Page 8 of 21 for Beauty Bay Reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

“Short version: Great products, awful customer service and shipping. It's true about the bad service in other reviews. I ordered some Ordinary products twice before, but on my third order (when the products came available - you have about a five minute window before they go again every day for the popular products), my order was placed OK, but sometime afterwards, I received an email saying only ONE item was coming out of FOUR I had ordered and had confirmed were on their way at the time I purchased... that item was LESS than the shipping cost! It's unacceptable to tell people AFTER the order is placed that 75% of what they thought they purchased is not coming and then have the gall to still ship whatever is left (and charge expensive shipping) without giving the customer the option to wait until the other products come back in stock OR to cancel the order altogether. Yes, I received a refund for the non-shipped products, but never again will I shop with this mob. Avoid, avoid, avoid.”

Helpful Report

Posted 4 years ago

“Disgusting to say the least. There was a technically difficulty with my order, so it got delivered to another of my saved address, which is in the otherside of the country, a 10 hour drive. I contacted beauty bay to change the delivery address but they responded late, therefore the parcel was already delivered. I then got told they could do a ‘return to sender’ request to get the parcel back to them so I can have my full refund which was over £100. Then to be told this was impossible and that I have been lied to by the team. After 2 weeks of trying to sort this out I was told multiple times by the team that there’s nothing they can do and they won’t give me a refund. Once I asked to speak to a manager, suddenly I was able to return the parcel, only if I had someone in the area who could do the labels for me. Luckily the parcel went to a reception so they could, however if this was not the case BEAUTY BAY would have robbed me and thought nothing of it. Currently I still do not have the refund and have had the worse experience with customer services ever. TO SUM UP: RUDE CUSTOMER SERVICES, UNWILLING TO HELP EVEN WHEN THEIR POLICY SAYS THEY CAN, AN ISSUE ON THEIR END CAUSED THIS WHICH THEY WONT TAKE RESPONSIBILITY FOR AT ALL. I strongly advise to shop somewhere else, many people have experienced like this from BEAUTY BAY and it’s disgusting how they handle them. Along with the CUSTOMER SERVICES being rude, arrogant, unhelpful, passive aggressive and to top it off lying directly to customers to ‘push the issue aside’. If I wasn’t as persistent I would have never spoken to a manager, considering I requested this 4 times before getting hold of one. AVOID AT ALL COSTS.”

Helpful Report

Posted 4 years ago

“Disgusting to say the least. There was a technically difficulty with my order, so it got delivered to another of my saved address, which is in the otherside of the country, a 10 hour drive. I contacted beauty bay to change the delivery address but they responded late, therefore the parcel was already delivered. I then got told they could do a ‘return to sender’ request to get the parcel back to them so I can have my full refund which was over £100. Then to be told this was impossible and that I have been lied to by the team. After 2 weeks of trying to sort this out I was told multiple times by the team that there’s nothing they can do and they won’t give me a refund. Once I asked to speak to a manager, suddenly I was able to return the parcel, only if I had someone in the area who could do the labels for me. Luckily the parcel went to a reception so they could, however if this was not the case BEAUTY BAY would have robbed me and thought nothing of it. Currently I still do not have the refund and have had the worse experience with customer services ever. TO SUM UP: RUDE CUSTOMER SERVICES, UNWILLING TO HELP EVEN WHEN THEIR POLICY SAYS THEY CAN, AN ISSUE ON THEIR END CAUSED THIS WHICH THEY WONT TAKE RESPONSIBILITY FOR AT ALL. I strongly advise to shop somewhere else, many people have experienced like this from BEAUTY BAY and it’s disgusting how they handle them. Along with the CUSTOMER SERVICES being rude, arrogant, unhelpful, passive aggressive and to top it off lying directly to customers to ‘push the issue aside’. If I wasn’t as persistent I would have never spoken to a manager, considering I requested this 4 times before getting hold of one. AVOID AT ALL COSTS.”

Helpful Report

Posted 4 years ago

“Worst company ever do not buy from here they RIP you off I got a babyliss blow dryer with a United Kingdom plug and can send back bc I opened it and would have to pay for shipping. Total waste of money.”

Helpful Report

Posted 4 years ago

“never again. you delivered to the wrong address. 6 weeks later and still no refund. shocking customer service and feel completely let down by. this was meant to be a gift... what's the point in putting a delivery address if you deliver somewhere else? I've emailed about 5\6 times now and still no resolution.”

