Beauty Bay Reviews

2.0 Rating 410 Reviews

25 %

of reviewers recommend Beauty Bay

2.0

Based on 410 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Beauty Bay:

Beautybay.com stock a wide range of skin care, hair care, make up, fragrances and male grooming products from brands such as Tigi, Bare Escentuals, Wella, GHD< Too Faced, ole Henriksen and more. BeautyBay.com stocks over 7000 beauty products at highly competitive prices for its customers. Our top brands includes Mario Badescu, CARGO Cosmetics, Stila, Warren Tricomi and more.

Phone:

0161 848 4480

Location:

PO Box 518
Manchester
M5 0BN

How quickly does Beauty Bay resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 71% of reviewers feedback is Beauty Bay takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

57.14%

Industry Average

“ Terrible customer service ‼️ my order was never delivered and I was the one who had to follow up to query why it didn’t arrive. Damaged in transit and returned to Beauty Bay but they would not send replacements and wanted me to repurchase the items AT A HIGHER PRICE than I paid…awful conduct 👎🏻 ”

- Anonymous

“ I contacted their customer service team immediately, only to be told that because the packaging wasn’t damaged or tampered with, they were closing the case. ”

- Donna Nelson

“ I immediately reached out to their customer service team to explain the situation, but the responses have been repetitive and unhelpful. ”

- Anonymous

Beauty Bay Reviews

About Beauty Bay:

Phone:

Location:

Customer Service - Average