Helpful Report

Posted 3 years ago

“I placed my order a month ago and received 0 updates nor did I ever get my order. I spent over 100$”

Helpful Report

Posted 3 years ago

Beauty Bay is rated 2.1 based on 402 reviews