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Beauty Expert Reviews

1.5 Rating 94 Reviews

13 %

of reviewers recommend Beauty Expert

Company Reviews

1.5

Based on 94 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

Read Beauty Expert Reviews

About Beauty Expert:

Beauty Expert is the market leader in online grooming products. Our philosophy is to select the very best and most innovative skin and hair care brands and offer them in a way that makes buying simple, fast and fun.

Phone:

0844 2495038

Location:

Beauty Expert Customer Service Department Meridian House, Gadbrook Park, Gadbrook Way, Rudheath
Northwich
CW9 7RA

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Beauty Expert 1 star review on 7th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever, customer service has no clue how to handle their tickets (AFTER 3 MONTHS, STILL HAVE NOT RECEIVED THE PARCEL) they keep sending generic messages”

Posted 2 years ago

“I don’t even want to give them a one shocking customer service my product came faulty and website wouldn’t let my upload photos so I couldn’t show proof and they kept sending me automated messages then said it wasn’t a fault and it was personal preference but the eyeliner I ordered was patchy, sheer and looked horrible. The company that sells the eyeliner directly even thought it was faulty but couldn’t do anything as I purchased it from beauty expert.”

Beauty Expert 1 star review on 7th October 2021

Posted 2 years ago

“Do not recommend buying from this site. Never heard from them after placing order and never received any replies to my emails trying to find out where my products were, if they had been shipped or a tracking number. Products arrive after 1 month and the 2 x L'Oreal tinted foundation bottles are unsealed. Very quick to take your money but absolutely zero customer service and then to receive unsealed foundation bottles.”

Posted 2 years ago

“Beauty expert will have to be the worst customer service I have ever dealt with. No resolution on the referral bonus. Only good thing is the product they stock.”

Posted 2 years ago

“The only online shopping I had trouble with and Not very helpful customer service”

Posted 2 years ago

“It almost take time for a month, I have not receive an order yet. Customer service is so late to response an problem. Only this word can tell all thing for this site "scam scam scam" Bad site!”

Posted 2 years ago

“Total scam, the advertising said 20% discount on first purchase, it was not applied, and whrn followed up they refused to apply it, with the excuse there were exclusions (which they did not communicate prior to the purchase)”

Posted 2 years ago

“customer service & corporate responsibility is really lacking.”

Posted 2 years ago

“A month later and order still hasn't been dispatched, although i was supposed to get it a week ago. Avoid this website at all cost, don't know if i'll ever get my money back.”

Posted 2 years ago

“Package came quick, was very excited... package came and it looks absolutely fake. No packaging and no seal on the l’oreal sky high mascara... there is a tiny barcode on the bottle which looks like it’s just been placed to make it look 1% more legit. The bottle is very light and feels like there is absolutely nothing in it. God knows what’s actually in it. Wish I looked at reviews before purchasing. Do not buy”

Posted 3 years ago

“I ordered the new L’Oréal sky high mascara it came out of its packaging, not even a seal tape. Won’t be using it as I don’t know if it’s clean. Very disappointed”

Posted 3 years ago

“I wish I had read these reviews first ! One month on - no order no response to my requests for information on it - yet payment taken. And constant bombardment to buy more stuff. They have to be joking ! Why would I send more money to a company that obviously does not deliver! Use beauty.com at your peril !”

Posted 3 years ago

“Have not received my order. It has been a month now and nothing. I will not use them again. Very disappointed.”

Posted 3 years ago

“Like so many others, I never received my order. There seems to be no guidelines in place for when this occurs. You get a “So sorry, don’t forget to re-order!” Needless to say you do not get your money back. I now shop elsewhere.”

Posted 3 years ago

“Didnt received my orders.. definitely scam! Follow up them on email after one month of waiting but they say they will check on their carrier partner. And after more than one month still no update.. Scammers!”

Posted 3 years ago

“I got a notice on 1st December 2020 at 13:41 from Beauty expert saying my order has arrived. However, there was nobody ringing the doorbell. I went down immediately to check but there was NO packages waiting for me. I raised the issue straight away on the day on Beauty Expert website and follow the instruction to provide the disclaimer form to justify nobody received my package. It's been over a week and there's still NO response!”

Posted 3 years ago

“Do not purchase from Beauty Expert! I wish I had read these reviews. I waited for over a month for my order to arrive, then was advised that the parcel had been sent without my full address details, despite confirmation on order that these were correct. They use a third party OMNIPARCEL to deliver items who have no contact details. Had to follow up four times with Beauty Expert and was finally informed that a refund had been issued with no apology, And despite the fact I requested my parcel be readdressed and sent. Should have used another company and will never use Beauty Expert again.”

Posted 3 years ago

“Please read reviews before purchasing! I wish I had. Delivery took over 30 days and products had been opened. Olaplex is definitely not legitimate- seal peeled back and it is either completely watered down or a different product all together. Smell is different too so I suspect a totally different product. DO NOT USE BEAUTY EXPERT - they are a SCAM”

Posted 3 years ago

“I placed an order after receiving an email with a voucher code for a Clinique £56 free gift with any purchase. They completely denied that the voucher code ever existed, despite me trying to forward them the email. I also demonstrated to them in the live chat that I could again use the voucher code, but they still denied all knowledge of it and refused to send the gift. I cancelled the order, but they would not refund me. Have reported to my credit card company.”

Posted 3 years ago

“Oh no... all these reviews made me really panicky.. i am still waiting for my product to arrive since 29 June 2020... let me pray hard”

Posted 3 years ago

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Beauty Expert is rated 1.5 based on 94 reviews