Helpful Report

Posted 4 years ago

“Amazing quality products. Slightly pricey but completely worth it!”

Helpful Report

Posted 4 years ago

“Had changed address since last order, updated the billing address and clicked deliver to billing address. They sent my order to my last house even though I SPECIFICALLY CLICKED ON DELIVER TO BILLING ADDRESS!!!!!! Someone else now has my order, complained to beautybay about their glitch and they advise I travel to my old address, THE OTHER SIDE OF THE COUNTRY and demand for the order back???? ABSOLUTE JOKE!!!!! No refund was offered and the blame was put on me!!! I WILL NOT BE BUYING OFF THIS WEBSITE AGAIN AND NEITHER WILL MY FRIENDS/FAMILY!!! DISGRACE”

Helpful Report

Posted 4 years ago

“The lipsticks I ordered were purple and black, the lipsticks I got were both wine coloured. The returns policy requires me to pay the postage. I would not bother with this company again.”

Helpful Report

Posted 4 years ago

“The worst customer service I have received, ever. 4 weeks later I do not have my products and I get nothing but templated and automated responses from the "customer service" team. Do not waste your money, listen to the bad reviews.”

Helpful Report

Posted 4 years ago

“I have placed several orders with these guys and they have provided an excellent service each time.”

Helpful Report

Posted 4 years ago

“The high demand for online retailers during the lockdown initially seemed like an opportunity to entice people who prefer in store shopping to switch their shopping habits to online streams. Due to the abhorrent customer service I've experienced from this customer it appears to be a wasted one. My order has been deemed delivered when I can't even track where it's been delivered to. Feel like I might as well have set fire to the 50 euro I spent on this order. Disgraceful stuff. Honestly switch to ordering from look fantastic, who have never disappointed. I just want my money back.”

Helpful Report

Posted 4 years ago

“PLEASE read the bad reviews about this company and avoid, I will definitely not be purchasing any further items from this company. I requested an order through Paypal, however this had my old address down which for some reason was used for my shipping address on their site, and I was unable to change this during my order. I emailed straight away to ask if they can change my address as I no longer lived at the previous one. They took my new address but refused to change it to ship out. I then requested this order to be cancelled instead which thankfully it was. I requested that once the order had been returned if they could send to my new address. They said its not in their policy to resend to another address. One of the items I ordered was out of stock, and predictably when my order was back in their warehouse the order was in stock for 6 mins (from the time I received the email alert to me going on their site) and it was sold out again. I then received another email the following day from Hermes saying they're going to deliver my parcel yet again, to the old address! Such poor customer service, no one listens, no number to call and they have refused to raise a complaint regarding the situation. Please avoid.”

Helpful Report

Posted 4 years ago

“Customer Service is awful and doesn't bother to the email after several days. I place 120 euro order and it has been a month and they already closed the order in the system without sending it to me. Such as scam and fraud service.”

Helpful Report

Posted 4 years ago

“Never received my order. After 1 month of waiting still no sign of my haul. I am really stressed and disappointed. Contacted CS but no answer yet.”

Helpful Report

Posted 4 years ago

“Ordered The Ordinary products around 5 weeks ago and haven't received them. When I email customer service I get an automated response, but still haven't received a reply on where my products are. To top it off I keep getting bombarded with their emails asking me to review products i haven't even received! Don't waste your time, order The Ordinary Products off of Adore Beauty instead.”

Helpful Report

Posted 4 years ago

“I never received the order I placed on April 4th. I was told to wait 25 business days before it could be looked into and after I emailed a few times after getting no response they advised it had been lost and I’ll get a refund, I’m still waiting on the refund. Their customer service may as well not exist as it is just copy and paste responses which take 3-5 business days for a response. I ordered when I lived in England and it was great but do not recommend to anyone living outside of England”

Helpful Report

Posted 5 years ago

“Order well packaged and arrived on time”

Helpful Report

Posted 5 years ago

“I made a purchase 4 weeks ago and still no sign of it coming. All I get is an automatic messages. I wish I could read review before ordering! Sure not experience I was waiting for.”

Helpful Report

Posted 5 years ago

“if i could give a 0, i would. never received my delivery!! fkn scam website”

Helpful Report

Posted 5 years ago

“Awful customer service, waiting for orders from a month ago, you cant get in touch, awful company, although take your money quick enough !”

Helpful Report

Posted 5 years ago