Beauty Bay Reviews

Name: Beauty Bay
Address: PO Box 518, Manchester
Rating: 2.06

2.1 Rating 402 Reviews

25 %

of reviewers recommend Beauty Bay

2.1

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Beauty Bay:

Beautybay.com stock a wide range of skin care, hair care, make up, fragrances and male grooming products from brands such as Tigi, Bare Escentuals, Wella, GHD< Too Faced, ole Henriksen and more. BeautyBay.com stocks over 7000 beauty products at highly competitive prices for its customers. Our top brands includes Mario Badescu, CARGO Cosmetics, Stila, Warren Tricomi and more.

Phone:

0161 848 4480

Location:

PO Box 518
Manchester
M5 0BN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They customer service almost doesn't exist,playing with customer with writing emails there and back. You can't talk to human or even chat with human. They use Hermes for deliver which employs idiots which leave parcel wherever they choose”

Helpful Report

Posted 5 years ago

“I ordered two items from Beauty Bay during the black Friday sales. Time passed and my order didn't arrive. I told Beauty Bay and they said it had been delivered. I told them I didn't have it so I checked tracking and saw that the delivery company looked to have left the item basically on the main road where it had been stolen. I emailed Beauty Bay over 10 times and they stopped replying. I also contacted them over Twitter, Facebook and their online contact form. They completely ignored my emails until I asked Klarna - the service I'd used to pay with- to investigate . Finally in January I was promised a refund, one day after asking Klarna to investigate. Things to note when considering ordering from Beauty Bay: 1) They provide no customer service number - you'll struggle to get hold of them if something goes wrong. Prepare to spend too much time trying to contact them to no avail. 2) They won't answer you when you contact them through their contact form,Instagram, Facebook or Twitter. 3) if you really really need those items, use Klarna to pay. 4) Delivery is atrocious Bottom line: Beauty Bay only care about the cash, they were quite happy to keep my cash whilst I had no product. Thankfully Klarna had payment protection. Never again. Soooo not worth the hassle.”

Helpful Report

Posted 5 years ago

“Order hasn't arrived in over 2 weeks despite being UK Next Day Delivery. I contacted the company several times and haven't had any response. I wouldn't recommend buying from Beauty Bay.”

Helpful Report

Posted 5 years ago

“Package arrived days late. Pallet cracked and package opened”

Helpful Report

Posted 5 years ago

“Great service and quick delivery!”

Helpful Report

Posted 5 years ago

“I ordered two pallets of Beauty bay and they never came. Trying to get any response from them is a nightmare. Eventually they discovered the currier had lost them and instead of resending them they refunded meaning if I wanted to reorder they would cost me double the price as I originally bought them on special. And if they had just resent them the moment of discovering they were lost they would have arrived on time and had a happy customer. Really really bad customer service, communication and company policy.”

Helpful Report

Posted 5 years ago

“Beauty Bay changed the colour of the item i ordered. I spotted this on the order confirmation & contacted them by email (this is not easy). No response whatsoever, 3 days later, received incorrect order. I called head office to be told that there are no customer service phone options (i got through to Marketing), but was told if you email more than once then you get put to bottom of the queue!!! Have now reported to PAYPAL. NEVER AGAIN WILL I ORDER FROM BEAUTY BAY.”

Helpful Report

Posted 5 years ago

“My order went missing and beautybay completely ignored me. Took me over a month to get my refund, only because PayPal sorted it out!”

Helpful Report

Posted 5 years ago

“Will be going back to cult beauty! Beauty bay sent me the wrong size and are not either willing on exchanging or refunding me. It was first and will be my last time using them! Terrible customer service”

Helpful Report

Posted 5 years ago

“Shocking. I used to prefer beauty bay over cult beauty but these days I prefer cult beauty. Beauty bay has gone extremely downhill. I used to love them at first but now. I prefer not to use them unless I have to. Considering my delivery is extremely late I will never probably use them again.”

Helpful Report

Posted 5 years ago

“God forbid you dont buy the tracked service for $6. No reply from customer services. No number to call. No emailed receipt. Help page says to “check local postage service and wait 10 business days before contacting”. 100% thumbs down. You will see this review copied and pasted to other review websites.”

Helpful Report

Posted 5 years ago

“Good website , decent offers and selection of products. Delivery is usually quick and products well packed. Recommended”

Helpful Report

Posted 5 years ago

“Avoid buying from this website! I have placed an order that has gone missing and beauty bay are impossible to contact. I’ve messaged them through the website social media and I am now having to try to get a refund through PayPal and they don’t even reply to them! Total nightmare of a company!”

Helpful Report

Posted 5 years ago

“Sadly, pretty dissapointed, ordered my products on 10/11/2019, and still nothing about the package since it's untracked. I have choosen it before and came late but at least I got a messege from the costumers support. I have sent them messeges for 3 days and nothing from them.”

Helpful Report

Posted 5 years ago

“Took 2 weeks to get to me in Canada and won't allow me to have trackable shipping unless I spend $260 Canadian which is rediculas. I had free untrackable shipping. The site had what I wanted so I ordered here since the main brand was sold out. No bubble wrap whatso ever. Just some paper bag insert thing that doesn't give any type of protection. Shocked my stuff wasn't broken.”

Helpful Report

Posted 5 years ago

“Arrived really quick, love all my items”

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Posted 5 years ago

“great products delivered on time”

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Posted 5 years ago

“Great delivery”

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Posted 5 years ago

“Ordered a few products from Beauty Bay and it was a good experience. Items arrived within 1 week from purchase, shipped to Singapore with their free shipping. Lots of negative reviews by other users. I guess their service is probably a hit or miss. Still, I would be back to get some items if needed.”

Helpful Report

Posted 5 years ago

“I have been using this site successfully for some time. However, recently have had an awful experience. Their systems caused my to place duplicate orders, they then cancelled all of them without explanation. I would not recommend using this company.”

Helpful Report

Posted 5 years ago

Beauty Bay is rated 2.1 based on 402 reviews