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Beauty Bay Reviews

2.0 Rating 410 Reviews
25 %
of reviewers recommend Beauty Bay
Company Reviews Questions Metrics Info
2.0
Based on 410 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

How does Beauty Bay deliver? How long does Beauty Bay take to deliver? Does Beauty Bay deliver on time? How is accuracy and good condition of items delivered by Beauty Bay?

Returns

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Customer Service

How can I contact Beauty Bay? How quickly does Beauty Bay resolve customer queries?
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About Beauty Bay:

Beautybay.com stock a wide range of skin care, hair care, make up, fragrances and male grooming products from brands such as Tigi, Bare Escentuals, Wella, GHD< Too Faced, ole Henriksen and more. BeautyBay.com stocks over 7000 beauty products at highly competitive prices for its customers. Our top brands includes Mario Badescu, CARGO Cosmetics, Stila, Warren Tricomi and more.

Phone:

0161 848 4480

Location:

PO Box 518
Manchester
M5 0BN

How do I contact Beauty Bay?
Helpful Report
(3 weeks ago)
You can contact Beauty Bay by Email, Live Chat and Telephone.
Helpful Report
(3 weeks ago)
C-

Customer Service - Average

57.14%
Industry Average
“ Do not buy, I ordered 3 items and one was missing. They refuse to believe this and just rejected the claim. No explanation. They said they carried out an internal investiagtion and that was that. Conversation shut down. Not a great customer service ethic! ”
- Anonymous
“ Do not buy from this company! My parcel didn’t arrive, my granddaughter was very disappointed as it was her birthday present and nearly a month later I am still trying to get a refund! They do not respond to emails, if you message you just get a chat bolt, that tells you they will contact you but they do not, they obviously are only interested in receiving sales but have no customer service - I’ve given them one star and they don’t even deserve that! ”
- Tracy Walker
“ Having placed a small order, I am yet to receive it , despite sending multiple emails to Beautybay. Customer service is shocking and patronising, telling me to look at other delivery options, despite telling them EVRI are equally as useless and will not deliver to our remote address. I then get told I am unable to recieve a refund!! Absolutely shocking! ”
- Anonymous
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