Beauty Bay Reviews

2.1 Rating 389 Reviews
26 %
of reviewers recommend Beauty Bay
2.1
Based on 389 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Beauty Bay:

Beautybay.com stock a wide range of skin care, hair care, make up, fragrances and male grooming products from brands such as Tigi, Bare Escentuals, Wella, GHD< Too Faced, ole Henriksen and more. BeautyBay.com stocks over 7000 beauty products at highly competitive prices for its customers. Our top brands includes Mario Badescu, CARGO Cosmetics, Stila, Warren Tricomi and more.

Phone:

0161 848 4480

Location:

PO Box 518
Manchester
M5 0BN

How quickly does Beauty Bay resolve customer queries?
(3 weeks ago)
Greater than 74% of reviewers feedback is Beauty Bay takes over a week to resolve customer queries.
(3 weeks ago)
D
50.00%
Industry Average
The customer service is terrible they sent me points to use through their app and also said they’d refund me for the points didn’t get my money which is the main reason I’m upset.
- Anonymous
Also NO PHONE CUSTOMER SERVICE & 10 DAY EMAIL AVERAGE RESPONSE TO PROBLEMS THEY WONT EVEN FIX.
- blanche
Shame as I would've ordered a lot from them, but I just wouldn't risk the delivery and having to deal with their shocking customer service.
- Anonymous